Zeigler Chrysler Dodge Jeep Ram of Downers Grove

Don’t expect them to give you the internet price of a car. They add thousands on for “LoJack” and z-guard saying it’s already on it. Bad business car. They add thousands on for “LoJack” and z-guard saying it’s already on it. Bad business More

Fast service very nice people to deal with. Could have move cars and trucks on the floor to look at. Other than that great job! Could have move cars and trucks on the floor to look at. Other than that great job! More

I always have great experiences at Ziegler Ram. Darren my sales guy is the best and he goes above and beyond. I recommend all my friends and family to Darren. Thanks Ziegler and Darren for always Darren my sales guy is the best and he goes above and beyond. I recommend all my friends and family to Darren. Thanks Ziegler and Darren for always taking care of me and my family. More

Customer service was outstanding. They had to keep my car overnight but already lined up a ride for me back to my house. Had the car back next day. They had to keep my car overnight but already lined up a ride for me back to my house. Had the car back next day. More

🚩 My 2023 Dodge Durango SRT 392 Was Damaged While in Zeigler Dodge of Downers Grove’s Care – Then Mishandled I brought my 2023 Dodge Durango SRT 392 to Zeigler Dodge of Downers Grove on August 6, 202 Zeigler Dodge of Downers Grove’s Care – Then Mishandled I brought my 2023 Dodge Durango SRT 392 to Zeigler Dodge of Downers Grove on August 6, 2025 for warranty work on a low-coolant message and a “Rear Right Turn Signal Out” warning. They replaced the radiator under warranty but claimed my rear right tail-light assembly was cracked and therefore not covered, quoting over $1,100. No walk-around inspection was done when I dropped off the vehicle. I am 100 % sure that crack was not present beforehand. My own interior camera later showed non-service staff walking up to my SUV, taking personal cell-phone photos of my aftermarket sound system, and an employee inside my car on a personal call who disconnected my dash cam after realizing it was recording. The Service Director (Paige Moore) and General Manager (Darren Donofrio) were immediately defensive, refused to investigate, and denied warranty “in-house” rather than submitting a real claim to Stellantis. After continuing to drive, the turn signal eventually failed from water intrusion in the cracked housing. On September 29 at Jack Phelan Dodge in Countryside IL, a far more professional dealership found the actual root cause — an internal wiring-harness issue, not the crack. They replaced the wiring and repaired everything under warranty except the cracked lamp. I purchased a new tail light from them at a lower price and they confirmed the warning will clear once the harness installation is complete. This proves the original problem existed before the crack, meaning Zeigler Downers Grove misdiagnosed and mishandled the entire situation. Whether the crack was accidental or not, it occurred under their supervision, and I will never trust them with my vehicle again. More