51 Arizona Nissan Service Centers

The service center is GREAT. - The Candle Lady

The service center is GREAT. Extra charges when paying, just because you use a credit card is HORRIBLE. Jose and Christian are the best. They are so knowledgable and always keep you updated on what is going on. Now what I have to say has nothing to do with these two wonderful men. Do you really expect people to carry large sums of money around with them??????????? I had my car repaired yesterday and was charged a fee because I used a credit card. The bill was about $750 dollars and I don’t carry that much in cash and I don’t use a check book, so what choice did I have but to pay by credit card? Credit card fees are a part of doing business. I own my own small business and I NEVER charge my customers for using a credit card. In fact, I prefer it as I don’t have to go to the bank. The money is automatically deposited into my bank account. I don’t see you charging cash customers for counting the money and the gas to bring it to the bank. What about the labor to count and bring the money and checks to the bank?? Of course, you don’t charge your customers for this as it is a part of doing business. Credit card fees are also the cost of doing business. At least according to my accountant, you can deduct these charges on your taxes. So why would you change your customers for this deduction? I have a 2015 Nissan and purchased it in 2016 and have all maintenance done with you. I might have to find someone else to do the maintenance on my car that won’t charge me a fee when I use a credit card. If I should keep on using you, I will have to go to my bank, get cash (and it will be $100 bills) and you are making me one UNHAPPY customer. I will be sure to inform everyone I know that you charge for credit cards. Also, should I purchase another car, it will not be from you. I will find a dealership that does not charge people who use credit cards.

I have been a customer for many years. - bjclifton03

I have been a customer for many years. The entire staff has always been very professional, friendly and helpful. The service department has men working who know their business and seem to enjoy it. The service adviser today was Irwin Wyant. He was friendly and kind today as he has always been. He explains things to me so that I understand what has been done and what may need to be done in the future. The person I must commend for his professionalism and helpfulness the most, however, is Matt Martin. He sold me my first Nissan and my second one and he will sell me any car I will buy in the future. Somehow, he always remembers my name. If he sees me, he takes a minute to say hello and asks how the car is doing and how I'm doing as well. Thank you Matt for everything!

I appreciated getting an appointment the same day I - gwheikkinen

I appreciated getting an appointment the same day I called. This is a good facility and the employees are very helpful and quick. The I talked to when making the appointment was very rude but had nothing to do with this facility.

Was having issues with my Nissan Morano not starting.... - Mestowne

Was having issues with my Nissan Morano not starting. Took it to midway and worked with Jason Smith. Wow the service was great. They tried everything and kept me informed on what they found. Finally deciding on replacing battery. It has been 3 wks now and no issues of any kind! I will continue to deal with Jason about my car problems. He was great!! Thank u!

I had major body work done on my car. I was asked to... - DanRyan

I had major body work done on my car. I was asked to take the vehicle when it still had unresolved problems. Since then I have had to bring the car back to have the door adjusted, hatch adjusted, and twice because local glass shops can't get a windshield to fit correctly. Every time I get the well, we have a life time warranty just bring it back. I don't want to bring it back, I want it fixed right the first time. Nice people but very disappointed in the results. The response I get is, "I don't know why it won't fit". I expected better quality, better service, and better handling of the problem. I expected Moore and I got a lot less :(

Belliny Flores and his team are extremely professional... - WHP

Belliny Flores and his team are extremely professional and very competent. We selected Royal Collision, although the Group are not Porsche dealers, they are certified and guaranteed by our insurers, Allstate.. From the initial contact, through the repair process Royal were “our partners” and completed the repair on time. Particular thanks to Emily, for making this a smooth, painless experience.

