Wyatt Johnson Ford Nashville

Crown Ford Hated it Worst customer service I have ever Crown Ford Hated it Worst customer service I have ever had! They ask you to drop your car off at 7am for what should be a same day service and tell me Crown Ford Hated it Worst customer service I have ever had! They ask you to drop your car off at 7am for what should be a same day service and tell me that they will run a diagnostic test in the morning and they would give me a call. 7 hours later I call them to see what was going on with the car. Service advisor was very rude and tells me It wasn't the only car there and he didn't know if It would even get looked at before closing and was very put out by my even asking about my car. Did I mention I arrived before they even opened and was the 3rd car there ? I can see having a multiple day service if I was having major engine repairs or transmission repairs. All I have wrong is a brake switch. My thought are why would I have to have it there by 7am if and be the 3rd car if they didn't have time to fix it. If you were overbooked why not say sorry we are booked today ?SO ,I decided to call and speak to the service manager and explained the poor customer service and the misrepresentation of the time frame. I also explained I have a Toyota and Chrysler and never have I seen it take multiple days for a simple diagnostic test. Like I said if you are over booked why schedule the appointment?The service manager made no apologies for the rudeness and told me no we have not looked at your car or cars bought in today because we are still working on cars bought in earlier this week . Never did anything to resolve the issue so I said I am on my way to just pick up the car. I went to get the car and I was just handed the keys with no apologies or anything. I spoke with the other Ford Dealerships in the area who now will have my business and will work on my car at my appointment time. The funny thing is I have read multiple poor customer service reviews since leaving my appointment that reflects the type of service I received but when you Go on Crown Ford's website this is their mission statement: ure, every new car Dealership has a Service Department..... but what makes Crown Ford's Service Department so special???..... Well - how about the fact that Crown Ford is a multi-recipient of the President's Award - given ONLY to those Ford Dealerships that excell in customer service. and satisfaction. Headed by Chuck Nichols, our Service Manager, who's been at Crown Ford for over 30 years, we have the industry's BEST Factory Trained Technicians - along with the highest quality equipment to service your vehicle. Don't trust the outrageously complex nature of your vehicle's mechanics to a local garage shop, or one of those "lube guys" when experts at Crown Ford are available with the technical knowledge and highest quality equipment to service your vehicle. Crown Ford's Service Department is focused on one thing.... YOUR COMPLETE SATISFACTION. You'll See! What a Joke !!! I don't even give them one star!!!!!! More

Crown Ford. What a pleasure. Recently my car failed to start so I jumped it myself. I took it into Crown Ford to have them look at it the next day, assuming it was the battery. I had just purchased a new start so I jumped it myself. I took it into Crown Ford to have them look at it the next day, assuming it was the battery. I had just purchased a new battery from them 1.5 years ago so it was still under warranty. They tested it while I waited and told me that my alternator was going bad. The cost to fix it was $640. I paid a deposit for the part and made an appointment for 2 days later to have the job done. In the meantime I decided to go to Advanced Auto, where they will test your battery and alternator for free. The test showed that my alternator was fine. I called Crown Ford to tell them this and to cancel my appointment, asking for my refund back. They didn't really seem surprised and told me I could come in to get a refund check. I told them I would drive over again first thing in the morning. I didn't make it in until the afternoon and the check was not ready. They told me I could wait. 90 minutes later someone came to tell me that I should just come back again the next day, as the check wouldn't be ready. I finally got my refund the next day (after a total of 4 trips to Crown Ford and about 7 wasted hours of my life that I'll never get back). I'd rather drive all the way to Franklin to a dealership rather than deal with their xxxx ever again. Where I come from, that is not how you treat your customers. This isn't my first poor experience with Crown Ford, but it was the one that finally got me to write a review. More

Worked most of the deal over the phone, so other than picking color most hard work was already done. Once at the dealer the experience was excellent, got in and out of dealership in a little over an hou picking color most hard work was already done. Once at the dealer the experience was excellent, got in and out of dealership in a little over an hour. Glad time was used efficiently. Love the new car, and would encourage checking out Crown. More

THEY ONLY HAVE ONE GUY EMPLOYED THAT WORKS ON ENGINES. I took my car here because I thought it would be in good hands compared to some of the random shops around town. I turned my car in Monday morning, it took my car here because I thought it would be in good hands compared to some of the random shops around town. I turned my car in Monday morning, it is now Thursday and they haven't even ran a diagnostic on my car. The service attendant was less than friendly and he made it clear that they didn't need my money. So I will be going to pick up my car tomorrow to take it to someone who is a lot more customer oriented. More

I purchased my first ford truck from these guys and have never been more pleased with the product, place or people. First of all, the truck is awesome, i've always owned either GM or Dodge trucks, but I'm never been more pleased with the product, place or people. First of all, the truck is awesome, i've always owned either GM or Dodge trucks, but I'm a Ford man now. The dealership, even though they were going through a remodel and construction chaos was everywhere, I was made to feel very comfortable and accommodated. The people are this businesses best asset. I worked with Marcus Folks and Lee Geringer who both went above and beyond to help me trade, buy and finance my truck. Hat's off to Crown Ford! More

