49 Arizona Hyundai Service Centers

They communicated with me during the whole process. - kauffman9

They communicated with me during the whole process. They seemed to work as quickly as possible. The car looks great!

Clean, kind people who seem to care. - carrie.clark

Clean, kind people who seem to care. I appreciate how they asked me to send in my insurance information the day before I needed it. It took seconds to get my loaner.

Chris was awesome. - David

Chris was awesome. My wife and I drove up from Tucson and had our vehicle serviced. Chris took very good care of us, and we were ready to go in a very short time. Service was excellent.

I was very pleased with my service. - SUNSLUV

I was very pleased with my service. Very professional and knowledgeable service advisor. Thank you!

The service advisor was very helpful and knowledgeable - pharvey

The service advisor was very helpful and knowledgeable and kept me informed they were quick to greet and get me written up and take care of my situation

Service was excellent. - bolderk25

Service was excellent. All employees were very knowledgeable and helpful. I would definitely recommend the Collison Center to anyone.

This is my first collision repair situation, but I do not - MG guy

This is my first collision repair situation, but I do not know how the repair process could have been any better. I can not say enough about the way I was treated during this repair. Specifically, Casey Alexander was the perfect point of contact. He kept me informed on a timely basis and stayed on top of my repair to insure all that was estimated was completed as promised. He rapidly informed my insurer when there was unseen damage that needed to be addressed. In a word, he "went to bat for me" to insure my Honda was done right! He made me welcome to come back should there be any unanticipated issue connected to the collision. Thank you again Casey Alexander.

Great, friendly service! - Kim G.

Great, friendly service! Convenient, fast and honest service. So much easier than taking it in for repairs. Saban was helpful and friendly!

My wife and I love our Santa Fa Sport. - Jeff McKnight

My wife and I love our Santa Fa Sport. So having the engine fail catastrophically while in route to visit friends in Oro Valley was quite disconcerting. My Triple-A Roadside Service was recommending a Triple-A certified auto repair shop. When I was informed that there was a Hyundai dealership in Tempe, I requested the tow service to take my car there. And I'm pleased beyond measure with the world class service and professionalism that I received from the AutoNation Hyundai Dealership at the Tempe Autoplex. Your service specialist Jake is by far the best I've ever worked with over the ten years that we’ve owned our Santa Fe Sport. And we’ve done all of the required service on our Santa Fe Sport at the Hyundai dealership where we originally purchased the vehicle new. I’ve done a lot of car maintenance and repairs over the years, and I perceived from the start that Jake really knew what he was doing. He put my flustered mind at ease knowing that I was going to be well taken care of. The process was understandably extended because of the approval process and the magnitude of the necessary repairs, but still surprisingly quick considering all of the logistics. I was able to enjoy your customer lounge area while waiting my friend to drive the 90 miles to pick me up. The lounge area was super clean, very comfortable, and well stocked. I loved your complimentary popcorn also. The back-and-forth communication process via texting worked extremely well primarily due the fact that Jake responded very promptly with all of my inquiries and concerns. And it appears to me that Jake came in on his day off on a Saturday to make sure my vehicle was completed as promised as I was stranded at my friend’s home during the process (who does this?). When I arrived to pick up my baby, she was washed and sparkling. My only disappointment was that I did not get to see Jake when I arrived to retrieve my vehicle as I wanted to tip him $200 for the best service I’ve ever received. Is there anyway I can gift him this money? Love you folks. After picking up my vehicle following the excellent repairs, I drove it back to Oro Valley for one final night’s sleep before I drove it back to my home in Long Beach, CA. The car was so quite, and powerful, and fun to drive. The mechanic was also definitely world class. Maybe the tip could be split between Jake and the mechanic. Because of my 10+++ service at your dealership, my next new car will definitely be a Hyundai. God bless your team at the Tempe Hyundai Dealership

They have one of the best Service Centers we have ever - kirklandnv

They have one of the best Service Centers we have ever dealt with. Rod was professional and ensured our Vehicle and US got first rate service and attention. Would definitely recommend them to any Hyundai Owner. We bought our vehicle at our home in NV but the service provided was over the top compares to our hometown dealer.

