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Zeigler Chrysler Dodge Jeep of Schaumburg - Service Center
Schaumburg, IL
551 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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551 Reviews of Zeigler Chrysler Dodge Jeep of Schaumburg - Service Center
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October 24, 2024
Jason was very professional and helpful! I have bought 3 cars from this dealer and will remain loyal! Their service is amazing! I have bought 3 cars from this dealer and will remain loyal! Their service is amazing! More
by GINAJOYRN
Verified Customer
October 24, 2024
I have scheduled an appointment back in August, for which I have waited for over a month, to examine why my screen on a new Jeep Grand Cherokee keeps freezing. I was told that the wait time for the appointme I have waited for over a month, to examine why my screen on a new Jeep Grand Cherokee keeps freezing. I was told that the wait time for the appointments is longer since I need to get a rent a car. When I arrived for the first appointment I was told that the car was not scheduled, so they were only able to change my oil at the time. We scheduled a new appointment for late October, and I was told that the car will be booked. On the day of the appointment, I received a text message that the car has not been secured and that I will have to wait until late November for another appointment. This is extremely unprofessional! I have spent over 50K on this vehicle, and should be able to get the minimum service. More
by arusic
Employees Worked With
October 23, 2024
Online scheduling was very easy. I brought my car in for service/maintenance. Everything was explained to me and the costs were communicated clearly. I brought my car in for service/maintenance. Everything was explained to me and the costs were communicated clearly. More
by gopalradadia
Employees Worked With
October 22, 2024
She was a delight - called me when she said she would and kept me informed. kept me informed. More
by mwachowicz
Employees Worked With
October 22, 2024
Very friendly. Knowledgeable about the product. Concerned about my experience and took very good care of my car. Knowledgeable about the product. Concerned about my experience and took very good care of my car. More
by RR.87355U
Employees Worked With
October 22, 2024
Originally brought vehicle under warranty for Uconnect issues. Vehicle was brought in so many times. Radio and antenna was eventually replaced. After a few weeks, I noticed the antenna unit was crooked. issues. Vehicle was brought in so many times. Radio and antenna was eventually replaced. After a few weeks, I noticed the antenna unit was crooked. When I went to inspect it, I learned the antenna unit was totally loose. The technician never tightened the antenna unit. Uconnect issue was with a previous advisor. Second issue was all four window sill trims that was replaced under warranty. After receiving the vehicle back, the technician that replaced the trim had damaged all four doors by scratching the paint with a tool, and each door had tool scratch in three different areas. One of the doors actually had dents from the tool they were using. Carlos was apologetic for the damages. After waiting for a week to get a loaner, I decided to just drop the vehicle off since they had no eta on providing a loaner. Post inspection of repair: the scratches were buffed out, but there was still a slight dent on the door. I showed Carlos the dent, but he was unable to see it. If you place PDR light tool along the door, you can easily see the wave. My concern is how much clear coat was removed, and why would the dealership pay to have a vehicle repaired and not inspect it afterwards. So at the end, my vehicle still has visible damage, with no idea how much clear coat was removed from the buffing, there was over a 100 miles put on the vehicle from the dealership, including $3.00 of toll charge on my I-pass, and one out of the four window trims appears to have a different mold design. Zeigler never offered any compensation for damaging my vehicle, and I felt the service advisor appeared annoyed from my dissatisfaction of the repair. More
by ftmach
Employees Worked With
October 21, 2024
Great communication, offered a ride home and pickup after more work was found to be needed on my vehicle. more work was found to be needed on my vehicle. More
by phil80
Employees Worked With
October 21, 2024
The people are very kind and helpful, I felt very comfortable during this visit s comfortable during this visit s More
by alc2003
Employees Worked With
October 20, 2024
Best CDRJ dealer ship in the state of Illinois, the service team is top notch! service team is top notch! More
by Raul Manzanares
October 19, 2024
Honest and friendly, everyone around is helpful and waiting area is clean and comfortable. Good service! waiting area is clean and comfortable. Good service! More
by kisskt
Employees Worked With
