Wright Hyundai

I had leased three cars from this dealer and I ended buying my last car. 2019 Sonata, Which I am buying now. Now I will say I really liked this dealer ship. Finance people were always great and so were buying my last car. 2019 Sonata, Which I am buying now. Now I will say I really liked this dealer ship. Finance people were always great and so were the sales people. And Corey in service is excellent. Until recently when I brought my car in to get a repair with the collision dept is where it all started. About a week ago. The people were nice, I went to pick up my car it snowed the day before, so I brushed off my car and to my surprise the paint came off! The repair had nothing to with area where the paint came off it is a completely different area. My car is a 2019 with a little over 25k miles. I showed the guy at the counter he came out and took a picture he did say there was paint recall. Take the your car to service. The service dept is just down the street so I go there and ask to speak to the manager whose name is Kevin, he took a picture of the hood which is were the paint started to bubble, my vin number and mileage. And said he would need to send the info and file a claim wasnt sure if they were accepting them and he would get back to me. And that I may have to go to another Hyundai which didnt make sense to me because I purchased the car from that dealer. I gave him my phone number didnt hear from Kevin. I left a few messages no return call. In the mean time I called Hyundai customer service number filed my own claim. They did call me back and advised that they would email Hyundai to escate the claim. Because they needed the pictures that were take in the mean time nothing from Kevin no return call. I did leave Kevin a message with my claim number asking him to send the picures. A day or so later I was able to reach Kevin the manager for the service dept and advised him that they just needed the pictures that he had taken along with the mileage, vin etc. Because I had a claim number which I did give him. In the meantime, the rep called me from Hydaui customer service advising they heard back from the Wexford office by email advising they dont do paint claims! When I just spoke to the manager Kevin advising he would send them the info to complete the claim the same day. In essence there were two different responses from the same office. So, I tried again and I called sales and explained everything that happened with the email response and Kevin the guy transfers me back to Kevin's voicemail for what! I was looking for clairity on the process because at this point no one was helpng me!!. It was nothing but the run around which completely shocked me. No one wanted to take the time to help me or give me any sound direction. Especially after three leases and then buying my car from there. I had to go to another dealer who was kind enough to process my claim. It really saddens me that there was absolutly no customer loyalty with that dealer ship at all. Apparently no one knew what was going and it was all at expense of my time. It just sad. So needless to say I would not recommend this dealer to anyone. More

Service department No one answers the phone ever. I went into the service department to schedule an appt because if no one answering the phone. I don’t appreciate the way I was treated. I didn’t ge I went into the service department to schedule an appt because if no one answering the phone. I don’t appreciate the way I was treated. I didn’t get the man’s name. He was tall with dark hair. He told me it would be a month out for an appt. I asked him why it takes so long to get an appt. He said that all Hyundai dealers are like this. I told him that I love my car but I’ll never buy another Hyundai because of this. I scheduled an appt for the beginning of January and told him that by then I will have probably have gone somewhere else except for the recall. He could have cared less. I wouldn’t be buying another Hyundai. More

My 4-month-old 2023 Hyundai Kona N Line, at 1700 mi. , had an oil gasket leak and told it was a MONTH before they could even get my car in. Wright Hyundai Service Department's treatment was infuriating a , had an oil gasket leak and told it was a MONTH before they could even get my car in. Wright Hyundai Service Department's treatment was infuriating and beyond frustrating. Day of appointment told that they probably wouldn't even GET to my car that day and they didn't. It was an extra day and returned to me and problem was worse. Fixed it finally on the 3rd day, missed my appointments. My solution, got rid of a new car and never do business with them again. More

Made an appointment for oil change and 2 recalls. Told it would take 1.5 hours. After 1 hour, car was still sitting outside. It's now been 1.5 hours. Don't know how long this will take. Told it would take 1.5 hours. After 1 hour, car was still sitting outside. It's now been 1.5 hours. Don't know how long this will take. More

Sales and Service are horrible. Sales offered 3000.00 less than other Hyundai dealerships. Service is scheduling 4-6 weeks out. Quik Service is usually 2-3 hrs .Not very Quick! Sales offered 3000.00 less than other Hyundai dealerships. Service is scheduling 4-6 weeks out. Quik Service is usually 2-3 hrs .Not very Quick! More

I was trying to buy a new car I was told several times it was available so I decided to do the finance part online the next morning I get a txt saying it’s not available then two minutes later it was availab was available so I decided to do the finance part online the next morning I get a txt saying it’s not available then two minutes later it was available then 20-30 minutes later it wasn’t I tried to ask if they actually ran my credit with no answer so I emailed someone I know there just to get a bunch of excuses that they don’t control there website that Hyundai corporate has there had in it there site is finicky just excuses and the best part the car is still listed for sale sorry for the run on sentence. More

Check engine light on since Hyundai replaced the engine. Can't get the car inspected. Can't get the car inspected. More

Wright Hyundai does not care about customer service. Last year I had to make an appointment to get my 7000 mile oil change. Took me a month and half to get in. Now they won't even schedule an appoint Last year I had to make an appointment to get my 7000 mile oil change. Took me a month and half to get in. Now they won't even schedule an appointment. And person on the phone argued with me that that it has always been first come first serve. I have to now come and wait. So my time isn't valuable as a healthcare provider and depending on the day was told I could wait 3 to 5 hours to get it changed. That is just ridiculous. I will never use them for service again or purchase another car with them. More