Not honest - Marilyn

1 review 1.0 star rating 3/8/2017 I would not recommend this repair shop. I was in a small fender bender so I brought my car in for an estimate. Tom was very thorough as he went over the damage and repairs with me. He told me it would take four days to repair. At the top of my written estimate it says four days. There was 8.2 hours of labor and 5.1 hours of paint. I brought my car in at 8AM on Monday. Tuesday afternoon a man named Jack called me. He said my car would not be done until the following Monday. I told him that the estimate was for four days and that I needed my car. He told me he would see what he could do. I waited for hours so finally I called him back. His attitude was even though the estimate was four days, too bad. Maybe we can get it on Saturday, He kept telling me that they were closed on Sunday and I kept saying the car was supposed to be done on Thursday. He did nothing to help me until I posted on Yelp. Now he says he will try and get my car by Friday. I don't know how 13.2 hours of labor turned into 8 days. Go somewhere you can trust a written estimate.

Fantastic service! Will definitely come back. Everyone... - Mayandmarc

Fantastic service! Will definitely come back. Everyone from the the courtesy driver, cashier, and service people were very pleasant and friendly. Oh, and the Danish, tea/coffee, and popcorn is a nice touch. Waiting area with big screen TVs is comfortable. Nice attention to customer needs.

Consumer beware when dealing with this shop. They are the... - joepierce75

Consumer beware when dealing with this shop. They are the poster child for what causes people to be leery of Auto Repair shops. It is safe to assume that most people (especially those who may not be very car literate) wonder if they are getting a fair deal or are being ripped off. If you go to San Tan Auto, I assure you that you will be ripped off. They are for lack of a better term crooks. I had a check engine light on, and over a month or so I replaced several parts. 1st the Mass Air Flow Sensor, then myself and a friend who is a ASE Cert Mechanic installed new O2 Sensors on Bank 1. I got the light again a few days later before I was able to put it through emissions, the O2’s for Bank 2 were setting off the code this time. My friend was very busy and I simply wanted to pay someone to do the O2 Sensors to avoid the hassle. I Called several places, San Tan Auto gave me what seemed like a fair estimate. I took my truck in and they took 25 min to do the repair. 1st red flag, the owner Hector, charged me the full hour when .5 hours labor would have been more fair. Red flag 2, after they pulled my truck around, they told me they had reset the codes, and this was basically the last thing left to replace to cure the code issue I was having. Yet before I even got out of the parking lot, the light popped back on, thinking they had forgotten to reset them I pulled back in and asked them to check it. They told me they were getting “another code” that was the O2 Heater code. They said I would need to bring it back to have them do diagnostics and trace it down to figure out where power issue was. Something felt wrong, so I called my friend (the mechanic) and asked him who he would recommend taking it to. He recommended a shop and I took it there. That shop (who I had a great experience with) told me that San Tan Auto had installed the wrong O2 sensor upstream on Bank 2 and that it was not even connected. It was installed, but the connector was completely different than the one on my vehicle. Clearly a certified mechanic as they represent themselves as at San Tan Auto would know they were installing the wrong part, and if they were not smart enough to figure that out they there is no chance they did not know that it could not be plugged in to the connector on my truck. What was the end game for San Tan Auto? Install a bad part and get me to bring it back to charge me more for diagnosis not necessary so they could eventually fix it and charge me more un-necessary funds. Clearly they were scamming me and I have spent the last several weeks trying to get my money back from them and the owner Hector has only refused to acknowledge fault and repeatedly hung up on me. I would recommend you avoid this shop, they are the worst variety of shops, one with no integrity. Looking for a good shop that will offer integrity and professionalism? I recommend White’s Integrity Auto @ 480-988-5180.

I just took our car in for an oil change. - hickokjb

I just took our car in for an oil change. The girl checking me in, specifically asked if I just wanted an oil change. I said yes. When the tech came out, he said, you're all set, oil change, tire rotation, and windshield wiper change. I told him, NO, I have brand new tires, and brand new, expensive wiper blades. I did not want any of that, (I was VERY upset). He said, they'd fix it. Then he didn't want to honor the last of my contract, for an oil change, (but he ended up doing it). Needless to say, I WON'T BE BACK!!!!! Not the 1st time I've had a problem with them, but it's the last. FYI No one else has worked on my 2019 Nissan.