World Toyota

I like to share my experience, I booked my appointment at I like to share my experience, I booked my appointment at 11.00 on Saturday for an oil change/tire rotation but since I had some other appointment, I like to share my experience, I booked my appointment at 11.00 on Saturday for an oil change/tire rotation but since I had some other appointment, I ended up taking my car at 7.30 itself. Toyota service employee Marsha happily accepted my "time change without prior notice", although it was a busy morning. She had lot of patience in asking me the services required, type of oil etc. and asked me to wait in a comfortable waiting hall. I was spending my time in watching TV News. For my surprise the work was completed with less waiting time. She was there and explained to me the services performed and the charges to be paid. That was great, I am quite happy with the excellent service and very thankful to World Toyota. More

I had a great visit. They took my car right at the scheduled time and worked it through in a very timely matter. I was especially impressed with Dumas who remebered me from previous visits and even as scheduled time and worked it through in a very timely matter. I was especially impressed with Dumas who remebered me from previous visits and even asked me how my baby was doing. Now that is customer service!! More

I had some service done to my car a week ago at World Toyota and I could not have gotten a better person to help me than Mr. Bearden. He was very attentive to my needs, the service that I received was ex Toyota and I could not have gotten a better person to help me than Mr. Bearden. He was very attentive to my needs, the service that I received was excellent and I will return in the future for the maintence on my car.From a happy and pleased customer. Sandra Thomas More

My wife has been a HUGE fan of this dealership for years. I drive a Ford F150 and have always let Ford work on my trucks. Recently she talked me into using world Toyota for an oil change. I was VERY impre I drive a Ford F150 and have always let Ford work on my trucks. Recently she talked me into using world Toyota for an oil change. I was VERY impressed!!! I was in and out within 15 to 20 minutes and that included me taking time to chat with some of the friendly technicians about the football game from the previous weekend. Ford will not be getting my business in the future. I am 31 years old and have driven fords since I was 16, but now honestly I am really considering my next truck to be the Tundra simply due to the extreme differece between the service I receive when I go to the World Toyota service department. I want to say GOOD JOB to Chris Brown and his team and keep up the good work! More

Daniel Joffe was great! I'm pleased that I didn't go back to Roswell Toyota! I was greeted promptly upon arriving for service; my vehicle was ready by the original time promised; my customer service consulta to Roswell Toyota! I was greeted promptly upon arriving for service; my vehicle was ready by the original time promised; my customer service consultant was excellent and I would recommend this dealership to others! Thanks, Steve Vasen More

I am so pleased with World Toyota! New to the area, an unexpected fluid leak prompted me to find someone who could deal with a Prius...and as long as I was there I requested an unscheduled oil/filter chan unexpected fluid leak prompted me to find someone who could deal with a Prius...and as long as I was there I requested an unscheduled oil/filter change. Not a problem. Jerry was friendly, explained my options, and saw that the car was evaluated and serviced promptly. The public areas were clean and neat, the employees friendly, and checkout prompt. I'll definitely be back. More

Brian Murray goes beyond excellence each time we bring the vehicle in for service be it for a simple oil change or 195k service. He truly understands what good customer service is and ensure excellent ser the vehicle in for service be it for a simple oil change or 195k service. He truly understands what good customer service is and ensure excellent service every time. THANKS Brain...you are the benchmark for your company! More

I am brand loyal to Toyota, as I am on 5th one (Celica, Camry, 4-Runner, 4-Runner, 4-Runner). I have been to many of the Toyota shops in Atlanta and I have by far had the best experience(s) at World Toyot Camry, 4-Runner, 4-Runner, 4-Runner). I have been to many of the Toyota shops in Atlanta and I have by far had the best experience(s) at World Toyota on Peachtree Industrial Blvd. The people are very nice at this location. Dumas Andre was extremely helpful in fixing my back hatch. I will continue to get my vehicle serviced at this location and I will definitely purchase my next 4-Runner at World Toyota!! Thank you! Dianne Landry More

Jack, Mike and the finance department were courteous, honest, fair and professional during my car buying process. They negotiated the deal in a fair and professional manner. I would recommend this dealer honest, fair and professional during my car buying process. They negotiated the deal in a fair and professional manner. I would recommend this dealership as a result of the manner in which they treated me through out the buying process. More

Dear Chris: Inasmuch as auto service people might Dear Chris: Inasmuch as auto service people might routinely get slammed with complaints and disparaging feedback, regarding customer service and trea Dear Chris: Inasmuch as auto service people might routinely get slammed with complaints and disparaging feedback, regarding customer service and treatment, I want to take this opportunity to provide you with what I experience with one of your staff -- Mr. Phillip Barrentine. Earlier this week, I brought in my wife's (Patty Joy) car for some assessment and service. From the moment of arrival, and Phillip greeted me and began querying me on the car's situation, I had that comforting sensation of "everything is going to be alright". He was attentive and quite thorough and was considerate, as he shared the findings and helped me to triage the most urgent of the issues. Once ready to leave, I incurred some issues with my GE credit card, which prevented me from taking delivery of the vehicle. Understanding my frustration ... and unspeakable embarrassment ... Phillip sprang into action to make a loaner car available, all the time assuring me that it was no problem and things would be alright. Tail between my legs, I left to retrieve my wife's card card so that I might return and pick up the car. However, we later discovered that, despite her timely payments and paid-off balance, the card company had slashed her limit, without the courtesy of an advance notification. Once again, I was completely humiliated, BUT Phillip remained reassuring, as he continued to service others and help me cope with nearing my rope's end. To top it all off, I dropped my ice tea jar in his office, shattering it, along with my ego, as I left, again, promising to return the next day with my reactivated card, which I did, yesterday. Just so you know, being umemployed since April, I am attempting to launch my own company, and, as we converge on our funding sources, it could not be a worse time; so, my life is rather distressed, right now. But, people like Phillip helps to shoulder what was feeling incessant and paralyzing. Chris, please forgive the protracted diatribe, but I wanted to provide you with a fuller picture of what I faced, this week, and how Phillip went WAYYYYYY above and beyond and never let his own frustration(s) show ... and I just KNOW he had to be feeling some. Your posted commitment to EXCELLENCE clearly is exemplified by Phillip, as I am sure is seen in the behavior of others under your tutelage and managing direction. However, I wanted to write specifically on his behalf and let you know that he Walks The Walks of World Toyota's Excellence Standards, and I look forward to continuing to trust the service of our vehicles to you guys. Having been a managing executive at Home Depot and The Coca-Cola Company, I realize that managers, as well, too often go unthanked; so, thank YOU, too, Chris, from people like Phillip. All The Very Best, Milt Thomas/Patty Joy More