Zeigler Chrysler Dodge Jeep of Schaumburg - Service Center

Sold me a lemon The sale of my 2018 Jeep Cherokee Limited in September 2017 was a pleasant but annoying experience I suggest not buying on a Friday night, very loud m The sale of my 2018 Jeep Cherokee Limited in September 2017 was a pleasant but annoying experience I suggest not buying on a Friday night, very loud music to get the customers "pumped" didn't appreciate having to yell to my sales person over the music and the GM refused to turn it down. I've had my truck into the maintenance department (7) different times since November 2017 because there is a wind tunnel sound coming from either my sun roof or rear hatch when you drive over 30 MPH. Every technician and the Maintenance Manager John, can hear this annoying noise but says it is "NORMAL" to the aero dynamics of the vehicle, funny I thought aero dynamics meant it keeps sound from traveling through the vehicle instead to travel around the vehicle. They won't do a recall because no one else has complained, and they have tried all the "FIXES" allowed to get rid of the sound, so I have a LEMON that Zeigler Jeep won't accept responsibility for and do what it takes to make it right ! More

Service Dept was very good with Tom Tom saw that I could get my car done in a timely matter and on my way home before rush hour in Schaumburg. And I Thank him dearly. Tom saw that I could get my car done in a timely matter and on my way home before rush hour in Schaumburg. And I Thank him dearly. More

"Not Honorable" 2014 Jeep GC - Was sold a package of 4 oil changes at an apparent "prepay discounted rate" of $135.00. Used 2 and the car was traded in for the 2017 2014 Jeep GC - Was sold a package of 4 oil changes at an apparent "prepay discounted rate" of $135.00. Used 2 and the car was traded in for the 2017 GC model. Attempted to schedule an oil change w/ Julian, whom sold us the oil change package, I was asked the mileage on the vehicle and after describing that the car was traded-in, I was advised that the oil change package was not transferable and expires. To my amazement as this was not an expiration issue, I inquired "how is a prepaid oil service NOT transferable - same manufacturer, same vehicle, same motor, same oil and was for a prepaid service that has not been performed yet"? Julian's response "Hey, I'm not here to argue with you. Is there anything else I can do for you"? Seriously Julian? More

Worse customer service I just bought my 2016 Jeep Patriot and 3 weeks later it's leaking water inside the car when it rains. Came to the dealer to make an appointment and sh I just bought my 2016 Jeep Patriot and 3 weeks later it's leaking water inside the car when it rains. Came to the dealer to make an appointment and show the where it's leaking water from and the service guy Bill tells me "what do you want me to do?" I thought it was rude but whatever. They called me the next day to verify the appointment and the guy made it for the wrong time. I come back the day of my appointment and I am waiting an no one helps me after I pull my car inside the service dock. They asked other people if they have been helped but not me!!! I tried to get this resolved ASAP since I have severe allergies to mold and cannot afford for my brand new car to get moldy inside!!! More

BAD CUSTOMER SERVICE THIS IS THE WORST DEALERSHIP EVER WHEN IT COMES DOWN TO GETTING YOUR CAR FIXED IN A REASONABLE AMOUNT OF TIME! THIS PLACE SUCKS. I WILL NEVER TAKE MY THIS IS THE WORST DEALERSHIP EVER WHEN IT COMES DOWN TO GETTING YOUR CAR FIXED IN A REASONABLE AMOUNT OF TIME! THIS PLACE SUCKS. I WILL NEVER TAKE MY CAR BACK TO THIS PLACE EVER. THESE PEOPLE HAS HAD MY VEHICLE 1 MONTH TODAY AND THE VEHICLE STILL WON'T BE FIXED PER SAY UNTIL AFTER 12-12-15. THIS PLACE WILL TRY TO RIP YOU OFF. REFRAIN FROM TAKING YOUR VEHICLE HERE. TOM IS A COMPLETE xxxxxx! More

