World Toyota

I tried to purchase a Toyota Certified vehicle for my daughter, who just moved to Atlanta, and felt taken advantage of by World Toyota. The price they advertised on their website was $19,400. After sever daughter, who just moved to Atlanta, and felt taken advantage of by World Toyota. The price they advertised on their website was $19,400. After several phone calls and texts, I received a quote from World Toyota that included several hidden fees - "window tint: $495," WORLD TOYOTA CONSUMER CONNECT: "$499," "Doc Fee: $999," and ElecRegFilFee: $198." Their website specifically promised: "Dealer Doc fee of $999.00 is included in advertised sales price." This is NOT TRUE. They added it in the quote. I've never had a dealership add so many hidden expenses. I felt like they were trying to take advantage of an out-of-state dad trying to help his daughter get into a safer car. I've been a lifelong Toyota buyer who has trusted dealerships. No more. More

Rahel A was excellent and very professional. Service was great. And report afterwards was very helpful. Service was great. And report afterwards was very helpful. More

I have brought my Toyota Tacoma to World Toyota for all my oil changes and regular maintenance. They are fast and very efficient. My customer representative Alana is wonderful to work with, and very knowle my oil changes and regular maintenance. They are fast and very efficient. My customer representative Alana is wonderful to work with, and very knowledgeable. I just got a great deal on new tires. More

The service staff are very helpful. Today the staff person was very helpful. However, the dealership fails to help new owners learn how to operate the new technology, especially the m Today the staff person was very helpful. However, the dealership fails to help new owners learn how to operate the new technology, especially the multimedia. More

Our agent had poor communication. We had a scheduled appointment at 9:40. We didn’t receive our car till 3:30 We waited to speak to the manager. He was on the phone for more than 25mi We had a scheduled appointment at 9:40. We didn’t receive our car till 3:30 We waited to speak to the manager. He was on the phone for more than 25minutes and didn’t even acknowledge the fact that we were standing there in front of him. He could’ve easily Acknowledge us by saying I’ll be with you guys in a minute. Our agent had an attitude and used terms like you’re not listening to me. Here’s my Manager speak to him we had a terrible experience More

Friendly employees. They keep you informed about what is being done. Always a good experience. They keep you informed about what is being done. Always a good experience. More

Excelente atención y asesoramiento la asesora es eficiente y proactive quede muy satisfecho muchas gracias eficiente y proactive quede muy satisfecho muchas gracias More

Very slow - over 2 hours to get oil change causing me to miss picking up my dog from daycare. miss picking up my dog from daycare. More

Kory in the service department was very helpful and understanding. Unfortunately, he was the only positive experience I had with this dealership. I had a scheduled appointment for an oil change and a t understanding. Unfortunately, he was the only positive experience I had with this dealership. I had a scheduled appointment for an oil change and a tire patch at 2:30pm. I arrived on time and waited about 20 minutes for someone to be able to assist me. At 2:50 we began discussing the reason for my appointment. My car was promptly taken for service, or so I thought. I was quoted 1.5-2 hours and at the 2 hour mark was informed my car had not even been taken into the bay. At the 4 hour mark, no one could even give me an idea of when my service would begin. At the 4.5 hour mark, I was informed my car had been checked out and my service was underway. I finally left at 7pm. My entire appointment was completed in about 30 minutes, which is fantastic, but waiting 5 hours for this service is absurd. This is ridiculous. More

Cory, my service advisor, provided excellent help. He personal solved two issues concerning the interior of my wife’s Avalon. He personal solved two issues concerning the interior of my wife’s Avalon. More