Wyatt Johnson Toyota

Drove up from North Carolina to help my son stationed at Fort Campbell buy his first vehicle. Before heading that way, I reached out to Kyle Burnham to let him know what we were looking for. From the start Fort Campbell buy his first vehicle. Before heading that way, I reached out to Kyle Burnham to let him know what we were looking for. From the start Kyle gave us his attention and answered all of our questions. His professionalism and honesty impressed me the most. He helped my son find the perfect vehicle for him! This was one of the best buying experiences I have ever had! More

Amanda was absolutely stellar in providing excellent customer service to me today in the service department. She explained everything thoroughly and when it turned out that my issue was something that I customer service to me today in the service department. She explained everything thoroughly and when it turned out that my issue was something that I needed to do by renewing a subscription and was not a mechanical problem, she put me at ease when I was embarrassed by my lack of knowledge. I was certainly blessed by having Amanda wait on me. I have nothing but high praise for her and will continue to take my car to Wyatt Johnson Toyota. More

I recently had the pleasure of working with Harvey Shine during my car-buying journey, and I cannot express enough how impressed I am with his professionalism, expertise, and genuine commitment to customer during my car-buying journey, and I cannot express enough how impressed I am with his professionalism, expertise, and genuine commitment to customer satisfaction. What sets Harvey apart is his transparency and honesty. I highly recommend Harvey to anyone seeking a positive and enjoyable car-buying experience. He exceeded my expectations, and I am grateful for the outstanding service he provided. More

Andrea Ebsen was our sales representative in getting our new Grand Highlander (lease) which she made seam less which provided a great experience 👍, thanks Andrea for your professionalism and friendship we new Grand Highlander (lease) which she made seam less which provided a great experience 👍, thanks Andrea for your professionalism and friendship we look forward to working with you in the future for our next lease…thanks again. More

They did a great job, taking care of us and walking to the process and making as easy as possible. the process and making as easy as possible. More

We had an excellent experience at Wyatt Johnson. Blaise our sales rep. and the management team took care of us and ensured we got the best deal. This was our first experience at Wyatt Johnson Toyo Blaise our sales rep. and the management team took care of us and ensured we got the best deal. This was our first experience at Wyatt Johnson Toyota and will definitely go back. More

After searching all over the internet for a reliable used Toyota RAV4 I found one close to home at Wyatt Johnson. Chase Cooper, the young and brand new salesman I luckily had the pleasure of working with, co Toyota RAV4 I found one close to home at Wyatt Johnson. Chase Cooper, the young and brand new salesman I luckily had the pleasure of working with, completely exceeded my expectations. His energy and enthusiasm were evident the moment I met him and his positive, genuine personality made the entire process a breeze. What impressed me most about Chase was his commitment to providing excellent customer service. He never made me feel rushed or pressured and went above and beyond to make sure I was happy with my choice. More

I had the pleasure of working with Service Advisor Casey Adams, and I can confidently say that Casey's assistance was instrumental in resolving issues with my 2024 Toyota Tundra Platinum. As a brand new mod Adams, and I can confidently say that Casey's assistance was instrumental in resolving issues with my 2024 Toyota Tundra Platinum. As a brand new model, my Tundra presented some unexpected challenges, and without the expertise and dedication of Casey, the experience could have been considerably more stressful. Casey Adams demonstrated an unparalleled level of professionalism and proficiency in addressing the concerns I had with my vehicle. From the moment I explained the issues, Casey's approach was not only attentive but also reassuring. It's evident that Casey possesses a deep understanding of automotive intricacies, particularly when dealing with the latest models. What truly stood out in Casey's service was the ability to communicate complex technical details in an accessible manner. Casey took the time to thoroughly explain the nature of the issues, potential solutions, and the steps involved in the resolution process. This transparency instilled a sense of trust and confidence, making the entire experience remarkably positive. In the realm of new car ownership, uncertainties and concerns are almost inevitable. However, with Casey Adams on the team, I felt supported and informed every step of the way. Casey's commitment to customer satisfaction went above and beyond my expectations. In conclusion, I wholeheartedly endorse Casey Adams for anyone seeking a Service Advisor who combines technical proficiency with exceptional customer service. Casey's dedication transformed what could have been a daunting experience into a positive and reassuring journey. Without a doubt, a five-star commendation is well-deserved for the outstanding service provided. - Chase D. More

