Zimbrick European

We were in Madison looking for a used car for my daughter to take to collage and found several on the Zimbrick European lot. We worked with Marko Baxter and he was great to work with. He was not pushy and to take to collage and found several on the Zimbrick European lot. We worked with Marko Baxter and he was great to work with. He was not pushy and was very knowledgeable about all the ones my daughter wanted to look at. He even stayed late for her to do a couple test drives. We had a great experience with Marko and the other at Zimbrick and would go back for our next vehicle. More

Much better experience the second time around getting new tires at Zimbrick. Because of the problems experienced the first time, I accepted a free alignment with my new tires. They collected the car on tim tires at Zimbrick. Because of the problems experienced the first time, I accepted a free alignment with my new tires. They collected the car on time from my house and the work was completed on-time with a free alignment included. Much better experience this time. More

I only sometimes put reviews. I want to share my UNPROFESSIONAL experience, especially with the finance team. I bought a pre-certified Porsche Macan from this dealership. My exp I want to share my UNPROFESSIONAL experience, especially with the finance team. I bought a pre-certified Porsche Macan from this dealership. My experience with the finance department could be better. When purchasing the car, I mentioned I wanted to go with a bank that gives me the lowest interest, and I would put the money down to get the lowest interest. I was given only one option; I got a loan approval for 0 down and an interest rate of 6.64%. "I asked then if this was the lowest interest rate I could get." I was told that this is the best rate you can get due to the demand for cars. However, I got a mail from another bank stating they would loan me nearly 90% of the amount with 3.57% interest. I learned this a few months later, and I called the finance person to ask why I was not told about this. The conversation with the finance person was unpleasant and unprofessional. When I initially purchased my car, the final numbers on the paper were different from the quote I was given. The finance person told me yes, that's a mistake. And she was asking me, "have you not committed any mistake in your life? " This should not be the way a customer should be treated. Altogether, they did not take responsibility for their error, instead pointing out that you should have known better. I understand that they are doing business, but the treatment you get before you sign a car with them is different, and the treatment you get after you sign the vehicle is unprofessional. I WOULD NOT RECOMMEND THIS DEALERSHIP. More

Marko Baxter was an amazing resource in helping us purchase our 2020 sprinter van. We are located in California and placed a lot of trust in the dealership, considering we bought the van site unseen. purchase our 2020 sprinter van. We are located in California and placed a lot of trust in the dealership, considering we bought the van site unseen. He was extremely responsive and assured us of the process. Julie Budwig expedited the paperwork and helped with getting finances arranged. The shipping company Marko recommended got the van to us in under two days. When the van arrived we were very pleased. There were a couple minor issues that needed repair and both Marko and Aaron Pfeifer in the service department worked with us and our dealership in California. We are so pleasantly surprised with how smooth of a process this was and how professional and trustworthy the people at Zimbrick are. Makes us want to move to Wisconsin (or at least visit)! More

Terrible used car dealership!!! Perpetuated by the terrible sales manager down to his sales associates. They really need to remember the customer comes first. Made an appointment to test drive a car terrible sales manager down to his sales associates. They really need to remember the customer comes first. Made an appointment to test drive a car and it is not there. No apologies, no nothing. More

Zimbrick was a great place to work with, Jason Campbell helped me out and did a great job, being 23 i understand that a salesperson at Audi might not look at me with great excitement but he didn’t treat me helped me out and did a great job, being 23 i understand that a salesperson at Audi might not look at me with great excitement but he didn’t treat me any different and even was there for me months later for ticky tack things. My new A5 has been great would recommend to anyone looking for your luxury needs! More

Fantastic Service & Facilities! I've been so happy with the service department at Zimbrick European! They've worked on my SUV a few different times and all the employees have been so I've been so happy with the service department at Zimbrick European! They've worked on my SUV a few different times and all the employees have been so accommodating and great to work with! This last time when I came in for a repair my warranty company was being extremely difficult to work with, and Matt was incredibly helpful taking care of the issue and making sure the repair was done regardless of my issues with the warranty company (and at a very affordable price!). I rarely take the time to write reviews, but I wanted to make sure to this time after that exceptional customer service! The facilities are also always so nice. Being able to drop your car off and pick it up inside the building is such a luxury when the weather's bad. The waiting area has a large selection of complimentary refreshments, and I LOVE that they provide such high quality complimentary loaner cars so I can still look presentable driving for work while my car is worked on. They're not necessarily going to be the lowest cost that you can find for service, but for me all the other benefits always easily make it worth it to come back to them for service every time! I would highly recommend them! More

Exceptional standard of service. Facilities are always clean and accommodating. Matt and entirety of the service staff I've interacted with have been very communicative and responsive. clean and accommodating. Matt and entirety of the service staff I've interacted with have been very communicative and responsive. More

You'll want to work with Mike Tolleson for Audi I strongly recommend working with Mike Tolleson. It took me a year to find my current car and every time I popped into Zimbrick Audi, Mike would greet I strongly recommend working with Mike Tolleson. It took me a year to find my current car and every time I popped into Zimbrick Audi, Mike would greet us warmly and ask us what we were looking for that day. We finally ended up going with BMW but I wanted to give Mike a shout out and let him know we appreciated his kindness and professionalism. If we or anyone we know are interested in Audi in the future, we will point them towards Mike. More