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World Toyota

Atlanta, GA

4.3
2,361 Reviews

5800 Peachtree Industrial Blvd

Atlanta, GA

30341

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Showing 2,361 reviews

July 08, 2026

I always feel taken advantage of . $ 850.00 labor is ridiculous and shameful. I used this company because I have a Toyota But I am going to consider other alternatives . I walked More

by 215memk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Medina
Jul 10, 2026 -

World Toyota responded

Please post a response thanking the customer for their feedback and acknowledging their concern regarding the labor charges. Emphasize that we strive to provide transparent estimates and quality repairs, and that we regret they left feeling dissatisfied. Invite them to contact me directly so we can review the repair order and discuss their concerns in more detail. Kristen King Service Manager - World Toyota kking1@group1auto.com

July 07, 2026

Three hours for a battery change I think it's unacceptable Customer service very good More

by willy82572
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Jul 08, 2026 -

World Toyota responded

Thank you for taking the time to share your feedback. We sincerely apologize for the extended wait you experienced during your recent battery replacement visit. We understand that spending three hours for what should have been a straightforward service is frustrating, and we appreciate you bringing this to our attention. While we're pleased to hear that our team provided good customer service, we recognize that timely service is just as important. Your experience did not meet the level of efficiency we strive to provide, and for that, we are sorry. We value your business and your feedback, as it helps us identify opportunities to improve. We will review your visit internally to better understand what contributed to the delay and how we can prevent similar situations in the future. Thank you again for sharing your experience. We hope to have the opportunity to regain your confidence and provide you with a more positive experience on your next visit to World Toyota. Kristen King Service Manager - World Toyota kking1@group1auto.com

July 07, 2026

I always bring my vehicle for service here at world Toyota and Eric is best More

by Yetnayet Demissie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 08, 2026 -

World Toyota responded

Hi Yetnayet, thank you for your kind review; we are happy to pass along your comments to Eric here at World Toyota! If you have any further questions, please don't hesitate to reach out!

July 07, 2026

Easy to schedule. Staff is always friendly and professional. Given no one wants to go to the dealer, I think this is a relatively easy painless experience. I’ve on More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
Jul 08, 2026 -

World Toyota responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 06, 2026

Reputable dealership and proved trustworthy, bought two vehicles and will purchase and third soon , they stand behind their brand and company World Toyota Excellent job More

by tech.pro6461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 08, 2026 -

World Toyota responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 01, 2026

Amazing dealership! My last two visits however, have been discouraging. I seem to be more of a bother there than a customer paying for service. There is one issue with More

by Mike
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Don't recall
Jul 06, 2026 -

World Toyota responded

Hi Mike, Thank you for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet your expectations. We understand how frustrating it can be when things don't go as anticipated, and we appreciate the opportunity to learn more about what happened. At World Toyota, we strive to provide every customer with exceptional service and transparent communication, so we're disappointed to hear that we fell short in your case. We'd like the opportunity to discuss your concerns personally and work toward a resolution. Please contact me directly at your convenience so we can better understand your experience and address any outstanding issues. KKING1@GROUP1AUTO.COM Thank you again for bringing this to our attention. We value your business and hope to have the chance to restore your confidence in our team. Sincerely, Kristen King Service Manager - World Toyota KKING1@GROUP1AUTO.COM

June 29, 2026

Not really very informative, they try to hide the most they can! Poor service quality, they don’t provide a good way to communicate or explain your needs. More

by Alyer Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Jul 02, 2026 -

World Toyota responded

Thank you for your feedback, Alyer. We're sorry to hear about your experience. Clear communication is important to us, and we regret that we fell short. Please reach out to me at kking1@group1auto.com so we can learn more about what took place at your visit and address your concerns. Look forward to hearing from you. Kristen King Service Manager - World Toyota

June 26, 2026

First time customer as a recent newcomer to Atlanta. It was easy to schedule my service appointment online and to address additional concerns before my visit. The technician kept me updated via text More

by gmacaluso60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Vo
Jun 28, 2026 -

World Toyota responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 24, 2026

Glenn is amazing, he answered the phone and the moment I drove up, he took care of everything. I thought there was something major wrong with my car however it was just the tires. They took care of my vehi More

by tnhrichards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen
Jun 26, 2026 -

World Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

June 23, 2026

Great customer service, was treated really nicely and respecfully . Cant wait to go back soon! More

by 1gutyfer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jun 26, 2026 -

World Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.