Zimbrick European

By far the quickest, to the point, no-nonsense car purchase we have had (after 11+ new cars). Very informative and willing to work at the pace we wanted. Our sales guy has been with the company for ov purchase we have had (after 11+ new cars). Very informative and willing to work at the pace we wanted. Our sales guy has been with the company for over 10 years and it showed. He didn't have to run back and forth to his manager to get things done and delivered the car and paperwork to my office (his offer, and I took him up on it). Whole thing from start to finish took 2 days from my first e-mail unlike my past experiences with the BMW people. When my car was delivered, he hooked up my phone bluetooth connection in less than a minute. My husband's acura was never connected and the salespeople acted as if it was a difficult process that required him to go to verizon to fix it. Go Mercedes! More

Switched from BMW and am very pleased! The shopping experience was pleasant and easy. Very professional staff and nice facility. Will be back to get a used car for daughter. experience was pleasant and easy. Very professional staff and nice facility. Will be back to get a used car for daughter. More

Update : I gave them another chance and I can Update : I gave them another chance and I can recommend them. I think I've been unlucky the first time and they were just adjusting with the new Update : I gave them another chance and I can recommend them. I think I've been unlucky the first time and they were just adjusting with the new smart center. They really improved the customer service and I had no problem this time. ______________ I'm adjusting my review. After the adventure (described in the original review), Zimbrick contacted me to make things right. Their offer was very generous and they sent a driver all the way from Madison, pick my car and drive it back to Milwaukee. It's a great expense for them. They seem to really want the smart owners after all. They're just not quite ready it seems and there's things to improve, but they made proof of good will definitely. So, I'll see how it goes, give them some time and hopefully for them and smart owners, things will be better in a near future! :o). One thing I would suggest, is before your appointment, just call them to confirm and make sure they really have the part.... it could save everyone money and time because it seems like a weakness and I read about this "part" issue in other reviews ;o). ____original review_____ I love my smart, but I just had the most disrespectful and unprofessional experience with Zimbrick's smart center (it's actually a Mercedes Dealer and also a smart center and other European cars). First I contacted them via email for a quote and I got a fast answer from T. with pricing. So, I contacted the service center via their email (given by T. ) on August 23 to get an appointment and gave my availabilities etc... (I like keeping a written trace of communication) . After Three days without answer I wrote back (on the 26th) putting T. (the one who answered fast) in copy. I finally got an answer saying that the part had to be ordered and they could see the the 13 september or after. *sighs* I wrote back saying I could come on the 13 in afternoon and to confirm time with me.... I never got an answer on this unclear appointment... so I didn't insist thinking I would contact them when the time comes. When I contacted them on the 12 because I didn't know if I actually had a specific time for my appointment and I was working later that day, I finally received a call from a nice Lady, I think her name is M., telling me that she was sorry about the lack of communication she finally can give me a "real" appointment on the 28 September! OKAY.... SO I requested off that day. I live in Milwaukee, they are in Madison... it's 70 miles away! Today I arrive in time, actually 15 minutes early... I found my way through the Mercedes. There's no sign for "smart" you have to guess by the smarts on the lot. Also they have nothing smart related... no posters, no logos nothing besides some cars on their lot. Way to go for a "smart center". So I sign the paper for the work to be done give my keys and head to the waiting room. The gentleman who actually welcomed me, is D., the one who doesn't know how to reply to emails. He tells me it will take about an hour and I wait. After 45 minutes he's back. I think the car is ready sooner. actually NO.... he tells me "huhhhh we don't have the part.... it must have been sent back because it was more than 30 days...". WHAT?!!!!!! I was on the road a total of about 2:45 hours... half a tank of gas and a day off from work for that and they were not even able to wash my car properly! Right now, I would like to give them " -4 " . I've never been rude or impatient and I was more in shock than anything... He offered to keep my car overnight get the part back (now it could get it in one day?) and deliver the my car back in Milwaukee. For some reason, I didn't trust them anymore with anything so I took my car and my money back with me and I'll find another solution. That is really sad news for smart of Wisconsin. More