Mark was fantastic in helping us find a Toyota rav4 to fit our growing family! I had so much anxiety bringing our 7 week old with us during the car buying process but Mark made it quick and painless! We w fit our growing family! I had so much anxiety bringing our 7 week old with us during the car buying process but Mark made it quick and painless! We will definitely be back! More

I purchased my Camry new from this dealership this summer (2023). That was an average experience with nothing exceptional either way. My review isn’t about that but about their service department… I ran over (2023). That was an average experience with nothing exceptional either way. My review isn’t about that but about their service department… I ran over a tiny piece of metal less than an inch square, it pierced through my tire and caused a very slow leak. I brought my car where I purchased it. Mistake. I took the tire off and put the spare on myself, when I dropped my car off the tire was in the trunk. I told them if it could be patched I wanted it patched (the car and tires had 4,100 miles). I was sent an estimate for a whole new tire $360, a shop fee ~$50, and taxes of $81. Almost $500 for a new tire. I texted my service advisor, Paul, asking if the tire could not be patched. I then called and spoke to Paul who told me he was, “just about to call me”. He said the tire could not be patched, he never mentioned that perhaps it was the dealership’s policy to not patch tires, just that it couldn’t be patched. He then went on saying he didn’t know how I did things but if it were him he would get two new tires so the wear on one wouldn’t affect the drive or alignment on the other three. I explained that one new tire wouldn’t affect anything as all of them were basically brand new with only 4,100 miles on them. He didn’t sound excited with my answer, then said they didn’t have that exact tire in stock so they’d have to order it and replace it the next day. After thinking about this I called back to say I’d be coming by to see the tire myself so I could make an informed decision about how I wanted to proceed, I expected to see the tire off the rim so I could look at the interior puncture. My tire was still in the trunk, still on the rim, the metal piece was still in the tire, and there weren’t any new hand or finger marks on the rim which had some road grime making my hand marks very visible. I asked what made them determine the tire was not patchable. I was told the inspection revealed the tire was not patchable. I asked what inspection? I pointed out the tire wasn’t moved, wasn’t touched, and clearly wasn’t looked at. I then took out the metal piece by hand, revealing the actual puncture area to be less than the size of a pen tip, and asked why such a small puncture wasn’t patchable, that I’ve had tires patched with punctures 1/4” square successfully and safely. I also asked why the metal wasn’t removed for inspection. I was told the inspectors must have put the metal piece back in after looking at it. I tried and could not put the metal back in, it was obviously never removed. At this point I could clearly see I was being lied to and given the run around so I told them I would be taking the tire somewhere else for a second opinion. They were shocked I wasn't leaving the car there, they genuinely expected me to take the tire but leave my car. I was then told they would have to take the new tire off my ticket but I’d have to pay for the tire inspection. I asked what I was paying for since the tire wasn’t moved or even touched. I was told they dunk the tire in water to find the leak. First, I said, you can see where the leak is there was a piece of metal sticking out of the tire. Then I pointed out that the tire was never wet, my trunk is dry, and the tire is still just as dirty as it was when I dropped it off. I was then told they sprayed soapy water on it to find the leak. By this point I was beyond appalled. I could not believe that a large dealership would this blatantly lie, take advantage, and try to scam me out of not only $500 for one tire, but $1000 for two tires, and was now attempting to charge me for services never rendered. I started pointing out all of these things in front of everybody when I was quietly ushered out, handed my keys, and thanked for coming in. I took my car to a very reputable tire shop and paid $35 to have my tire fixed. If I didn’t know better Paul at Wyatt Johnson Toyota would have taken me for $1000 over a $35 fix. Shameful. More