Bad Service Center I have had so many problems with this Service Center that I don't know where to begin. I have a 2006 Jeep Liberty that I purchased from the Schaumburg I have had so many problems with this Service Center that I don't know where to begin. I have a 2006 Jeep Liberty that I purchased from the Schaumburg Jeep dealer just before Zeigler took them over. I never was able to get my vehicle repaired on a one time visit. I always had to bring it back to get it repaired. Misdiagnosis and inadequate repairs was their norm. My most recent issue is that sometime back there was a recall for the blower motor. It was inspected and passed as OK. Just recently, the blower went bad. As I was inspecting it and discovered that the Service Mechanic never replaced the cover under the dash - who looks there unless your doing work? I have 2 of these Jeeps of the same year. One of them has an engine clicking sound when running - sounds like a Diesel, which it is not. I was told that they all do that, but my other Jeep does not. My other Jeep had the right rear caliper lock up and had to be repaired under warranty. They said they replaced the caliper and rotor. A short time later on another repair job, the Service manager told me I needed brakes due to a discoloring of that same rotor. Turns out the didn't replace it and they forgot about the LIE. Don't trust anything they tell you and always have their work double checked. More

Purchase Took my 2013 Dodge Dart in Service. Came out with 2015 Chrysler 200. Mark Keenan goes the extra mile .Very friendly and great personality. Very ple Took my 2013 Dodge Dart in Service. Came out with 2015 Chrysler 200. Mark Keenan goes the extra mile .Very friendly and great personality. Very pleased with the service . More

I did not buy my Minivan from the dealership so I can't speak about the sales team but I can definitely recommend the service department team. I am dealing with Andy now for almost four years. The fi can't speak about the sales team but I can definitely recommend the service department team. I am dealing with Andy now for almost four years. The first time I knew him was at Napelton Chrysler. I moved after that to Schaumburg and let me tell you how much I was pleased to find him at Zeigler Chrysler. He is kind, takes his time to explain the problem and recommend only what is required to be done. The spareparts department also, specially Tim, were helpful to me all the time and also competitive in matching other dealers prices. One more thing, if you own a chrysler don't miss the oil change offers, you buy 4 or 5 oil changes in advance but you end with less than $18 cost for each oil change. Go to their website and see the coupons, it's cheaper than NAPA or similar places in many cases. More

Have a 2006 Jeep Liberty CRD (diesel engine) that had a dead cylinder. When we took it to Zygler they diagnosed the car to have "Major engine damage and bottom end noise" and they did it in about twenty mi dead cylinder. When we took it to Zygler they diagnosed the car to have "Major engine damage and bottom end noise" and they did it in about twenty minutes. I was quoted $14,000 dollars for a new crate engine, which is absolutely outrageous to begin with, and that coupled with the fact that we purchased the car for $10,000 kept me from letting them touch it. I rebuilt that "majorly damaged" engine personally and there is absolutely nothing wrong with it other than a slipped timing belt which costs about 200 bucks. This is the kind of thing a lowly business does when they just want your money and think you're too stupid to have any clue what they're doing. If I was anyone in this world the last place I would go would be to the Zygler Jeep dealer in Schaumburg. Ever. More

I bought a 2007 Dodge Grand Caravan used that was under I bought a 2007 Dodge Grand Caravan used that was under the factory warranty. The van had low miles (14k) and was purchased in another NW Suburb. I bought a 2007 Dodge Grand Caravan used that was under the factory warranty. The van had low miles (14k) and was purchased in another NW Suburb. Ziegler is the closest Dodge dealership to me so I used them for servicing the car, twice. The first service was under warranty and I had tie rods, a small electrical problem, and some body trim fixed, all without issue. The second time the A/C went out after 5 years and 40k miles. After doing some research I determined the rear evaporator was bad. I went online and found there might be a recall. I called Ziegler and the service manager stated my car was under extended warranty for the problem but not under recall. I set a time and had my wife bring the van in about a week later. I gave her specific instructions to let the service adviser know the problem was the rear evaporator and it should be covered by the extended warranty. Other than a snide remark to my wife about her knowing exactly what the problem was, I was very happy. I'm sure he wouldn't have talked to me that way, and I wouldn't have let him, but anyway... Ziegler fixed the van in one day and had the car so clean when I came to pick it up I didn't recognize my own van. So, twice I have had good experiences with this dealer in having my van serviced. I know most people will go out of their way to write a negative review so I made it a point that I would write a positive review if I was treated "right" by this dealer. So here it is! For the comment I gave them a "3" for friendliness. The service adviser I talked to on the phone was helpful and knowledgeable. I did come prepared though with my VIN and the background of the problem and solution. More