Shaun Shore
Shaun Shore at Woody Buick GMC of Naperville

Shaun Shore

Finance Manager

Woody Buick GMC of Naperville

1585 W Ogden Ave
Naperville, IL 60540

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4.9
187 Reviews
4.9

187 Reviews

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187 Reviews of Shaun Shore

April 01, 2026

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The dealership went out of its way to find my perfect car. Excellent service, very helpful. More

by prlitvin
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Matt Vega, Dave Dickey

Apr 03, 2026

Woody Buick GMC of Naperville responded

Congratulations on your new Buick! We’re so happy to hear that your experience with Woody Buick GMC of Naperville was smooth and enjoyable. We know you’re going to love every mile in your new ride!

April 01, 2026

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Did not think I could get a car. These guys made it happen. Happy as xxxx. Thank you. More

by MensaMerc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Lopez

Apr 02, 2026

Woody Buick GMC of Naperville responded

We’re truly grateful for your five-star review! Knowing that we were able to exceed your expectations makes all the hard work worth it. Thank you for choosing Woody Buick GMC of Naperville and don’t hesitate to reach out if you ever need anything!

March 25, 2026

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My experience at Woody Buick/GMC was so smooth and satisfying. Everyone, including our salesman Derek Love and finance manage Shaun Shore , were so calm and kind. I sincerely appreciate their honesty More

by dmosiman8888
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Derek Love , Will Kassenza

Mar 27, 2026

Woody Buick GMC of Naperville responded

We’re grateful for your review! At Woody Buick GMC of Naperville, our priority is ensuring that every guest feels valued and supported. Derek and Shaun had an amazing time assisting you. We appreciate your business and hope to see you again soon!

March 24, 2026

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The best experience in buying a truck I've ever had. I would buy here again. More

by ted.mcmullen
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Wilfrido Zalapa

Mar 26, 2026

Woody Buick GMC of Naperville responded

Ted, hearing that you’re loving your new GMC truck makes our day! Our team strives to make every step easy and stress-free, and we’re so glad you had a positive experience with us. Safe travels and enjoy every mile!

March 23, 2026

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Updated Review: Worst car purchase experience ever as a single female. Went on 3/21 to trade in my vehicle after getting an online quote and ended up being taken advantage of. During negotiation the pap More

by LaurenB
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dan Lo

Mar 25, 2026

Woody Buick GMC of Naperville responded

Lauren, we’re thrilled to hear that you had a great experience with Dan! Your feedback means a lot to us at Woody Buick GMC of Naperville and inspires us to keep going the extra mile. Should you need anything for your vehicle in the future, our team will be ready to assist you with a smile!

