Zeigler Cadillac of Lincolnwood - Service Center

David Hernandez was so courteous and professional. The entire team worked together to provide excellent service. The entire team worked together to provide excellent service. More

I left my car at Cadillac for three weeks, totaling in $300+ in ride share fees. Even though every time I called to check on the status of my car and nothing was found I was never once offered a courtesy/ $300+ in ride share fees. Even though every time I called to check on the status of my car and nothing was found I was never once offered a courtesy/loaned car. To make matters worse the person handling my car quit, and instead of someone reaching out to me to update me and follow up, I had to reach back out to Cadillac to get this update. I seriously believe if I never called my car would still be there. After THREE weeks I finally get my car back and the check engine light comes back on, there’s loose bolts and a loose cable, and there’s just free parts under the hood. Three weeks of waiting for my car and I receive it in this condition. I’m not sure if you guys believe your costumers have unlimited free time and ride share funds, but we don’t. I initially came here because it was the closest location, but best believe I will never be coming back to this Cadillac location unless I HAVE to. More

Thorough, competent, friendly. They did everything that was needed quickly as bd completely. I'm very satisfied. They did everything that was needed quickly as bd completely. I'm very satisfied. More

Professional, friendly staff. Quality workmanship. Easy to make appointments. Clean and comfortable waiting area. Easy to get there. Quality workmanship. Easy to make appointments. Clean and comfortable waiting area. Easy to get there. More

He was very knowledgeable, very courtesy. Took time out for me.Talk to me, make me feel comfortable.I enjoyed the service in his time Took time out for me.Talk to me, make me feel comfortable.I enjoyed the service in his time More

Service advisors did not keep me updated or call often. My car was in for repairs for five Months. Did not have a loner for most of the time, that was s caddy. Not happy with dealership. My car was in for repairs for five Months. Did not have a loner for most of the time, that was s caddy. Not happy with dealership. More

I have been taking my car here since it opened here on Skokie blvd. prior I was taking it to the one in McCormick. So I have been a customer for quite some time. I have always had a positive experience an Skokie blvd. prior I was taking it to the one in McCormick. So I have been a customer for quite some time. I have always had a positive experience and everyone has always been friendly and helpful. Unfortunately this last time, it was not the case. The woman that helped me seemed to be in a bad mood since there was very little interaction when coming in for services. When the time for all the suggestions came in she was a bit rude about the conversaetion and my questions. Leading to her saying that their part is done and the rest is on me if I chose not to proceed with all the suggestions. It was quite a bit of information and money so I needed a further explanation and discussion but realized I would not receive that from her, so I declined the recommendations. This interaction left me uneasy so I choose to not to have any other services done and I will be taking a break from getting services done at Ziegler. I have only had services and everything done at the dealer but I am hesitant to continue and for now will go elsewhere for a second opinion since I didn’t receive enough information or clarification on what is needed for my vehicle. Thank you to everyone else that has always been friendly and patient throughout the years. More

DON'T GO HERE FOR SERVICE! ! They had my car for 6 days but claimed to never be able to duplicate the noise coming from my door. The noise was there the 1st time I brought it i ! They had my car for 6 days but claimed to never be able to duplicate the noise coming from my door. The noise was there the 1st time I brought it in, but the tech "couldn't hear it". I made another appointment to bring it back and made sure the Service Advisor and the tech both heard it when I was with them and before leaving the car. Six days later they said the car was ready but still never heard the noise they said. Within 5 min of pulling out of the dealership it was rattling as loud as it ever had. My car say there for 6 days because the service advisor who took my car in apparently no longer works there, so no one bothered to even call to let me know what was going on with my car. On top of the distinct lack of effort they put in, the service staff was extremely rude when I finally called in for an update and when I picked up the car. I drive off from service with the exact same problem I brought it in with, the car is dirtier than when I dropped it off (no courtesy wash this time even) and absolutely no intent of EVER going back here again. For those of you reading this, take my word and go somewhere else.... ANYWHERE else ! More

Asked for an estimate to repair a dent/scratch. They took a picture and said I would have it in a few hours. That was weeks ago. I called last week. Was told they would get back to me. Again nothin They took a picture and said I would have it in a few hours. That was weeks ago. I called last week. Was told they would get back to me. Again nothing. Useless. More

I had the worse experience from the beginning of the purchasing of the vehicle up until the final service of the car. purchasing of the vehicle up until the final service of the car. More