World Toyota

I have been taking my Toyota Sienna to World Toyota for service for years (10 years) and I have not had one negative experience. I am greeted as soon as I bring my van to the service department and it's a service for years (10 years) and I have not had one negative experience. I am greeted as soon as I bring my van to the service department and it's an absolutely pleasant experience up until the time I drive away. The service I receive is excellent. My service advisor, Map Mouth, is OUTSTANDING!! He's professional, friendly, knowledgeable and most of all, honest about the service my van needs. It's 10 years old and in tip, top shape! Another Toyota dealership is closer to my home; however, I feel it's worth driving the extra miles to get honest and dependable service. I honestly feel that World Toyota's top priority is my complete satisfaction. More

Since I bought my 2005 Toyota Camry at World Toyota, I have taken the car back for service at the recommended mileages. Every time the service has been outstanding and never I have needed to take the car have taken the car back for service at the recommended mileages. Every time the service has been outstanding and never I have needed to take the car "back" because of sloppy work. Daniel Joffe is friendly,knowledgeable,and efficient. An employee of his caliber is a great asset to the company. More

I gave my rating because from start to finish, every single employee I dealt with at World Toyota was professional, knowledgeable, and friendly. Lisa Edwards was very personable and straightforward wit single employee I dealt with at World Toyota was professional, knowledgeable, and friendly. Lisa Edwards was very personable and straightforward with a "no pressure" approach,which I loved. Jack Brennan and World Toyota wrote the book on customer satisfaction. Thank you! More

The service I received was excellent from start to finish...determining the car that best met my needs, test driving multiple vehicles, negotiating the price and financing the vehicle. I talked with finish...determining the car that best met my needs, test driving multiple vehicles, negotiating the price and financing the vehicle. I talked with sales people at a number of dealerships while trying to determine what car to buy. Daniel Diaz at World Toyota was by far the most knowledgable, helpful and patient sales person I dealt with. More

From: Faass, John P Mr CIV USA IMCOM [mailto:john.p.faass@us.army.mil] Sent: Thursday, January 01, 2009 1:15 PM To: Brennan, Jack Cc: Balog, Mike Subject: Service Advisor: 6505 Hee [mailto:john.p.faass@us.army.mil] Sent: Thursday, January 01, 2009 1:15 PM To: Brennan, Jack Cc: Balog, Mike Subject: Service Advisor: 6505 Hee Soo Hong Importance: High On the 29th of December 2008, my wife and I had a great experience in having our daughters (Chuyong Yi) car serviced at your company while on our vacation in your area, and with Mr. Hee Soo Hong's great personality and his knowledge of superior customer service, we are thankful. You have a outstanding employee and we feel that he should be recognized as such. He is deserving of some type of an award for his ability to deal with your customers and I am sure without a doubt he beings in revenue to your operations. I am in the customer service business as the NAF Support Manager working for the U.S. Army and I know great service when I see it. Please relay to Mr. Hong our appreciation. Thanks for the great experience. Sincerely, JOHN P. FAASS, SR. NAF Support Manager Fort Buchanan, Puerto Rico Office: 787-707-2976 DSN: 740-2976 Fax: 787-707-3431 Cell: 787-407-8494 "Soldiers and Families First……Quality Programs and Services Always" "We Serve Families……Because Our Soldiers Protect Our Freedom" "Behold, how good and how pleasant it is for brethren to dwell together in unity" More

I would like to thank you all for such a wonderful car buying experience. This is my very first Toyota ever, and I am already hooked. I felt well taken care of and on cruise control during the process. buying experience. This is my very first Toyota ever, and I am already hooked. I felt well taken care of and on cruise control during the process. Noooo stress, noooo buyers remorse and there is nooooo way I would ever buy from another dealership. I have been telling all my friends and family about the experience. The professionalism, the courtesy and knowledgeable team left me with no worries. I could not have asked for a better sales/customer service team. Buying a car is a difficult thing for me to do. Always has been. These 3 individuals were the ultimate deal makers. I am still speechless when I think of how nice these folks were to me and how I will be sending everyone I know to World Toyota because the wonderful service I received. “NOW THAT IS HOW YOU SELL AT CAR” is the first thing I said to myself on the way home. Thanks again and Happy Holidays to all of you at World Toyota. George Albury More

Dealing with world Toyota has been a pleasure for my family. Quality service, with exceptional service! Marsha was the employee that help my husband and I out. Marsha reduced our stress level from a 10 family. Quality service, with exceptional service! Marsha was the employee that help my husband and I out. Marsha reduced our stress level from a 10 to a 0! Not only did we get both cars serviced from her but we came back the next day and she worked with us to fix a auto emergency a few days before Christmas. The entire staff is attentive, friendly, HONEST, and accommodating. Feels so good not to have to constantly watch your back and expect to be lied to. Thanks Marsha and world Toyota for excellent service in every way, and see you after the holidays! More

I called a few hours before coming to make an apt and it was available and as soon as I pulled up, the person I talked to on the phone greeted me and I felt could be trusted. I had an alignment problem that was available and as soon as I pulled up, the person I talked to on the phone greeted me and I felt could be trusted. I had an alignment problem that I knew about- and after it was done a report was handed to me- that was great. The service was courteous, the waiting room was pleasant- (except the wifi wasn't working that day), and I wasn't at all pushed to do more than I thought was needed. Excellent service and courtesy. More

I recently dropped my car off at World Toyata for both routine service and because of an intermittent problem I was experiencing. Jerry Bearden was my Sevice Manager. I have dealt with Jerry for several routine service and because of an intermittent problem I was experiencing. Jerry Bearden was my Sevice Manager. I have dealt with Jerry for several years because of the quality of his interactions with customers; this time was no exception. In addition to the routine service, Jerry coordinated multiple efforts to track down my intermittent issue. He proactively called me with status, and made special arrangements for me to pick up my car outside normal working hours due to my schedule. The car has run exceptionally well since I picked it up, and I have not experienced the intermittent problem that had been there. I will continue to take my car to Jerry Bearden at World Toyota for all my future service needs. More

I left another dealership that was closer to my job, because of their service. I have had routine service done at this dealership 3 times this year. They have consistently been above average in customer because of their service. I have had routine service done at this dealership 3 times this year. They have consistently been above average in customer service,quality of work,friendliness,overall experience and price. These guys really try to make the customer happy. They even drop you off at work. And, when your car is ready, they'll pick you up! On my last visit, I recieved a follow-up email about a survey I completed regarding my visit. I rated the visit above average, but not excellent. Later, I recieved an email, from Brian, as to why not an excellent rating. I explained to him that I noticed a scratch on car,a couple of days later, that wasn't there before. I insisted that I didn't know when it happened, but it is possible, it could have happened during my visit. He arranged for me to come by. He looked at it and had the scratch buffed out. Wow! Brian was under no obligation to do this, as I insisted to him that it could have happened elswhere. However, he took care of it, with no problem. I was in and out in less than 20 minutes! THESE GUYS ARE EXCELLENT! More