I started shopping for a used Mustang about a week ago. I had found a few that fit my wants online and I planned to check them all out to see which deal worked out the best for me. I informed Marcus of my pl had found a few that fit my wants online and I planned to check them all out to see which deal worked out the best for me. I informed Marcus of my plan from the very beginning of the visit on Sunday. When he first opened the car for me to get in for the test drive the car had an awful odor, there were stains on the seats and dash and trash on the floor, like it had never been detailed!!! Not to mention it had hail damage over the entire body of the car. It was obvious they don't take much pride in their used inventory. So today is Tuesday, March 6 and i informed Mr. Folks that i was not able to come into their dealership and i was still shopping around. He insisted on continuing to text my cell phone after i politely asked him to stop because i have the freedom to shop as i had already told him previously. After this he insulted me and told me to enjoy my hoopty and he hopes i don't get a better deal anywhere else!!! REALLY???!!!!! i was shocked and disgusted by this so called "professional" behavior. Think you need to find a new internet manager CROWN! AND I WILL FIND A BETTER DEAL THANKS TO YOUR IGNORANCE!!! Why in the world would i spend my hard earned money on damaged goods when i can find one in perfect (CLEAN)condition-as i did yesterday and its cheaper!Next contact is the Better Business Bureau! NO customer should EVER BE TREATED THIS WAY!!!!! More

i came to crown because i was in an accident. i bought a preowned fusion- best price i found online. i worked with a man named marcus and a gril named kelley on the internet both treated me really good. whe preowned fusion- best price i found online. i worked with a man named marcus and a gril named kelley on the internet both treated me really good. when i'm ready to buy a car again, i'll deal with marcus again. just hope its not cause of a wreck! More

I was intersted in a new Edge, and made my way down to Crown Ford. My salesman was Dallas Blackman- and he was truly the best!! I got the Edge I wanted, at a great price- and will be excited to sit and vi Crown Ford. My salesman was Dallas Blackman- and he was truly the best!! I got the Edge I wanted, at a great price- and will be excited to sit and visit with Dallas when I bring my new Edge in for my first free Oil Change!! I will definitely be a Crown Customer For Life! More

The only reason to leave a review is to say you Hate the place... or LOVE the place. Put me in the latter category - CROWN FORD IS THE ABSOLUTE BEST place to purchase and have a car serviced!! These guys ne place... or LOVE the place. Put me in the latter category - CROWN FORD IS THE ABSOLUTE BEST place to purchase and have a car serviced!! These guys never cease to amaze me... they have gone out of their way to satisfy all aspects of my business. I'm a business owner and Bobby Ross in the fleet department is just the best. AND... after the sale, Randy and the guys in the Service Department go out of their way to get me back on the road. My time and my trucks are my livelihood and they make sure to take care of me. They even talked me into donating blood for their blood drive.......... am I a satisfied customer or what?! More

i HAD MY COR TO FIXED AT 10.30 AM. i CALL THEM BACK 2.00 PM AND ASK ABOUT MY CAR.jiM TOLD ME HIS GUYS JUST CAME FROM BREAK AND THEY WILL LOOK AT IT AS SOON AS POSIBLE.4.55 JIM COSTE SERVISE ADVISOR(WHAT A G PM AND ASK ABOUT MY CAR.jiM TOLD ME HIS GUYS JUST CAME FROM BREAK AND THEY WILL LOOK AT IT AS SOON AS POSIBLE.4.55 JIM COSTE SERVISE ADVISOR(WHAT A GREAT TITLE) CALLED AND HE SAID "SOR MY GUYS DID LOOK BUT THEY THINK MAYBE SOMETHING ABOUT AIR FILTER OR MAYBE NO NO SENSOR OK,THEY DRIVE YOUR CAR BUT TOMMOROW WE WILL ABLE TO TELL YOU WHAT IS WRONG.NOW THEY NEED TO GO TIME IS OVER.wHAT IS THAT YOU CALL THE CUSTOMER 5 MINUTES BEFORE SERVICE IS OVER AND TELL THEM NOTHING.cALLED MANAGER NAMED JACK NICKOL HE WAS LITTLE BETTER THEN HIM AS TALKING .HE SAID THEY HAVE HAD NOT ENOUGF SERVICE MEN TO LOOK MY CAR .FIRST THINK IN THE MORNING HE WILL CHECK IT OUT .AND HE MENTION THAT JIM SUPPOSED TO CALLED ME EARLIER .I AM NOT HAPPY WITH THIS TIME PLAYING TACTICS AT ALL. i DO NOT RECOMMEND TO NO ONE TO THIS DEALER . More