I thought that I would start out with the positive - greggmbphd
I thought that I would start out with the positive aspects of my dealings with Mossy Nissan. For starters, the pre-sale aspect of my dealings with them was second to none. The attentive salesperson who took my call to inquire about a BMW 440i they had on their lot offered to drive the car from Escondido to Newport Beach the same day, so that I could see and test drive the car. I couldn’t do that, but I was able to drive to them the next day. I was able to test drive the car and negotiate a purchase price for the car. However, I made the deal contingent upon them obtaining a printed owner’s manual for the car, and my Orange County mechanic examining the car before closing the deal. The salesman again did great, in driving the car up to my mechanic and waiting while the car was looked over. After it got a thumbs-up, we closed the deal on the spot, and he got himself back to Escondido. So, not only was this service exemplary, but I also was able to purchase a clean car at a reasonable price, all for which I am grateful.
However, it was after the sale that things went south. The day after the purchase, in putting down the convertible top, the back windshield broke, also damaging one part of the convertible top. I called the salesperson, who appropriately referred me to my local BMW dealership. After having the issue evaluated by the BMW dealership, they could find no warranty-related issue, and told me that I was on my own. When I called Mossy back, I had to call multiple times to get someone to finally pick up, after which they also said that they would do nothing to assist with the problem. Now, I realize that used cars are sold/bought “as is,” but the Mossy family of dealerships is quite large, and I would have hope that, after a problem of this nature one day after taking ownership of the car, they might offer to assist with the costs of the repairs, or even offer to fix it at one of their shops for cost. But they did neither. Over the course of my dealing with this, I had my BMW mechanic look at the issue, and they found a rubber bushing that was not at its proper setting that they felt was responsible for the windshield breaking when I put the convertible top down.
Even with all this, I did not feel that the whole issue was a big deal, and was ready to move on, after I got the promised print car manual. So, after about a month, I called and emailed the salesman for the promised manual – no response. I called up the sales manager, Ron, who promised to take care of it that day. After another week went by with no word, I again called back on multiple occasions. The first time Ron was off that day, but would call me tomorrow, The second time, Ron was away for a family issue. The third time, Ron was out with no return date. The next time, I was told that Ron was no longer with the company, and I spoke with the co-sales manager, Ceasar, who also promised to look into it and to call me back. After multiple additional calls, and repeated assurances by Ceasar that I would receive a call back, and that the issue would be taken care of, I never got a return call and never got a manual. So, as great as the pre-sale performance was with this dealership, the post-sale experience was terrible.
Read More
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In