Zeigler Chrysler Dodge Jeep Ram of Downers Grove

Very good service George Necas is an excellent service advisor. Kind and very accommodating Ziegler is top notch all the way around. Always accommodating from service George Necas is an excellent service advisor. Kind and very accommodating Ziegler is top notch all the way around. Always accommodating from service appointments to clean loaner cars. More

Warranty work Dealer was ok but factory refused to authorize any more work which was covered under lifetime powertrain.Have to return next week with new issues crea Dealer was ok but factory refused to authorize any more work which was covered under lifetime powertrain.Have to return next week with new issues created after repair More

This dealership continues to amaze us :) in a good way George in service was courteous professional and explained the issue on our 2015 Jeep All under warranty ! A real one off due to possible storag George in service was courteous professional and explained the issue on our 2015 Jeep All under warranty ! A real one off due to possible storage conditions More

Sold me a smashed lemon Purchased a challenger scat pack. I have and nothing but trouble. Asked if it had been in a accident and dealership stated it had not and showed me a Purchased a challenger scat pack. I have and nothing but trouble. Asked if it had been in a accident and dealership stated it had not and showed me a car fax report. I have now learned my car was severely damaged and the dealership will do nothing to help you. People don't return phone calls. Follow up and taking care of customers is not top of mind with dealership. Whish they would have called me as many times as they did when I was thinking about buying a car. Actually thinking of contacting a attorney. Stay away and save yourself a headache...... More

Don't bother Went in to lease a car and was lied to about the equity in the leased car I was turning in. Was told that the finance company charges a dealer $3,000 Went in to lease a car and was lied to about the equity in the leased car I was turning in. Was told that the finance company charges a dealer $3,000 more than what they charge me for a buyout. That isn't true and I confirmed it with a finance company who says the buyout amount is the buyout amount no matter who does it. And how convenient since the value of my car was $3,000 more than the buyout so it would be an even trade. They just wanted to get a low-mileage car and make $3,000 right off the bat without having to give me any equity. Beware! Please do your research before buying or leasing a vehicle. Dealerships can only take you if you're uninformed. Side note: I read other reviews and have to give a few helpful tidbits when dealing with any dealership (none of these happened to me at Ziegler but I just want to help people out if I can)...don't send them anything over the Internet that has your personal information on it (i.e. driver's license, check stubs, financial statements etc). Always go in with a copy of your driver's license, don't give them your actual license. This way they can't prevent you from leaving. And ask for that copy back when you leave. Always give them the spare key never your whole set of keys. Again, it prevents them from being able to keep you there. Please never give your whole set of keys to anyone EVER (i.e. dealerships, oil change places, car wash places etc). If you're going to be somewhere for a while, a dishonest person could make a copy of those and they know where you live so now they have a set of your house keys. Be careful! More

Deceptive practice DO NOT DEAL WITH THEM! I have three weeks of emails being up front and honest about my situation. Gave Charmaine Moore all my info and income plus m DO NOT DEAL WITH THEM! I have three weeks of emails being up front and honest about my situation. Gave Charmaine Moore all my info and income plus my husbands. I have emails confirming that we can come in and that the finance guy looked over everything and got us approved! Night before we set to come in I talked to CHARMAINE MOORE and she assured me that we were not only approved but sent me 3 vehicles I was approved for! She very excidetly couldn't wait for me to come and meet me. We get there just today and of course she's nowhere to be found so all our info has to be rerun. They got caught in a lie also saying that they had no idea where our online app went(when I asked why we needed to do this again and that Charmaine said all we need to do is come in and test drive what we want), and Mike the guy we now had to deal with said he couldn't find our app on Charmaine's desk! He then comes back to say our income was entered wrong!!!! Well how do you know that if you couldn't find our app? Place was very sketchy with no customers and I'm assuming for a reason! Like I said I will be contacting my lawyer to file a civil lawsuit for deceptive practices considering all the emails I have promising is a new vehicle! More

Great staff Thank you darren for helping us get the car we really wanted! He really made sure we were comfortable with our purchase. He was amazing! Thank you darren for helping us get the car we really wanted! He really made sure we were comfortable with our purchase. He was amazing! More

Phenomenal Experience Being in customer service is something I enjoy, value and should be delivered with exceptional service and that is exactly what my salesman Carlos Her Being in customer service is something I enjoy, value and should be delivered with exceptional service and that is exactly what my salesman Carlos Hernandez did! My car buying experience was not what most people claim to be. From beginning to end his friendly, attentive, humorous, and kind personality made me feel welcomed and comfortable. He listened but also advised on what the best options were for me without pressuring me just to make a sale. I love my car and buying at Zeigler and working with Carlos H. was the best customer experience! Definitely 2 thumbs up & 5 stars! SUPER SATISFIED customer! More

Experience The whole team was great to work with. They knew exactly what I wanted and took their time with my decision and didn't rush. Thanks again! The whole team was great to work with. They knew exactly what I wanted and took their time with my decision and didn't rush. Thanks again! More

Very shady place I recently bought a car from Zeigler. After negotiating a price and giving a down payment (which I was told was just a refundable down payment to hold I recently bought a car from Zeigler. After negotiating a price and giving a down payment (which I was told was just a refundable down payment to hold the car until I came to buy it) I ended up being charged more than their original asking price. After assurances from the sales manager that my down payment would be refunded, since I was over charged for the car, I received a call from him stating that the general manager decided not to refund the money because I got a "good enough deal". The entire place seems a bit shady to me. I would definitely think twice about purchasing a vehicle from Zeigler. If you do, please make sure you stand right over the person's shoulder who is writing up all of the paperwork. Honestly the only word I can use to describe Zeigler and even the feeling both my buddy and I got while we were there was shady. I would not buy from them again nor would I recommend them to anybody. The sales manager, Kevin Counihan, is a very nice and helpful man, but in the end, it appears he has no real authority and seems like a mere patsy for those above him. More