World Toyota

After getting rear-ended in the first week of owning my 2010 Prius, I took it to World Toyota for an estimate. They were able to give me an estimate even though they couldn't find my vehicle in their datab 2010 Prius, I took it to World Toyota for an estimate. They were able to give me an estimate even though they couldn't find my vehicle in their database (My vehicle was too new). I dropped the car off next week and the customer service representative (Brady Jansen) offered to drop me off at the nearest public transit station. He was friendly, personable and really courteous. I was pleasantly surprised at the level of customer care. You would rarely find this kind of service anywhere else. They said it will be two days and the job was done in two days. They called me to tell me that the car was ready to be picked up. The bill was slightly under the estimate. The rep even picked me up and drove me to the service station the day I was picking my car up. They did an excellent job on the bumper. It was a seamless and pleasant experience. I couldn't have been satisfied more! Thanks once again Brady! More

I brought in my 2006 Avalon (the third vehicle we have bought from World/Kelly Toyota) for a routine oil change. I was greeted immediately and Phillip Ballentine handled my service needs. I had an e-mail bought from World/Kelly Toyota) for a routine oil change. I was greeted immediately and Phillip Ballentine handled my service needs. I had an e-mail coupon and my coupon book from the purchase. Phillip said to keep the e-mail and use my coupon for my first oil change ... for free. Free is good! I was very pleased by the professional and engaging attitude of everyone I encountered on this visit. Keep up the great work! Best wishes - Bruce Lafitte More

I highly recommend this dealership and salesperson. I live in Knoxville, Tennessee and stopped by World Toyota one weekend in June while visiting my daughter in Atlanta. I feel most fortunate that Sonnn live in Knoxville, Tennessee and stopped by World Toyota one weekend in June while visiting my daughter in Atlanta. I feel most fortunate that Sonnny was the salesperson that greeted us. He was most knowageable and answered all my many questions. I never felt any sales pressure, just that he wanted to inform me about the features of the new Venza I was considering. Since I wanted to wait until the "cash for clunkers" program was available, I waited until August to get back with Sonny. By this time dealer inventories were very low (some dealers did not have any Venzas in stock), but Sonny arranged to get the Venza I wanted from a dealer in South Caarolina. He also went the extra mile to insure that all my "cash for clunkers" documentation was correct, calling the countly court clerk in Knoxville to verify my registration. The final surprise was that there were no surprises when I drove down to pick up the car. There were no unexpected fees, etc. that some dealers add on at the last minute. In fact the "out the door" price was slighlty less than I expected! In addition to Sonny, I was also impressed with the other people I met at the dealership. In summary, my buying experience couldn't have been better. Jim Bird More

My experience has been outstanding since I began coming My experience has been outstanding since I began coming there. I have been working with Brian and could not want better a service and "customer My experience has been outstanding since I began coming there. I have been working with Brian and could not want better a service and "customer friendship feeling." Brian was on vacation so I was introduced to Daniel. He was knowledgeable and eager to take care of my service needs. He was clear of the service needed, and why needed with honest options, plus he delivered on time as promised. It is apparent that Brian is training others to continue the same outstanding service I have received from him. Daniel will be an equal option for me to Brian as a quality service agent. The service department is a really first class group and well-managed. Thanks for making my experiences the best for both of my cars service needs. More

Toyota Service has my complete trust to service my car, that I dont want to go anywhere else for ANY type of service. This past service I needed 4 new tires and after checking around, Toyota offered the BE that I dont want to go anywhere else for ANY type of service. This past service I needed 4 new tires and after checking around, Toyota offered the BEST deal. Not something I would typically expect from a dealership for this type of service. Thank you! More

The gentleman who assisted me with my vehicle was very knowledgeable and made me feel very comfortable with what they were doing to my car. He did a fantastic job and I thoroughly appreciated his straight knowledgeable and made me feel very comfortable with what they were doing to my car. He did a fantastic job and I thoroughly appreciated his straightforwardness and willingness to answer my questions without making me feel rushed. At no point did I feel as if he was trying to sell me something I didn't need. If all your employees continue to be this trustworthy, I will be a World Toyota customer for life- both for service and when buying a car. Thanks! More

Great experience. Everyone was so friendly and helpful, especially Brian. Loved the popcorn in the waiting room!! This was a last minute drop in service and I was made to feel right at home. No hassles, especially Brian. Loved the popcorn in the waiting room!! This was a last minute drop in service and I was made to feel right at home. No hassles, work done quickly, and the car wash at then end was a treat. More

Service Advisor John T. continues with the World Toyota practice of giving excellent maintenance advise. He pointed out that timing chains should be replaced every 5 years or 75,000 miles, and my Camry is practice of giving excellent maintenance advise. He pointed out that timing chains should be replaced every 5 years or 75,000 miles, and my Camry is due for 2nd timing-chain replacement at 151,000 miles. This was during oil and coolant change on a Saturday morning, and he got the job done same day, and provided a shuttle ride home. John is also noting in my service record to watch the water pump as slight moisture around seal and it will be time to replace soon...so I can budget ahead for this work. Thank you! More

We have always been extremely pleased with World Toyota's service. The facility is clean and attractive. The waiting room even has coffee and donuts and comfortable chairs. And our favorite service represent service. The facility is clean and attractive. The waiting room even has coffee and donuts and comfortable chairs. And our favorite service representative, Jerry Bearden, who takes card of both our Camry and Highlander, is unfailingly knowledgable and pleasant. He manages to get us on our way in a hurry or facilitates a rental car. In every respect, we are delighted with the service at World Toyota. More

World Toyota is the first dealership that I have found in Atlanta that doesn't have a huge turnover in service representatives. I have been very fortunate to have the same person working with me for the las Atlanta that doesn't have a huge turnover in service representatives. I have been very fortunate to have the same person working with me for the last two years. Daniel is very helpful and goes out of his way to take care of me when I am there. I am thrilled with my Prius and even more thrilled that I don't have to worry about service. More