41 Arizona Mazda Service Centers

As usual, sensational services on my 2017 Mazda 2017 by - mazdaloco

As usual, sensational services on my 2017 Mazda 2017 by Nick Santarsiero and his team!!! Friendly, professional, reasonable and timely, among many other attributes

They communicated with me during the whole process. - kauffman9

They communicated with me during the whole process. They seemed to work as quickly as possible. The car looks great!

Saydee was wonderful in handling our issue eith our CX-5. - Jeanne C Maijala

Saydee was wonderful in handling our issue eith our CX-5. Her efficiency and smile were very welcome. I appreciated the video of the technician going over the various service points of the undercarriage. We were kept in the loop on our vehicle the entire time. Thank you Saydee and Mark Mazda for a top notch experience!

Service was excellent. - bolderk25

Service was excellent. All employees were very knowledgeable and helpful. I would definitely recommend the Collison Center to anyone.

This is my first collision repair situation, but I do not - MG guy

This is my first collision repair situation, but I do not know how the repair process could have been any better. I can not say enough about the way I was treated during this repair. Specifically, Casey Alexander was the perfect point of contact. He kept me informed on a timely basis and stayed on top of my repair to insure all that was estimated was completed as promised. He rapidly informed my insurer when there was unseen damage that needed to be addressed. In a word, he "went to bat for me" to insure my Honda was done right! He made me welcome to come back should there be any unanticipated issue connected to the collision. Thank you again Casey Alexander.

Great, friendly service! - Kim G.

Great, friendly service! Convenient, fast and honest service. So much easier than taking it in for repairs. Saban was helpful and friendly!

I would highly recommend Chapman Mazda Service Department - igoad

I would highly recommend Chapman Mazda Service Department and especially the service manager Justin. He is the most helpful, accommodating and knowledgeable automotive service manager! He is so willing to take any step necessary to ensure that our vehicle was serviced and to ensure it was repaired. He is extremely kind and kept us updated on the progress of our service. I have lived in Phoenix all my life and by far Justin is the best and kindest service manager I have ever dealt with. Awesome job, Justin!

They do an ok job but have a tendency to try to add on - AZman

They do an ok job but have a tendency to try to add on items that are neither necessary or required. Always take time to investigate suggested repairs to make sure you are doing what is necessary.

They know customer service - JDP

I can't say enough good things about this dealership. On my drive from Iowa to Scottsdale this year, I hit a "major" pothole on Hwy 54 in the Texas panhandle. It blew a hole in my right front tire, and put a big dent in the rim. I drove 200 miles to Albuquerque where I was able to replace the tire. They told me that I should replace the rim as soon as I could because they had difficulty getting it to hold a bead. When I got to Scottsdale, I checked Mazda dealerships in the area, and found that there are three. I went to the first one, which was only a mile from me. I waited for fifteen minutes at both the service and the parts counter, and nobody came to help. I went to the next one, which was closer to me than Berge. There the parts department told me that they couldn't get me a new rim until April 10th. Since I'm driving back home on March 23rd, that wouldn't work. I then went to Berge,the dealer farthest from me, hoping for the best. The parts manager, Ryan Ploof, checked and said it would take until April 10th to get the rim, but then asked me if he could look at alternatives for me. Of course I said yes! He came back 15 minutes later, and said he could get the correct rim (just a different color) by the next day. I said, please go ahead and order. I then went to the service department and talked with Paul Rupp. I explained the situation to him, and he scheduled me to get the new rim installed in two days. At the same time, he said they would handle the recall that was out on my 2019 Mazda 3. Took the car in today. The new rim was installed, and the recall service was completed. I can't say enough good things about Ryan, Paul and the team at Berge. Thank you!!

I purchased my dodge avenger at mazda. The purchase and... - ARivera0207

I purchased my dodge avenger at mazda. The purchase and sales experience was excellent. Kudos to the sales department. My issue was every experience I had with the service department was ridiculous and a drawn out process. Ranging from 2 hour waits for a simple oil change to waiting 2 weeks for repairs to be accomplished and being threatened to have my rental taken away because it was not going to be covered even though it was the dealerships fault my car messed up. I will not recommend this dealership to anyone even though the sales staff is amazing and friendly, the service staff is crap.

I've been coming here since 2018 for service and each... - marquise

I've been coming here since 2018 for service and each time I've come here, the service is always great. Very friendly and helpful. However this time, in particular, was so great, it really blew me away at how amazing this place is. Robert worked with me; I needed an alignment, all new tires, coolant, and brake flush so it was going to be a pricey service, or so I thought. Robert went above and beyond my expectations, got me a great deal on my tires saving me literally a few hundred dollars and when I picked up the car, he had it detailed for me - not just the standard car wash. He followed up when he said he would and was kind with each interaction. Can't say enough good things about this place. Also, thank you to Asia - She's amazing and kind and made sure to follow up with me to make sure I was happy. Thank you all.

watch out - kim2016

So the good news is this dealership is closed. My last service visit for an oil change resulted in the service advisor coming out to the customer lounge to tell me the car needed a number of service items. When I pointed out three of those recommended service were completed at my prior visit with them, the service advisor excused himself. Fifteen minutes later he tells me the mechanic failed to check their computer records. What a load of “bull”.

Prior to my most recent service visit my rating would hav - edsoftinaz

Prior to my most recent service visit my rating would hav been a 5 star...but, this most recent 13,000 mile service (1.6 hrs) cost $192.00 labor charge. That seems an extraordinary rate in excesses of $100 an hour. I will not return for such labor charges. All other aspects of my service visit were their usual excellent attention, thanks much.