Stay away. This dealership has inflated prices and underhanded tactics to make the money that they want, not to mention, poor customer service. I relent not taking the drive to go to another state to underhanded tactics to make the money that they want, not to mention, poor customer service. I relent not taking the drive to go to another state to do this transaction, but I was under a time crunch and have previously had non-dubious car dealings here in Madison so was not prepared for this. For the sake of simplicity, here are the pros and cons. Pros: Nice, clean dealership, fast test-drive set-up, prompt email response (BEFORE transaction, of course. After you have signed your paperwork, good luck hearing from them). Glenn, the manager has great customer service skills. Cons: 1. Kenley was quite rude to my husband right off the bat (completely ignored him and my husband had to go up to him to introduce himself) - we're pretty easy-going and thought that maybe he was working the sale so hard that he just forgot. 2. Understanding that I was new to leasing he used inflated money factors to calculate my lease payment - which I did catch and he "adjusted" before I discovered that there was an even lower money factor that I did qualify for at three other Mercedes dealerships. 3. After they determined what the selling price of the car will be (which was also higher than what I subsequently have found) they did not give me a copy of what I signed. 4. He used pressure tactics and was even going to show up to my work to get me to sign the paperwork, but right after I signed it and heard back from another dealership pointing out where they had inflated the numbers (there were three areas where he had blatantly deceived me - meaning that he said one number but when I saw it on the papers it was something else) - it somehow took three emails before he responded back and even then he did not adequately answer any of my questions. 5. When we picked up the car, we were not introduced to anyone in the service department. 6. There was never any follow-up as to how we were doing with the car. Poor poor customer service. There are definitely some things that could have been fixed right at the beginning if I had been better informed, but there are parts where he has clearly inflated the numbers, and I cannot do anything since I have signed my lease. Lucky for us, my cousin is a design engineer for MB and he told us that dealer complaints to MB customer service are taken seriously, and while I have never filed a formal complaint in my short life, I think that this is definitely something to complain about. Even if I take away the inflated numbers from the picture, the overall customer service experience was worse than any other dealership we have been to in Madison. - this, I feel, might also just be due to our salesman. When you decide to transition to a Mercedes, customer service is part of that deal (we have had over a dozen MB's in our family in the last 30 years, but none from Madison), and this dealership is miles away from the standard that one expects or is used to. Final Verdict: Save some bucks, head elsewhere. More

Great experience overall. Highly recommended dealer and sales person. Negotiated price via email made the transaction even smoother. Financing was also smooth and fast. Great price too. sales person. Negotiated price via email made the transaction even smoother. Financing was also smooth and fast. Great price too. More

My reason for visit is for both Audi CPO sales and service. Let's start with service. They never have parts in stock. So you take you car in to get diagnosed, and then have to come in again a wee service. Let's start with service. They never have parts in stock. So you take you car in to get diagnosed, and then have to come in again a week later to get the actual work done. On occasion they've ordered the wrong parts meaning I had to come in again another week later. Other times they just plain didn't do the job right by replacing the wrong parts and not testing it after the fact, requiring yet, another trip. On a few occasions they argued with me about how stability control and ABS work. I used to be a design engineer for an OEM and definitely have more knowledge about the topic than they do. The labor rate is insanely high ($110+/hr) but on occasion they are actually cheaper than other shops for the same job such as a timing belt or wheel bearings. On the plus side, loaner cars are provided at no extra charge and the facility is new and clean. At the end they do try to make things right with the repair if things did not go smoothly. The sales side of the place is poor. They overprice everything and don't even have any knowledge about the product they are selling. This even from a salesman who purported has worked there 6 years. Unfortunately Zimbrick has a monopoly in the luxury car market in Madison, and the nearest other Audi / BMW / MB / Acura dealers are in Milwaukee. More

Found a used vehicle on the CUDL website and requested more information on the vehicle and if it was still available. I never received any contact back from then. I tried to call them with the phone num more information on the vehicle and if it was still available. I never received any contact back from then. I tried to call them with the phone number I received in the automated e-mail respose and it was a fax line and when I e-mailed the Internet Manager directly I also never received any response. I guess they don't need to sales. More

After visiting several dealerships in the Madison area, Zimbrick European (Mercedes), had--without a doubt--the nicest facility and salesmen. The salesman, Ron Gratz, was extremely friendly, intelligent, Zimbrick European (Mercedes), had--without a doubt--the nicest facility and salesmen. The salesman, Ron Gratz, was extremely friendly, intelligent, and helped us have a great experience. The sales manager, secretary, and other salesmen, were also nice and had a smile on their face. We were treated fairly, given a good deal, and the paper work was completed in a timely manner. More

Bought a Saab 9-3 in September '04 . Just took delivery on a BMW X3 for my wife in December '04. Service was excellent on my Saab. It was done right the first time, My free loaner was a Saab 9-5. Very hap on a BMW X3 for my wife in December '04. Service was excellent on my Saab. It was done right the first time, My free loaner was a Saab 9-5. Very happy with the service dept. The sales dept. has also been excellent, Casey Sundell did a Great Job for us, I would recommend him to friends and family!! The sales staff ALL greeted us and also offered coffee, bottled water, ect. We were treated with Respect by every employee on the sales floor. Will I buy from Zimbrick again? YES. More

Dealership appears quite arrogant as regards customer service. Saab service is a real stinker. After some 18 months, I haven’t seen improvement. You are supposed to make an appointment with a clerk, w service. Saab service is a real stinker. After some 18 months, I haven’t seen improvement. You are supposed to make an appointment with a clerk, whether it is for an oil change or an engine overhaul. On several occasions we were simply ignored when we came to drop the car off or pick it up. Sometimes it took several requests before someone would “bother” to help. My last service trip, I was instructed to drop the car off on Tuesday so they could work on it Wednesday, I then found out they actually didn’t plan on working on the car until the following Monday because they “got behind”. Initial estimate was $1,600. The day after the car was checked in, for the same work the estimate was “revised” to $2,600 (which was much closer to reality). The vehicle was in the shop for 7 work days for less than 20 hours of work. After all this, when I was to pick up the car, they’d “forgotten” to finish it. NOTE: Saab Corporate said they do not talk to customers. Saab does not respond to comments regarding their dealers. You can leave your concern with a "customer service" clerk, who will file your complaint. More