Love this dealer! - jmcervantes1977

Love this dealer! Very professional and courteous. Best price great deals on cars. I recommend them

Updated: 5/30/24 Turns out - these guys have been - Jeff E

Updated: 5/30/24 Turns out - these guys have been programming my service light to come on earlier then the recommended service - so they get credit for the service work - and my 3-Year - 36,000 service warranty - is used up. And - it’s not just that it happened. It’s the way they told me with “from now on you’ll have to pay” with a shrug of Nicholas Kellog’s shoulders (the service person). They didn’t offer to help me learn why my service warranty no longer applied - in fact they only made it harder. I had to dig into this completely in my own — AND CHAPMAN was completely at fault. So dishonest! They've offered to comp me one more service - but it was forced and hardly volunteered. Go somewhere else for your Hyndai needs. The dealer I purchased with in Utah - Murdock - THEY ARE AWESOME. Chapman, where I’be been going after relocating to AZ with a brand new car … are just honestly dishonest and the worst car experience I’ve ever had … more than once. This was after giving them “another chance” after my experience last year - see below. ________________________________ I was 15 minutes late - and genuinely apologetic for being so. Frankie (Francisco Ramirez) at the service desk told me it was fine, and all they needed was 90 minutes tops. I was there for routine maintenance and warranty recall regarding the roof trim (not safety related). “ I told him directly, “do not do the recall work today. I’ll come back.” Frankie asked if I wanted to “skip the car wash as well… to save time” I told him “yes … please”. Almost two hours later I went looking for my car. There was a line of people waiting for Frankie, while 4 other employees sat at the Service Desk avoiding eye-contact - is the only thing I could see they were actively doing (avoiding eye contact). To their credit, they weren’t “on their phones”. Kudos to Hyndai for at least working to manage that optic. But, to their discredit, they weren’t even on a phone. It was like the worst DMV trip ever (but I’m still a little impressed they didn’t appear to be pursuing social media or playing Candy Crush). So … finally I get to talk to Frankie (I should have just left). He tells me that they had gone ahead and completed the warranty. Before that … I was honestly working to take the delay in “we’re all human” stride” . Then… I was mad. I told him “I told you not to do the recall work. I’m already late …” He gave a shoulder shrug. After my back was turned, I’m 4 steps away, reaching to open the door, Frankie calls out (with other people waiting for help) … “you’re the one who showed up late”. If I hadn’t experienced this first-hand, I wouldn’t believe it. I was late. I was sorry. I did apologize. I was under the impression that we’d reset and moved on. I’m also the customer bringing in my $45,000 purchase for the “unbeatable customer care” I was promised … before giving them my money! You know what they didn’t forget to leave out … the car wash. I’ve no doubt, there’s no franchise credit applied for washing the customer’s car. Don’s use Chapman Hyundai. They weren’t just bad, they’re overtly dishonest … it’s the worst kind of “bad”. “How you do something, is how you do everything …”

Amazing buying experience! - Bigagonzales

Amazing buying experience! Service Department was just as amazing,. They really care about the customer at this dealership. All the employees in sales and service was very friendly

Thank you to Rohit and service manager for their friendly - Fran

Thank you to Rohit and service manager for their friendly and very helpful assistance yesterday. I stopped by without an appointment seeking some help with resetting service maintenance reminder (via Bluelink) on my recently purchased Sonata Hybrid. They couldn't have been more helpful and cooperative.

Great service at this dealership every time, will return... - Linda

Great service at this dealership every time, will return to the dealership each and every time

I am a 51 year old disabled women. - BrandiInAz

I am a 51 year old disabled women. I don't have the stamina to keep going back again and again to a dealership that has absolutely no desire to do what's right and honor the Hyundai lifetime engine replacement for the Theta 2 engine failure. My car went into limp mode twice on 1-17 immediately causing the rpms to drop. The second time, I had just left and I was 5 miles from Chapman. After my 3rd trip to the service department, because of faulty work with misplaced parts, Chapman has left me in an unsafe position, with a potentially dangerous car that has a known engine issue which causes ultimate total engine failure.