Zeigler Chrysler Dodge Jeep Ram of Downers Grove

Found a Jeep Grand Cherokee SRT online and contacted the dealership to get more information. After a few exchanges with the sales person, Jimmy, I decided to put a deposit on the car to hold it until we co dealership to get more information. After a few exchanges with the sales person, Jimmy, I decided to put a deposit on the car to hold it until we could finalize. They told me it would be $1000 deposit to hold the car which I paid. I told Jimmy by text that I would need the weekend as I was moving my father who was in the hospital to a skilled nursing facility because he had a recent stroke. Jimmy responded by saying "Ok no worries, take care of your father let's circle back on Monday". He even told me quote "Family is way more important than a car purchase..." I ended up having to transfer my father on Monday and I never heard back from the dealership until texted Jimmy again on Wed. I said I was ready to finalize the transaction so let me know when we can finalize the price, getting a transfer carrier lined up, etc. He then told me that "Hi Dan, I just got to work. They sold the SRT. They couldn't wait any longer. Sorry it was out of my control..." I asked him "Are you serious? I had the car held!" He said "They waited till Monday. Unfortunately they wouldn't wait any longer". They never called me, texted or anything to let me know that they had someone else interested to give me the time to finalize. I honestly couldn't believe it, I have the receipt showing that the deposit was to hold that specific car, we were sending information back and forth including my drivers license, picture of myself, etc. I wouldn't even waste my time on something like this generally speaking but this car was for my 17 year old son and it's a 2021 SRT with only 1,900 miles on it, possibly the lowest mileage SRT in the country. I have been looking for a few months now and couldn't believe I found one with such low, one owner miles. Anyway, I just feel like they committed fraud and were completely deceitful. It's no wonder everyone stereotypes used car sales people, they totally lived up to it!! I feel like they are nothing but a bunch of cowards, couldn't wait another couple of days to complete my transaction. Pretty sad actually. More

Paul, my attendant, deserves promotion and reward because of how he handled all the frustration, confusion, and timeline regarding my car repair in the past. He put his own feelings aside and focused on the of how he handled all the frustration, confusion, and timeline regarding my car repair in the past. He put his own feelings aside and focused on the mission (customer satisfaction and my car repair). There are only two types of men that can exercise this manner of calm in the mist of chaos.......Godly men and professional Soldiers. Because of Paul's actions, I still drive from home and pass at least two other dealerships closer to me to take my car to Zeigler Chrysler Dodge in Downers Grove. Great job Paul!! 👏 More

I was very happy how polite the service manager was and they did a good job taking care of my truck. they did a good job taking care of my truck. More

Bought another Jeep Grand Cherokee from Zeigler DG! My Sales person Peter Bryant was very helpful and detailed in showing me all the new features because there were many. I sold my 2015 Jeep which My Sales person Peter Bryant was very helpful and detailed in showing me all the new features because there were many. I sold my 2015 Jeep which I had for eight years originally bought from this dealer and bought a 2020 at Zeigler DG. I like this dealership because they did work with me on financing. Unlike some of the other dealers that weren’t as flexible, I felt the whole sales process was seamless. Anytime I have a question about how to use a feature on my Jeep, Peter responds in a timely manner and even offers to show me via video or review together over the phone. Thanks Peter and Zeigler DG. More

Darren and DJ Donofrio provided excellant sales and service when I bought my 2024 Ram. They were very knowledgeable about my trucks design and options. They had great suggestions on appearance packag service when I bought my 2024 Ram. They were very knowledgeable about my trucks design and options. They had great suggestions on appearance packages. The procedure for the paperwork was handled in a very timely and coordinated manner. They spent a great amount of time explaining how all the trucks options worked. They emphasized that I could call anytime with any questions or problems even after I took the truck home. This gave me a confident feeling in the Zeigler dealership and staff. More

My experience started off well with Pete Brandt the sales person and he was very accommodating as far as letting me go over and inspect a used Jeep I was interested in. We were in negotiations on price and f person and he was very accommodating as far as letting me go over and inspect a used Jeep I was interested in. We were in negotiations on price and finally settled on price. Unfortunately because he was so slow to respond or intentionally ignoring my phone calls and texts , the vehicle was sold when I explained to him I would be out of town for a few days. I wanted to put a deposit down however he completely ghosted me. Most likely won’t waste my time and energy with this dealership again. More

Great dealer for purchases and service. Very friendly staff too, easy to do business with. Very friendly staff too, easy to do business with. More

This was another pleasant experience. The work was done in a timely manner. Thank you. The work was done in a timely manner. Thank you. More

Nathan in Service was very helpful and a great listener. He got everyone we discussed the same day. The dealership was able to schedule my visit for the next day. I’m a happy customer! Thank you! He got everyone we discussed the same day. The dealership was able to schedule my visit for the next day. I’m a happy customer! Thank you! More

Service writer David did a great job helping me with my extended warranty on my Ram.Work was completed to my satisfaction. Very professional. extended warranty on my Ram.Work was completed to my satisfaction. Very professional. More