Zeigler Chrysler Dodge Jeep of Schaumburg - Service Center

It took almost 3 months to get a warranty part replaced and I was never followed up with. I had to call in several times and eventually switched service people. When they did finally take my truck in, the and I was never followed up with. I had to call in several times and eventually switched service people. When they did finally take my truck in, they told me that they did not have any truck technicians in that day, but they would do their best. Why would they schedule my truck on a day? They don’t have any truck technicians. We are officially our business and we will not be going back to Schaumburg More

Marco took great care of me when I came in for service. It is difficult to find good service these days. I have closer options but would gladly travel further to get my Jeep serviced here! It is difficult to find good service these days. I have closer options but would gladly travel further to get my Jeep serviced here! More

Zero communication and it took them two weeks to only fix one of several complaints about my car. They couldn’t even bother to tell me that they found nothing with the other complaints until the last minute. one of several complaints about my car. They couldn’t even bother to tell me that they found nothing with the other complaints until the last minute. I gave up and took my car back because it’s clear they wanted to do nothing with it. To top it all off, they won’t even apologize. I’ve tried contacting the service director and complaining in the reviews— and I get nothing but radio silence. They do NOT care about their customers. They care even LESS about the Zeigler brand name. My advisor, if you can even call him that, was Chuck. With how many negative reviews I've seen of specifically him over multiple websites, it's any wonder why he still has a job. Do yourself a favor and ask for another advisor if you want to risk bringing your vehicle in. More

Made an appointment to fix my air, and Chuck blew me off all day and then said he can’t fix it . I am a good customer for 7 years and he totally gave me excuse after excuse just terrible service all day and then said he can’t fix it . I am a good customer for 7 years and he totally gave me excuse after excuse just terrible service More

Emily Armstrong, my Service Advisor, did a wonderful job researching if my repair would be covered on the Powertrain Warranty and then coordinating a day that would work for me and for the staff at Zeigler. researching if my repair would be covered on the Powertrain Warranty and then coordinating a day that would work for me and for the staff at Zeigler. Emily was very professional and diligent. Thank you very much. The repair was made and my car was ready for pick up same day as promised. This is my 3rd Jeep I have bought from Zeigler. More

Very friendly staff. They were very eager to help us. Took very good care of our needs. They were very eager to help us. Took very good care of our needs. More

Marco is the best! Very cordial, cooperative, informative and knowledgeable! Customer Service is top notch! Thanks Marco! 👍 Very cordial, cooperative, informative and knowledgeable! Customer Service is top notch! Thanks Marco! 👍 More

Carlos is very personable and pleasant to deal with. Appreciate his helping me when I called back after my recall service on how to turn off my dash light that wasn’t supposed to be illuminated. He walk Appreciate his helping me when I called back after my recall service on how to turn off my dash light that wasn’t supposed to be illuminated. He walked me through the steps on my vehicle screen. Very patient and knowledgeable. Thank you, Carlos! More

Thank you for getting my car fixed in a timely manner, all your employees are courteous, friendly and respectful helpful all your employees are courteous, friendly and respectful helpful More

I used to have all my service performed at this dealership because I've always purchased my Grand Cherokee from here. I stopped because another dealership was closer to my home. BIG MISTAKE that I' dealership because I've always purchased my Grand Cherokee from here. I stopped because another dealership was closer to my home. BIG MISTAKE that I'll never make again. Loyal Customer here on out. More