World Toyota

Friendly and professional people but long waiting time, doesn’t make sense make an appointment if a lot of people have appointment at the same time so there’s a delay receiving the car and servicing it. Th doesn’t make sense make an appointment if a lot of people have appointment at the same time so there’s a delay receiving the car and servicing it. The waiting room is ugly. More

The worst Toyota experience at this place. Last time I was told 1 hour and it took over 3 hours for my maintenance that didn’t even include an oil change. I just had to go back today and I sig Last time I was told 1 hour and it took over 3 hours for my maintenance that didn’t even include an oil change. I just had to go back today and I signed up for $179 maintenance package that included oil change. I signed up online before in which shows that I own a tundra. When I checked in, I was told it was going to be $179. I was never told about any overages at the start or during the work. When I went back to pick up the truck (because I wasn’t waiting for over4 hours again) my total was $244. When I asked they said that it was because it was a truck and the extra cost should have been known, yet their online portal which had my truck in it nor the check in guy let me know of any overages and told me that he would text me if there were. When I paid and left because I was in a hurry to get back I went out and checked my tire pressure tha was supposed to be balanced and made even. They were all different. I called and talked with a manager that said “well sometimes we assume that people know it’s more because it’s a truck.” I told him that the appointment that had my truck attached to it so it should have at the very least showed me the price variance there. But the safeguard would have been to have the front desk tell me. Ultimately he said if I come back he will give me $30 something off, however being that the tire pressure wasn’t even adjusted how am I supposed to trust that anything other than the oil change was done. I’ve had a Toyota for over 10 years and always keep up with maintenance. This is the worst toyota I have been to. Not to mention the seats you have to wait in are all completely peeling and are disgusting. More

Jayda has no idea what she’s doing there! Ignorant “service” just go somewhere else for some actual help Ignorant “service” just go somewhere else for some actual help More