Zeigler Subaru of Kenosha

Friendly, very helpful, got right to the point. I would recommend you to anyone recommend you to anyone More

The service was done efficiently and the waiting room was not crowded - both important during a pandemic. not crowded - both important during a pandemic. More

I did not appreciate the fact that the dealership change their credit card acceptance policy charging each customer 3% service fee for using the credit card as a form of payment and I was not informed about their credit card acceptance policy charging each customer 3% service fee for using the credit card as a form of payment and I was not informed about it until I saw the cashier for making the payment. Also the record for the maintenance plan that I had one oil change and tire rotation on wasn't accurate and I was made feel like the dealership was doing me a favor by accepting the last free service from that plan. Overall, my service visit experience was less than enjoyable. More

Service was friendly and done in a timely manner. Also appreciated the car wash. appreciated the car wash. More

Everyone is very nice and down to earth, great experience. experience. More

Great experience working with the Subaru team. They were very friendly and professional. Thoroughly answered all our questions. There was no high pressure sales tactics here. very friendly and professional. Thoroughly answered all our questions. There was no high pressure sales tactics here. More

Everyone was great and very ready for us to purchase a car car More

Stephanie H. was really accommodating by communicating with me via text about my previous cars trade in value. She was also extremely friendly and helpful when I was finally able to make it to the dealers with me via text about my previous cars trade in value. She was also extremely friendly and helpful when I was finally able to make it to the dealership. When it came to the paperwork I was directed to Jesse Matos. Initially Jesse seemed great, until I denied the extra packages that he was offering. I had already discussed my budget with him and that he didn’t need to try to sell me on anything extra, which he proceeded to do anyways. I listened to his spiel and again, reminded him that I was happy with where my monthly payments were at and that’s when his tone changed, and he became rude. He was overly pushy, disregarding what I had already told him several times. He started making remarks about how I seemed to be “very reserved” and asking if I know someone in car sales, have I had a bad experience with people trying to get over on me at dealerships, etc. Despite his behavior we continued, and he shared what my interest rate was. Unhappy with the rate, I asked to see the documentation of my credit pull because I was surprised and was expecting something lower. He wouldn’t provide me with the document and brought me a generic piece of paper with what my possible interest rates could be. He gave me the higher end of the options and had took it upon himself to add .4%. When I asked him about it further, he stated, “we need to make a profit,” and questioned me saying, “you don’t work for free do you??” So not only was that extremely unprofessional, he also did not check over the paperwork and had the completely wrong bank on my documents! When I pointed it out, he took no accountability and blamed it on another coworker. The Kenosha Subaru website states that the sales staff is there to make your auto shopping experience fun, easy and financially advantageous. Jesse Matos’ performance directly contradicts that, so I’d highly suggest working with someone else to finalize your purchase! More

Transaction was quick and painless. Everyone involved was up front and very professional. No typical car dealer BS. was up front and very professional. No typical car dealer BS. More

Everyone was extremely helpful, caring, and compassionate. The service department catered to my needs. compassionate. The service department catered to my needs. More