Mar 30, 2026

LaurenB responded

Updating my review. Worst car purchase experience ever as a single female. Went on 3/21 to trade in my vehicle after getting an online quote and ended up being taken advantage of. During negotiation the paper Dan showed me on paper was in fact the quoted/agreed upon price $63K I received online, however, it turns out the monthly rate was based on a higher purchase price of $64,568 ($1,568 more) plus items I specifically said during negotiation and signing that I did NOT want included (warranty $7,995 extra) and Xzilon ($2,995 extra) which is not confirmed if it was actually added in the vehicle although I was charged for it. Monday 3/23 - after going through the paperwork and calculating the numbers I realized the only reason my monthly amount is where it's at is because the sales team was quoting me a monthly rate based on a higher sale price that is $12,558 more than the price quoted and presented to me. Monday 3/23, I called/texted Dan Lorenz initially to discuss the trade in amount and then noticed the total finance amount did not add up to what he and I agreed upon (total of $12,558 more than expected). Tuesday 3/24, Sean in finance called me back, said he'd look at my file and get back to me Thurs/Fri. Thursday 03/26, Sean got back to me via email, sent me a warranty cancellation document and said he, Dan and the sales manager would be available to discuss the sales price Friday 04/03 from 2-8pm. After feeling taken advantage of by sales, who wants to wait another week to get this corrected, not me. I went to Woody’s in hopes Woody's making things right by correcting the sale/loan or swapping back my old vehicle. Went in to discuss a sales discrepancy and was treated like shit by sales manager, Will Cosenza. While voicing my concern, Will raised his voice at me and called me ignorant and said “if you’re going to be ignorant, I can be too” for not catching the discrepancy during signing. Reminding me, “you’re grown woman and should have done your due diligence and read thoroughly”. Making it abundantly clear to me that “a salesman’s job is to just sell you a vehicle, not to make sure everything you discussed was accurate”. Will proceeded to give me attitude while deflecting and throwing all the blame on me because according to him, I’m “ignorant” and should have done my “due diligence” to make sure everything was accurate. He also blamed Sean in Finance for the Xzilon charge, which is not on Sean. Excuse me for thinking Woody’s would have trustworthy staff! After Will confirmed he saw part of my discrepancy he changed his tone and said “I understand how things can be missed/misunderstood during signing and caught once the excitement goes down”. When I told him it’s still not correct, he raised his voice again in which I requested my paperwork back because I refuse to speak to someone who is going to talk down on me because I caught on to his scheme. I’d rather wait till I have more time on Friday 04/03 to get the situation resolved if it means I don’t have to speak to Will again. Earlier I had given Dan (my salesperson) some of my paperwork that I wanted back, when I asked Will for it, he said “I don’t have it, Dan does” with an attitude. When I asked where Dan was, he said “I don’t know where he’s at, I don’t keep tabs on him, you go look for him”. Ultimately, he paged Dan. When Dan walked in, Will told him I wanted my paperwork back, Dan said he gave it to him. Dan then proceeded to find my papers in a big box of papers to be recycled. Which leads me to believe Will never planned on talking to me or making things right. I’ve purchased cars on my own before and NEVER experienced anything like this. I’ve never had a salesman show me a breakdown of prices that includes the agreed upon sale price, meanwhile basing my monthly rate on an inflated price to make me think the monthly rate I was being shown was based on the actual agreed upon rate. That’s misrepresentation and fraud Will! Of course, I wasn’t questioning the monthly rate being mentioned during signing because it was my understanding my monthly payment was based on the agreed upon sales price of $63K + taxes/docs/fees/gap insurance, not in the inflated sales price that I knew nothing about along with the additional charges. Had I seen/heard the actual finance amount during signing instead of only the monthly rate I would have said something. Shame on me for thinking Woody’s team had integrity and were trustworthy. All I ask is for Woody’s to make things right by correcting the situation. When I asked Will for his business card, he said sales managers don’t have business cards, I asked for his boss, and he said his boss is Woody, the owner who travels a lot and does not have a business card nor could he provide me with his contact information. I’ve also never heard of Sales Managers not having business cards nor have I ever heard of an owner not having business cards. It’s also concerning that the Sales Manager was unable/unwilling to provide me with a way to get in contact with the owner. Note, Sean and Dan have been understanding with my concerns and appear to want to make things right, it's your sales manager Will who is shady because he probably didn't expect me to catch on to his fraudulent sales tactics. Had a man been with me during the time of purchase or had it been a man making the purchase, I know this wouldn't have happened. Nor would Will have talked to me the way he did last Thursday.

March 23, 2026

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Daniel at Woody GMC made car buying in a stressful situation seamless. I reached out after hail damage to check prices and features of vehicles I was interested in ahead of time. Claudia helped get me More

by Linsey Baumann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Vinhal

Mar 25, 2026

Woody Buick GMC of Naperville responded

Thank you for the glowing recommendation, Linsey! We're thrilled you're loving your new GMC and that Daniel provided the exceptional service you deserve. Everyone at Woody Buick GMC of Naperville wishes you safe travels and looks forward to serving your referrals and you for years to come!

March 20, 2026

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Anthony was very kind and helpful! As was Shaun. Everything went smoothly! I appreciate that the experience was pleasant. I will recommend Woody’s! More

by Darbeth001
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Dominguez

Mar 24, 2026

Woody Buick GMC of Naperville responded

Thank you for recommending Woody Buick GMC of Naperville, Darbeth! We look forward to serving you again and continuing to provide the exceptional service you experienced with Shaun. If there's anything more we can do for you, please don't hesitate to reach out!

March 20, 2026

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Most amazing sales experience I have ever had in a dealership. I know who I will be coming back to buy my vehicles from along with who will be my first recommendation! More

by b.majewski0322
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Vega, Derek Love

Mar 21, 2026

Woody Buick GMC of Naperville responded

Thank you for your recommendation! We are delighted to hear that our Woody Buick GMC of Naperville team exceeded your expectations and provided you with a seamless car-buying experience!

March 19, 2026

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Big shoutout to Gene Babb for going above and beyond. He stayed late to make sure everything went smoothly and made the entire process easy and stress-free. You can tell he genuinely cares about his cust More

by adriantorres1234
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gene Babb

Mar 21, 2026

Woody Buick GMC of Naperville responded

Adrian, we're thrilled to hear that Gene went above and beyond to help you find the perfect GMC! Their dedication to providing personalized, attentive service is what sets Woody Buick GMC of Naperville apart. Thank you for your recommendation!

March 18, 2026

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Dell was amazing from start to finish. We had visited several car dealerships in the area knowing we were purchasing a new vehicle soon. Dell was one of the main reasons we purchased a Bui More

by annaandsami
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dell Kegley

Mar 21, 2026

Woody Buick GMC of Naperville responded

Thank you for your glowing recommendation, Anna and Sami! We're thrilled to hear that Dell made your car-buying experience exceptional! He understands that building trust and genuine connections is what sets us apart at Woody Buick GMC of Naperville. Congratulations on your new Buick!

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