World Toyota

This was my first time at this location and my experience with Philip Vo was great. He provided great customer service and was thorough and very helpful. The reason for 4 stars overall, instead of 5 was not with Philip Vo was great. He provided great customer service and was thorough and very helpful. The reason for 4 stars overall, instead of 5 was not because of Philip. It was because it took a long time for them to service my car. My car was there for 5 hours. I didn't have an appt, so maybe that's why. Because I knew I didn't have an appt and I saw that it was very busy, I was very patient and understanding. However, I overheard others in the waiting room saying they took a long time. Also, after leaving, I had to go back because they didn't reset the "Maintenance Required" alert on the dashboard, nor did they give me a new sticker with my next service appt date. However, when I came back they took care of it right away. More

Called to make an appt at 9:30 AM for an engine light notification that covered my MPH on my dash. Schedulers mention I’m due for my 65,000 mi check. I agree to *add* this to my appt. I come on time, sit notification that covered my MPH on my dash. Schedulers mention I’m due for my 65,000 mi check. I agree to *add* this to my appt. I come on time, sit for 2 hours, get checked out, and the rep takes me to my car. She turns it on in front of me, with the same notification I originally created the appt for. Turns out they only did the 65,000 maintenance check - a tire rotation and filter change. Even if they forgot to do what I *literally made the appt for*, how could this 65,000 mi check have been thorough and not caught my engine issue? I’m taken back inside where I’m told it’ll be another 3 hours and she’ll try to get me a discount for my troubles. Long story long, I get a $15 ‘discount’ on a $750 bill. Diabolical first of all to charge almost $800 for a $75 coolant hose. I get charging for labor but something tells me the expert mechanic doesn’t get paid $300/hour. (Ended up taking 2 hours to replace) If anyone has happened to read this far, thanks for entertaining my complaints. I will, respectfully, never be back. More

I was able to get an appointment same week for maintenance service. Philip was nice and helpful and for all the things they checked and worked on I feel like it was done pretty fast. maintenance service. Philip was nice and helpful and for all the things they checked and worked on I feel like it was done pretty fast. More

Excellent customer service friendly staff Kory outstanding customer service truly appreciate your kindness thanks Anita outstanding customer service truly appreciate your kindness thanks Anita More

Brought in car for somewhere water leaking in and mold popping up. Even though rack rails are in recall they didn’t replace them and just said they couldn’t find the leak. The guy was nice though 🤷‍♂️ popping up. Even though rack rails are in recall they didn’t replace them and just said they couldn’t find the leak. The guy was nice though 🤷‍♂️ More

Facility is nice but service is very slow. Had an appointment to have a tire fixed and it took almost 4 hours. Had an appointment to have a tire fixed and it took almost 4 hours. More

Glynn Knox always takes the best care of my family! We appreciate him greatly. Thanks. We appreciate him greatly. Thanks. More

World Toyota always sends me digital coupons for reasonable price oil change. You can't beat the price and they check the vehicle out for issues and give the option to have the service completed alo reasonable price oil change. You can't beat the price and they check the vehicle out for issues and give the option to have the service completed along with urgency of the issue. More

Went in for an oil change and 4. 5hours later finally got done and they tried to add on at least 10 things that were not needed. I will not be returning to this dealership again. 5hours later finally got done and they tried to add on at least 10 things that were not needed. I will not be returning to this dealership again. More

The service agent was incredible. We had an accident with two flat tires and side panel damage but needed the car the next day. He was able to get the car driveable by the end of the We had an accident with two flat tires and side panel damage but needed the car the next day. He was able to get the car driveable by the end of the day of the accident. More