
DELLA Toyota
Plattsburgh, NY
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425 Reviews of DELLA Toyota
If I could rate below a 1 star I would. I had a very stressful experience going in to get my brakes fixed. Quoted thousands of dollars later, I asked for a trade in offer to avoid spending I had a very stressful experience going in to get my brakes fixed. Quoted thousands of dollars later, I asked for a trade in offer to avoid spending so much money on my van to get fixed. The sales associate was awful and not much help. I test drove a Hylander and when I came back, they fixed part of the brakes and charged me a $1000.00 after I told them I did not want it fixed because I was looking for a trade in. Their lack of communication and decency cost me heartache and frustration. I ended up at the Lia dealership across the street and they were incredible. I traded my van in with them and I will never, ever step foot into the awful Toyota dealership ever again. More
Della Toyota has the worst customer service/support. Bought a certified used Tacoma. 3 weeks later it’s dead at 11pm. Next morning called dealership, they said there was nothing they could do. I was our Bought a certified used Tacoma. 3 weeks later it’s dead at 11pm. Next morning called dealership, they said there was nothing they could do. I was our responsibility to get vehicle to dealership. I would not recommend Della auto group under any circumstances. More
Just bought a new 2025 Toyota Tacoma at Della Toyota! ! Alex Duprey is an amazing salesman. He is very patient, kind, and knows his stuff. You wouldn't believe the deal we got. Mitch Danussi (Finance ! Alex Duprey is an amazing salesman. He is very patient, kind, and knows his stuff. You wouldn't believe the deal we got. Mitch Danussi (Finance Manager) threw in some extras and kept our payment where we wanted it. Great sense of humor too. Thank you Della Toyota for treating us so well. More
Bought a new Tacoma. Heather Barrow was very helpful in getting a good deal on my trade. Everything was ready to go when picking up. Went above and beyond my expectati Heather Barrow was very helpful in getting a good deal on my trade. Everything was ready to go when picking up. Went above and beyond my expectations. Mike S. More
This review is for Heather Garrow. I am giving her 5 stars because she went above and beyond for us to get a great deal on a Rav4. Then, after we’d purchased it and were picking it up, I am giving her 5 stars because she went above and beyond for us to get a great deal on a Rav4. Then, after we’d purchased it and were picking it up, she gave a very detailed lesson on how all the functions worked. She was so knowable that I was so surprised how much we learned from her. And I already own a Rav4. On the dealership side I can’t really review as we didn’t interact with anyone else. However, I had tried for a few days to get information from a different salesman about online listings. Initially he’d respond. Then he stopped responding to my emails and sent generic replies that weren’t filled in. Luckily we happened on Heather who was so great to work with. Def go with her. More
Heather was great to work with very accommodating kept me updated on the new vehicle. I had to order and took really great care of me when I came to pick it up. Will definitely be back for more. updated on the new vehicle. I had to order and took really great care of me when I came to pick it up. Will definitely be back for more. More