Zeigler Chrysler Dodge Jeep Ram of Downers Grove

Service I dropped my car off for service because my check engine light came on- I called and asked if I could drop it off and they said yes. Once I got there- I dropped my car off for service because my check engine light came on- I called and asked if I could drop it off and they said yes. Once I got there- they notified me that they didn’t have a loaner for me and that they wouldn’t even be able to LOOK at my vehicle until Saturday. (I brought my car in on thursday the 14th). I say okay- well what can you do for me at this time the lady who is helping me says “well I can try and call enterprise and see what they can do for you but they close at 6 so...I don’t know how much help that’ll be” (by this time it’s 5:45 pm) if you don’t have a loner of your own don’t you think you would’ve called to see what they could do in the first place? Instead of just assuming I don’t need a car? They call me Saturday saying they figured out the problem that my car would be ready to be picked up Saturday afternoon or on Monday. I go there on Monday (the 18th) to pay for my deductible and pick up my car- I get my car pulled up and they didn’t even do a courtesy car wash when it was ABOVE freezing. I didn’t even receive a thank you for using Ziegler as my service provider. I’m actually very disappointed in the way things we’re handled. More

Treated like family I went in to buy a new Grand Cherokee and from the minute I walked in Frank was more than helpful. He made me feel comfortable and was understanding a I went in to buy a new Grand Cherokee and from the minute I walked in Frank was more than helpful. He made me feel comfortable and was understanding and warm to me having to bring my kids. The entire staff made the experience quick and painless. These are the things that will make me continue to shop at Zeigler. More

My car was reading engine update so i was told to bring in Stephanie kept me informed as to what was going on with my car throughout the entire day. Which i greatly appreciated the attention very much. Stephanie kept me informed as to what was going on with my car throughout the entire day. Which i greatly appreciated the attention very much. More

Service Had transmission problems they fixed the problem. Service tech Stephanie was great keeping me informed of the work. Dealer provided a loaner vehicl Had transmission problems they fixed the problem. Service tech Stephanie was great keeping me informed of the work. Dealer provided a loaner vehicle. Thank you again More

LIARS. My mother purchased a used car from them and asked for new tires. They told her that they put on new tires. They didn't. They just lied. How do bu My mother purchased a used car from them and asked for new tires. They told her that they put on new tires. They didn't. They just lied. How do businesses get away with this stuff? More

Service Ziegler Jeep is an awesome place to do business. Very trustworthy, extremely quick service and a pleasure to do business with! When I decide to purcha Ziegler Jeep is an awesome place to do business. Very trustworthy, extremely quick service and a pleasure to do business with! When I decide to purchase a new SUV, I will be coming back to obtain the same quality service that I have reviewed in the past! Keep up the excellent work!!!!! More

Excellent experience Darren Donofrio was excellent. Want the best deal contact Darren. The service was the best service I have had purchasing a vehicle. Thank you Ziegl Darren Donofrio was excellent. Want the best deal contact Darren. The service was the best service I have had purchasing a vehicle. Thank you Ziegler Jeep. More

Excellent Service The communication and attention to detail provided by Dave in service and the dealership overall was one of the best experiences I have every had from The communication and attention to detail provided by Dave in service and the dealership overall was one of the best experiences I have every had from a dealership. I would highly recommend them. More

Recall/airbag light Everything was great. They just should offer loaner cars. This is why I usually don’t go to the dealer. No one ever offered it to me Everything was great. They just should offer loaner cars. This is why I usually don’t go to the dealer. No one ever offered it to me More

Oil Change Used Quick Lane to get an oil change. Was in and out within 20 minutes. Staff was very courteous and helpful in going over complimentary vehicle inspe Used Quick Lane to get an oil change. Was in and out within 20 minutes. Staff was very courteous and helpful in going over complimentary vehicle inspection. More