My wife and I just bought a GMC Terrain from the sales - K B Tidwell
My wife and I just bought a GMC Terrain from the sales guy, J P Windham, and the owner, Matt Woods, today. We have bought several vehicles from Matt's dad, Jim Woods over the years, starting back in the '90's when I did have hair and I didn't have a belly, and we have always felt like we got treated very well, especially compared to other dealers.
We had bought a Town & Country from the JAS Select lot back in March. Our salesman was Mark Kilgore, and he did a great job getting us into the van, but we had no end of problems out of that vehicle. Every single thing about the van was fantastic except for the fact that at random intervals, roughly every two weeks, it wouldn't start or even try to turn over. Sit twenty to thirty minutes and it would crank like normal. It spent so much time in the shop between then and now that we'd never really gotten to enjoy it at all, always worried my wife would be stranded somewhere in this terrible heat, though Mark went way beyond and above what any car salesman I've ever dealt with in my life would do.
When my wife was stranded picking up groceries at Wal-Mart, Mark drove another vehicle to her there, moved all of the groceries over, and moved over a baby seat and got it fastened in. Has your car salesman ever done that?
Not only did they cover all of the exploratory shop work on the van, but they paid untold $$$ out on towing and providing us with other transportation while the van was being worked on. They treated us very kindly throughout the ordeal, and as a customer service rep myself, I KNOW that that's hard to do sometimes, depending on the customer and how in the back of your head you know you're losing money on the deal. I can't thank Mark enough for how he took care of us in this super-stressful situation.
My wife lost all faith in the van, so we decided to change to something else. We test drove the Terrain for a few days. It's a great vehicle, and Matt really treated us extra fairly on the pricing and all of the details of the sale. It's one of the nicest vehicles we've ever owned, and we feel very good about the trade.
I can't brag on them enough about how they bent over backwards to relieve the bad situation we were stuck in, and I'll end this by just saying that if you're looking for a new vehicle do yourself a favor and go see Mark Kilgore, J P Windham or Matt Woods at the Jasper Auto Sales Select lot.
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