Zeigler Subaru of Kenosha

Unbelievably good dealership We bought our new Subaru here and our salesperson (Jim Madsen) was just tremendous. So we decided to take the car here to get a tire checked out after We bought our new Subaru here and our salesperson (Jim Madsen) was just tremendous. So we decided to take the car here to get a tire checked out after rolling over some debris in the road. The folks in the service department took care of it right away, removing the debris and making sure there was no leakage. Since no repair was needed, they did all of this free of charge! I was floored. But, then, that's consistent with the way Jim Madsen and everyone else at the dealership has treated us from day 1, so I guess I shouldn't have been surprised. I highly recommend this dealership if you plan to buy a new Subaru. And whether you bought it here or elsewhere, this is the place to get your Subaru serviced. You'll be amazed! More

Excellent buying experience Everyone we dealt with was professional and answered all of our questions. Our salesman went over all of the features of the car very thoroughly. Everyone we dealt with was professional and answered all of our questions. Our salesman went over all of the features of the car very thoroughly. More

No customer service I bought a car from them less then 6 months ago. My car could not even complete a basic emissions test, I called my dealership to see if they could te I bought a car from them less then 6 months ago. My car could not even complete a basic emissions test, I called my dealership to see if they could test my car to at least find out what was wrong with my car, but would not waive the $129 diagnostic test. I tried talking to Matt Rydberg, the service manager, but would not even test my car to see what was wrong with my car. This dealership does not care about customer service or backing their product that they sell. I will never buy a car from here again. I have told all my friends/family/co-workers of my horrible experience because I don't want them going through the hassle that I went through. They don't care about you, they just care about the sale. By the way, they blamed me for not paying a couple thousand dollars for a warranty on a 2013 model, sorry I thought you sold decent cars. More

Buying experience Mr. Benson was a great xxxxx at the time I chose to buy a new Subaru. He took extra time with me, he showed me different car models and colors. He bro Mr. Benson was a great xxxxx at the time I chose to buy a new Subaru. He took extra time with me, he showed me different car models and colors. He brought me something to eat while waiting and we finalized the purchase the following day. I know he will do the same with every new customer... More

Wrx ... Heck ya!! Quick service in buying a new car and our salesman Jim Madsen was awesome! No pressure and super helpful with explaining the cars features and recomme Quick service in buying a new car and our salesman Jim Madsen was awesome! No pressure and super helpful with explaining the cars features and recommending where to go for aftermarket stuff. More

Excellent customer service I was recommended by a friend and even though I don't have a Subaru, they gAve me great service and Nick was very friendly and courteous. And his atti I was recommended by a friend and even though I don't have a Subaru, they gAve me great service and Nick was very friendly and courteous. And his attitude was positive like he actually enjoys his job. I've been places where the employees appeared to dislike their jobs and you could tell. I understand some jobs can be hectic, but you should never let the customer see it. So I applaud him a great service. Definitely would recommend this dealership if you want quality, respect and don't want to be taken advantage of like some dealerships do. Anyway, basically, I will for sure let them work on my car again. More

prompt sevice I bought a Subaru Forester from Kenosha Subaru recently. They made the buying process real simple and effiecient. I was impressed by the courteous ser I bought a Subaru Forester from Kenosha Subaru recently. They made the buying process real simple and effiecient. I was impressed by the courteous service. The Sales person went to great lengths to explain all the features of the car. Great service , with a smile More

Poor customer service I brought my car in for service December 21, 2015....I had a coupon for 15% off service and needed some work on my catalytic system. The service rep, I brought my car in for service December 21, 2015....I had a coupon for 15% off service and needed some work on my catalytic system. The service rep, Nick, called me late that same day to let me know the damages....I agreed to some of the repairs, not others, but the repair would take several days because they did not stock the parts. Nick quoted my repair price, and then stated that the additional 15% off discount would be applied when I picked up my vehicle. I returned on Dec 23 to pick up my car. I found that some unauthorized repairs had been made to my vehicle and I had been billed for them. In addition, the 15% discount was not applied. Of course no one with any authority was available because of the holiday. I had the choice of doing without my car for an additional 5 days, or pay and hope to correct the problem after the holidays. The man checking me out was able to give me a $200 discount (about half of what I was owed), and cancel one of the unauthorized charges. He assured me that the manager, Matt, would be able to help me. On December 26, I discussed this with Matt. He told me the unauthorized charges were "freebies" and that the charges had been deducted (massaged) from the other repairs. Regarding the discount, he would straighten all out, and that the remaining 15% would be placed back on my credit card. He said he would call me the following day, to follow up, but never did. Today I got my credit card bill. No surprise, this amount was not refunded. Since the new owners have taken over this dealership, I have had some sketchy suggestions from the staff regarding repairs for items that are not really in need of replacement at the time. I have refused those suggestions and only purchased what I felt was necessary. I'm not sure if they are doing this to all customers, or only to ones they think they can scam. Repairs that were made were done well, and I have no complaint about that. I wish Gentile were still running the show....yes, the waiting room was atrocious, but I had trust in their word. More

Terrible experiece, no respct I won't get into too many details, but my family was looking to buy a car - and certain folks at this place were terrible to work with. they weren't I won't get into too many details, but my family was looking to buy a car - and certain folks at this place were terrible to work with. they weren't attentive, they were pushy and blatantly disrespectful. I should say that their prices were fair however. But the service was so bad it literally drove me elsewhere to buy. They tried to make amends - to their credit - but it was too late. I would potentially give them another opportunity in the future - as not all their folks were bad, but the person I worked with initially and a couple folks in the appraisal department fell far short of expectation. More