Zimmerman Honda - Service Center

I purchased a Honda 4 yrs ago and have been pleased with it. Service has always been just fine, until recently. I had a problem with warning lights coming on when I went into our garage or the carwash. T it. Service has always been just fine, until recently. I had a problem with warning lights coming on when I went into our garage or the carwash. They replaced the camera thinking that would cure it. It did not. The first day I left my car from 10am until 5:30pm to do some service work and determine the problem. That's when they decided it was the camera. Took it back a second time to get the camera installed/replaced that again took all day. They gave me a loaner for which I was grateful. When I still experienced the problem, I made another appointment for 9am. Again they gave me a loaner. One of the gentlemen was my consultant and his texts said he would keep in touch on the progress. He did not. Finally at 3pm, after being told it would be another hour, I said forget it and left with my car. I got a hold of the service manager to complain and he explained that when I am given a loaner I can take it home. I told him I live an hour away and he said that did not matter. So they took all the customers ahead of me (for oil change, etc). So I spent 6 hours waiting and waiting for some answer, only to be told that at 3pm they had not looked at it. I was NEVER told by the consultant that I could leave Moline to go home overnight with the loaner. This would have save me and the consultant a lot of grief. I have always been treated with respect, but the consultant made me feel like a pest and when I told him at 3pm I was tired and wanted to go home and wanted my car back, he just said have a good day. No apology and when I did call (which I didn't call but a couple of times) I could tell he was irritated. This whole experience makes me want to go somewhere else and I really don't want to, but considering it seriously. I have recommended people to go up there in the past, but now, now so sure.....Pam Eagle More

The staff we dealt with have gone above and beyond to help us. We had transmission issues and they fixed it. help us. We had transmission issues and they fixed it. More

Great customer service when I bought our vehicle added a hitch for towing and provided a car so I could continue on with life. I appreciate the courtesy calls informing the process along the way. Thank you! hitch for towing and provided a car so I could continue on with life. I appreciate the courtesy calls informing the process along the way. Thank you! More

Always responds to my calls. Treats me respectfully. Always courteous both in sales and service. Mallory has been more than accommodating and answers all my questions. Great sa Treats me respectfully. Always courteous both in sales and service. Mallory has been more than accommodating and answers all my questions. Great sales person. Doris Kilkenny More

I recently had my car serviced at Zimmerman Honda in Moline Without question that is the best dealership around. I spend six months a year in Florida and six months in Illinois. It is such a pleasur Moline Without question that is the best dealership around. I spend six months a year in Florida and six months in Illinois. It is such a pleasure having my car serviced here because I. know I will be treated fairly and the service has always been top notch. The deanship in Florida could learn a lot from Zimmerman. Zimmerman Honda should be a training ground for all Honda dealers so they can see how well the treat customers. I have no connection to anyone there other than being a customer. My salesman is awesome(Mike Jarrin) and the service department is the best around. I have driven many cars in my 70 years but when I started driving Hondas about 25 years ago I don't even look at other brands anymore. In fact, the last car I bought I found on line and called mike and did everything over the phone and went in and picked it up the next day. Job well done Zimmerman in training you salesmen and service department they truly are the best. More

WOW! I received the best customer service today from Derrick Constantino! I had a problem with my CRV computer. I am not very tech savvy ( AT ALL!) and he I received the best customer service today from Derrick Constantino! I had a problem with my CRV computer. I am not very tech savvy ( AT ALL!) and he was kind and patient and showed me how to get the ApplePlay to work. He spent 30 minutes on my issue. I was so happy to have it fixed because it is a great feature I use a lot. Thank you so much, Derrick! More