Woody Buick GMC of Naperville - Service Center

Wonderful customer service! Got an oil change with the service department, and Jose Rivera helped us. We always appreciate him. Got an oil change with the service department, and Jose Rivera helped us. We always appreciate him. More

Awful service department......awful everything.....Was hung up on 3 times by Marissa who answered the phone and then transferred me to voice mails......Diane and Jeff both did not follow up as I have been hung up on 3 times by Marissa who answered the phone and then transferred me to voice mails......Diane and Jeff both did not follow up as I have been waiting on a new door handle for a 2020 Enclave that I should have been called about over 4 weeks ago maybe longer! Neither cared to follow up. Have been trying to schedule an oil change for days but cannot get thru. No loaner cars. Cannot do valet service which is included in the price. Not sure what happened to the handle. but noone seems to care. Please do not buy cars from here and once you walk out they could care less about helping you. Employee is more interested in talking about politics than following up w customers....Trying to get anything done here is a nightmare....Go ELSEWHERE More

Thank You Kolby When you’re looking to buy a new vehicle Thank You Kolby When you’re looking to buy a new vehicle I would definitely recommend Woody’s GMC and ask for Kolby. From the moment we arrived at t Thank You Kolby When you’re looking to buy a new vehicle I would definitely recommend Woody’s GMC and ask for Kolby. From the moment we arrived at the door he was welcoming and professional. He made the car buying experience comfortable compared to some others dealerships that we had previously visited.. I appreciate that very much. He helped me get a 2019 Buick Enclave and I absolutely love it. I was originally going to go to a different place for a Highlander and I’m happy I did more research and found Woody’s. Thanks guys for making my car buying experience enjoyable. Cresence and Albert More

Woody gmc sold me a defective lease on yukon! Worst customer service. The effort by the mechanic was lazy rude and ineffective. They made me trouble shoot it for them and called me in to put gas in it customer service. The effort by the mechanic was lazy rude and ineffective. They made me trouble shoot it for them and called me in to put gas in it so their employee could drive it home and back all week. What a joke. No followup from sales or service More

CUSTOMER BEWARE You cannot trust any services from Woody Buick, A simple oil change resulted in my front light connector being cutout and the bulb removed. Service s You cannot trust any services from Woody Buick, A simple oil change resulted in my front light connector being cutout and the bulb removed. Service said I have a front light and flasher bulbs that were out. Luckily I refused the repair and took it to my mechanic that has worked on my cars for over 15 yrs. My mechanic immediately called to let me know that the light connector was "cutout" and the front light was not there. I guess Woody thought I would have them do the repair. They wanted to charge me $144 just for the 2 bulbs, not even mentioning the connector they cut out. That would have gotten them another charge to illegally add to the bill. If Woody is cutting out parts to increase simple oil change charges what are they doing to people who have major repairs. There is no way you can know if they are purposely damaging parts or cutting them out to increase their charges. They cannot be trusted. Find another dealer. More

Service Easy scheduling, work done as promised, nice people. Woody makes purchasing easy and he stands behind his vehicles with outstanding service. overal Easy scheduling, work done as promised, nice people. Woody makes purchasing easy and he stands behind his vehicles with outstanding service. overall an excellent experience. More

Horrible Service Department What defines a good or bad car dealer? Here is what defines Woody Buick - Unresolved - 3 visits and 20 days at the dealer and the car is still not f What defines a good or bad car dealer? Here is what defines Woody Buick - Unresolved - 3 visits and 20 days at the dealer and the car is still not fixed! Rude - What their service writers are to you when you bring your car back with the same problem. Progress Updates – Not at Woody Buick! I would only get a call several days later letting me know the car was ready to be picked up. Troubleshoot & Repair - Found the sensor with the problem and replaced it twice but it did not correct the problem. Instead of troubleshooting further to see if another module or an electrical problem could be causing the sensor to malfunction. They just gave the car back to me. God – What Buick tech support thinks when they tell the service department “This is a normal operating condition” and all work stops on your car! Qualified – Clearly their techs who worked on my car are not qualified. Found some extra screws in my cup holder that the tech forgot to put back in. Luckily I knew where the screws went and was able to reassemble the panel correctly. They are even unable to put the car back together correctly. Customer Satisfaction – On a scale of 1 to 10, I give them a 1. Why a 1 and not a 0? They did give me a loaner…. Negative - My entire experience with Woody Buick has been nothing but negative. This has to be the most unprofessional dealer I have ever dealt with. If you want to avoid the headache and stress I have been put through. DO NOT TAKE YOUR CAR TO WOODY BUICK!! More

Exceeded my expectations! I bought a 2015 GMC Sierra... Great vehicle, great dealership, outstanding service and commitment to the customer. Best new car experience I have had I bought a 2015 GMC Sierra... Great vehicle, great dealership, outstanding service and commitment to the customer. Best new car experience I have had in the last 20 years... Keep up the good work Woody!! More