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York Chrysler Dodge Jeep Ram of Plainfield - Service Center

Plainfield, IN

4.2
1,488 Reviews

1,488 Reviews of York Chrysler Dodge Jeep Ram of Plainfield - Service Center

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September 21, 2024

Customer care is a low priority. Honesty and integrity are for other dealerships. Beware of service department. More

by 3571dat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Squadrito
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Frick General Manager jfrick@yorkautomotive.com

September 16, 2024

This is the 2nd time my fluids aren't checked. I asked the lady that took my payment of my fluids had been checked. She said, "oh yeah, everything is good." One week later and my truck is over hea More

by catgarcia317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know. You can find it in your system I'm sure
Sep 19, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Josh Frick General Manager jfrick@yorkautomotive.com

September 13, 2024

Matt created my appointment. Brooke checked my vehicle in. Service was completed on time. Check out went well. Nice work! More

by FARMALLBN1945
Service Time
Recommend Dealer
Yes
Employees Worked With
Matt O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matt and Brooke, and we look forward to working with you again. Jamie Freeman Service Manager

September 13, 2024

Attention to detail and concern and understanding of customer expectations..Never felt 'rushes' or unappreciated as a customer. Greatly appreciated her concern and expedient nature of her attention More

by MIKE_JACKSON09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you so much for your kind words, Mike, and for taking the time to leave us this wonderful feedback! Jamie Freeman Service Manager

September 11, 2024

Im very happy with the dealership service department and the manner in which they treat me. It keeps me coming back More

by JJN5930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Squadrito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Herington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing York Chrysler Dodge Jeep Ram of Plainfield. We look forward to having you as one of our valued customers for many more years to come! Jamie Freeman Service Manager

September 10, 2024

No communication, no return of calls, lack of giving answers on the status of the repair. More

by Ryansmith4719
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brooke Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Ryan. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Josh Frick General Manager jfrick@yorkautomotive.com

September 08, 2024

It's ok , been waiting for 3 months for someone to contact me about a used dodge charger I was looking to trade my dodge ram 1500 for. 1 owner. 2013. 86,000. Miles. More

by JULIEKEITH73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know any.
Sep 09, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Julie, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jamie Freeman Service Manager

September 07, 2024

Communication was good. Quick service. Very friendly staff. Professional and knowledgeable. Respectful. Made sure I was satisfied. More

by douglane17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Herington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Your feedback and rating mean a lot to us. We're glad Josh was able to help, and we hope to see you again! Jamie Freeman Service Manager

September 01, 2024

Polite, nice people got the job done quickly. Had no issues with any one or thing More

by naveris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Lammer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Frick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Squadrito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Herington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Potter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramses Margary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

August 29, 2024

York has an excellent service department. They always insure the customer is satisfied. Easy appointments, good follow up, work completed on time. More

by Anne’sCar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Squadrito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for your very kind review, Anne! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

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