Wyatt Johnson Subaru

Terrible customer service and business practice overall. If I could give less than one star, I would. I have never felt more unwelcome or disrespected as a customer than I did at Wyatt Johnson Hyundai / Suba If I could give less than one star, I would. I have never felt more unwelcome or disrespected as a customer than I did at Wyatt Johnson Hyundai / Subaru. After attempting to be a REPEAT customer and buy my second Subaru WRX STI from Wyatt Johnson Subaru, their sales manager Brian Burkeen suggested that I take my business elsewhere because a price couldn't be negotiated between a salesman and I. This was after I refused their initial offer of almost 6k over MSRP for a vehicle with no extra features to warrant the mark up. Maybe it's just my time in the military that has contributed to my negotiation skills and belief in fairness between all parties, but there are two things that I won't allow to happen. The first, is be taken advantage of. The second, is let my service to my country be formed in a negative light. Brian Burkeen did both of these things with the comments that he made to me before telling me to take my business to another dealership (which I had already done). Unfortunately, this does not even begin to scratch the service of my problems with Wyatt Johnson Subaru / Hyundai, however, I simply do not have the time to go into detail about all of them. I ended up buying the same vehicle with additional features (for significantly less money) and having it shipped from a Subaru dealership 2 states away rather than do business with Wyatt Johnson Subaru. I will NEVER set foot on their lot again and I warn each and every new Soldier that comes to my unit to not do business with them because of their complete lack of respect. I don't expect special treatment as a service member, but I do expect to be treated as a human being and a valued customer without having my military service thrown back in my face. Not only was I shown zero respect or value as a customer, but I was repeatedly lied to by multiple people at Wyatt Johnson Subaru. Turns out that when you show them hard facts about sales and numbers, they don't like it very much. But not even that will stop them from continuing to lie to their customers. I can only imagine how many other people they have attempted to taken advantage of. It seems to me as though the management at this dealership has a lot to learn in terms of customer service and taking a moment to think before they speak. Sincerely, SGT Owen, Addison United States Army More

Great sales team, awful service dept I will never take my car back to be serviced there, ever again. First off they charge over $100 just for an oil change and tire rotation. Which is red I will never take my car back to be serviced there, ever again. First off they charge over $100 just for an oil change and tire rotation. Which is rediculous. I've waited on multiple occasions, over two hours for an oil change, when I had an appointment. The two times I've taken my vehicle in for an oil change, my oil light came on before my car was due to go back in!!! I went to a great Subaru dealership out of state in WA. They only charged $58 for an oil change and tire rotation. They even washed and vacuumed my car for free. I was offered a loaner car right off the bat, so I could run errands or do whatever, if I didn't want to sit in their waiting room. Wyatt Johnson has never offered me a xxxx thing! I now take my car to the Ford dealer, where we bought our second vehicle. They charge $40 for an oil change, tire rotation and vehicle inspection. They are over the top nice, fair prices, and get me in and out in less than an hour. More

Outstanding This was one of my best new car purchases, Deryk Sumner really got me relaxed in buying a 2015 subura crosstrek. I couldnt be more happier about my pr This was one of my best new car purchases, Deryk Sumner really got me relaxed in buying a 2015 subura crosstrek. I couldnt be more happier about my pruchese. Great customer service, kindness, respectfulness and understanding. When the deal seemed way out of reach did whatever he could to get me the best deal. More

Typical sales games Friendly folks with a clean well laid out lot. Only problem is they add on this little "Dealer Mark Up" sticker that adds $2k or so to every car ABOVE Friendly folks with a clean well laid out lot. Only problem is they add on this little "Dealer Mark Up" sticker that adds $2k or so to every car ABOVE MSRP. Salesman told me it is there so they can work with people that are upside down on their trade.. Huh? It is a little insulting that they do this and it destroys their credibility. Undercoating, nitrogen filled tires, fabric protection, etc... Srsly it is that bad. Sell a product without the gimmicky add-ons and stop playing games. I am glad there are other options. The Nashville dealer simply sells Subies without the games. More

Would not go back sales man was rude. He had an attitude the whole time. Would not recommend this place to anyone. I hope his boss knows he is taking on the side to hold vehicles for friends. the whole time. Would not recommend this place to anyone. I hope his boss knows he is taking on the side to hold vehicles for friends. More

Just purchased my second Subaru from Marc Joseph at Wyatt Just purchased my second Subaru from Marc Joseph at Wyatt Johnson Subaru. From start to finish he is awesome to deal with. Marc never tries to se Just purchased my second Subaru from Marc Joseph at Wyatt Johnson Subaru. From start to finish he is awesome to deal with. Marc never tries to sell me something I didn't ask for. He listened to what I wanted and found it for me. If you want a low pressure honest polite salesman go see Marc Joseph. More