Woody Buick GMC of Naperville

I bought an 05 envoy. Village salesman Tom Bertic was very helpful in helping me find what I was looking for. I feel the price was very fair for the age of the vehicle. I would recommend dealing with Mr. very helpful in helping me find what I was looking for. I feel the price was very fair for the age of the vehicle. I would recommend dealing with Mr. Bertic. And the service is a five star shop. More

I purchased the Pontiac Vibe from Tom Bertic. Tom was very knowledgable and friendly during my transaction. His customer service skills were outstanding and I was not pressured into making a decision. I very knowledgable and friendly during my transaction. His customer service skills were outstanding and I was not pressured into making a decision. I had did my research before coming to the dealer so I khow I got an extremely good deal. My overall experience was very meomorable and I know I will be a customer for years to come with Village Buick GMC. I highly recommend Tom Bertic if you are in the market for any vehicle. Tom Bertic is an excellent saleman and he knows his kraft and great sense of humor. More

We pulled in the Used Car lot by mistake and were greeted by Tom Bertic, who very politely asked what he could do for us...when we said we were interested in a new GMC vehicle, he contacted a new car salespe by Tom Bertic, who very politely asked what he could do for us...when we said we were interested in a new GMC vehicle, he contacted a new car salesperson for us and showed us an easy route to the new car lot. When we entered we were greeted by several people, and we said we were there to see Brian Galloway. He was immediately paged and appeared promptly. Brian is a very pleasant, honest, and personable man. He treated us with respect. Based on what we told him Brian showed us the GMC Terrain and compared it with several other models.Then we went for a test drive and the Terrain was exactly what we were looking for. The price was agreeable, and all paperwork was done within 2.5 hours. In the past we traded cars every 2-3 years, and this was one of the most pleasant experiences we ever had. Many thanks to Brian and Tom!!! More

My family and I are return customers to this dealership and each time we come back we look for Tom Bertic. Tom does a great job walking you through your whole experience at the dealership. He does a grea and each time we come back we look for Tom Bertic. Tom does a great job walking you through your whole experience at the dealership. He does a great job following up on everything. We drive 75 miles just to see Tom and what he has available. His knowledge is an asset to the dealership and I will continue to come back to Village Buick GMC because of him! More

I was pleased with my experience at Village. It's the second vehicle I've bought from them, and overall the second vehicle I've wanted but didn't know if I could afford. They did a great job working wit second vehicle I've bought from them, and overall the second vehicle I've wanted but didn't know if I could afford. They did a great job working with me on my trade in, had a great price on the car, and got me a great finance rate. Tom, and everyone across the board was awesome... They stayed open until 1030 while I made my decision, above and beyond normal customer service. Thanks More

I couldn't be happier with the entire experience at Village Buick in Naperville. I found that their level of expertise and enthusiasm for the product unprecedented. I had been to another dealership j Village Buick in Naperville. I found that their level of expertise and enthusiasm for the product unprecedented. I had been to another dealership just down the street and was quite unimpressed with the lack of professionalism and follow-through. I found Leval Evans to be extremely knowledgable, friendly, and responsive. Tom Kastadi, the General Sales Manager, wanted my business and made me feel good about my new car purchase. Across the board, this was the best experience I've had purchasing a new automobile. Kudos to the entire Village Buick staff!!! More

I purchased my car in January with the 6 month bumper to bumper coverage. I asked the dealer (Nick) numerous specifics of what would be covered because I have had so many problems with my previous car. His bumper coverage. I asked the dealer (Nick) numerous specifics of what would be covered because I have had so many problems with my previous car. His response to every question was "yes that's covered" or "everything is." I chose this car over one from a different dealership because I felt comfortable with the coverage I was apparently getting. Everything he told me was a bold face lie to seal the deal. He even told me lights were covered, (because my old car needed a new one monthly...another lie) My car is now 4 months old and has about 8 issues, something new everyday. I call to make an appt. and I am told unfortunately every issue I brought up is not covered. (Air leak, speaker problem, turn signal problem, tire issue). He did not mention anything that wasn't covered, let alone every issue I have. I was told now that if they perform a diagnosis on the parts I am having problems with, I have to pay for that as well as the parts to fix it, because nothing is covered. So far, I am extremely irritated with this car. I encounter a new problem everyday, and the dealer made me believe I could be comfortable for the first 6 months. I recommend a voice recorder from anyone buying from this place, because he fed my mom and I lies to get us to buy it and get out of there. More

We bought a used car from them in November 2011. When we test drove the car, the rear seat head rests were missing and we asked about the second keyless remote and were told they had both but were in other test drove the car, the rear seat head rests were missing and we asked about the second keyless remote and were told they had both but were in other building which was locked until the next day but were assured that if we purchased the car the sales person would personally deliver both the headrests and the keyless remote the following day. It took a week to get the headrests and when I drove to the dealership to pick up the keyless remote, they handed me the empty shell of a remote in pieces. I asked what they would be doing about the remote they had promised and they again assured me that they would very easily and quickly order and deliver one. After a month I contacted Tom, the manager, and was again assured by him. Its been a total of three months now since buying the car and no one has returned my call or delivered the part they promised. Also after test driving the car, the battery died and had to be charged before we could leave. I questioned the quality of the battery and suggested that it should be replaced before we buy. I was assured that the battery had been tested by their own mechanic, "the best mechanic in the world", and there would not be a problem. The battery has died three times in the three months since we bought it and when I did have it tested outside of Village I was told it absolutely needs to be replaced. As you can guess, I still haven't heard from Village Buick GMC on possibly getting a discounted price for a new battery that they should have replaced before we bought the car. More

Brian Galloway is a retired Arizona cop. He was honest and friendly and extremely helpful During the entire process Brian treated me and my wife with respect and consideration. We never felt any undue p and friendly and extremely helpful During the entire process Brian treated me and my wife with respect and consideration. We never felt any undue pressure to make a decision quickly. Brian and his manager even sent us over to another dealership to compare their vehicle with a different brand vehicle. They were confident that we would return. They gave us a SUV to test drive overnight and really bent over backwards to make the experience easy and comfortable. They took care of the paperwork very quickly. My wife and I left our licenses at the dealership by accident and Tom Kastrati (the manager) went back to the dealership after hours to retrieve the licenses for us. They even took care of a tiny ding in the new vehicle - free of charge - after we had it for a couple of days. These guys are trustworthy and honest. I highly recommend them. The final price of the vehicle was directly in line with the internet invoice price. Overall, a very pleasant experience! More

After a day of dealing with sales people at other dealerships (I was hunting for a new vehicle and hadn't made up my mind) I arrived at Village Buick. Mark Oliver was my sales person. He was friendly dealerships (I was hunting for a new vehicle and hadn't made up my mind) I arrived at Village Buick. Mark Oliver was my sales person. He was friendly and helpful without being overbearing, he answered all my questions, treated my daughter with respect and took account of her opinion. While I knew that he wanted a sale, I also so appreciated the fact that he didn't push me. I loved the test driving facility, the service was brilliant and it made an experiencve I was dreading actually quite pleasant. I love that Mark delivered the car to my house and took the time to really connect with me. I would recommend him to other buyers and would buy from him again. I love my new car and cant say enough positive things about Mark and Village Buick. More