Woody Buick GMC of Naperville

CUSTOMER BEWARE You cannot trust any services from Woody Buick, A simple oil change resulted in my front light connector being cutout and the bulb removed. Service s You cannot trust any services from Woody Buick, A simple oil change resulted in my front light connector being cutout and the bulb removed. Service said I have a front light and flasher bulbs that were out. Luckily I refused the repair and took it to my mechanic that has worked on my cars for over 15 yrs. My mechanic immediately called to let me know that the light connector was "cutout" and the front light was not there. I guess Woody thought I would have them do the repair. They wanted to charge me $144 just for the 2 bulbs, not even mentioning the connector they cut out. That would have gotten them another charge to illegally add to the bill. If Woody is cutting out parts to increase simple oil change charges what are they doing to people who have major repairs. There is no way you can know if they are purposely damaging parts or cutting them out to increase their charges. They cannot be trusted. Find another dealer. More

Poor Customer Service Do not waste your time going to this dealership, spoke to Gene a sales associates at Woody Buick. It took a couple of days for a return phone call. I Do not waste your time going to this dealership, spoke to Gene a sales associates at Woody Buick. It took a couple of days for a return phone call. I stopped in on Saturday with the intention of purchasing the Buick Envision. As we walked in we were greeted right away but the minute we said we are here to see Gene Babb they all walked away. One guy said he would page him and we said thank you, after a half hour or so waiting we walked up to the front desk and we ask if they could page Gene again and we were told to ask someone on the Buick side because he only handled the GMC line. So I call Woody Buick on my cell to have Gene Page and we were standing there in the showroom and we did not here a page from the receptionist.The receptionist kept me on hold for more than five minutes and then hung up on me. So we just left and we took Ogden home and we passed By Bill Kay Buick and purchased the Buick Envision there. We were met with enthusiasm at Bill Kay Buick and great overall service from the staff. So Skip Woody and Go to Bill Kay Buick See Tyler Eubanks. Their Staff will not disappoint. More

Service Easy scheduling, work done as promised, nice people. Woody makes purchasing easy and he stands behind his vehicles with outstanding service. overal Easy scheduling, work done as promised, nice people. Woody makes purchasing easy and he stands behind his vehicles with outstanding service. overall an excellent experience. More

Great Woody Buick GMC experience Terrific experience from start to finish. The whole team was terrific. This is our 8th car from Woody and we're never disappointed.. highly recomme Terrific experience from start to finish. The whole team was terrific. This is our 8th car from Woody and we're never disappointed.. highly recommended More

Amazing Customer Service! Mary and Woody could not make my experience any smoother and more enjoyable. My 6th car from Woody GMC BUICK and i don't plan on going anywhere else Mary and Woody could not make my experience any smoother and more enjoyable. My 6th car from Woody GMC BUICK and i don't plan on going anywhere else for the next one! More

Horrible Service Department What defines a good or bad car dealer? Here is what defines Woody Buick - Unresolved - 3 visits and 20 days at the dealer and the car is still not f What defines a good or bad car dealer? Here is what defines Woody Buick - Unresolved - 3 visits and 20 days at the dealer and the car is still not fixed! Rude - What their service writers are to you when you bring your car back with the same problem. Progress Updates – Not at Woody Buick! I would only get a call several days later letting me know the car was ready to be picked up. Troubleshoot & Repair - Found the sensor with the problem and replaced it twice but it did not correct the problem. Instead of troubleshooting further to see if another module or an electrical problem could be causing the sensor to malfunction. They just gave the car back to me. God – What Buick tech support thinks when they tell the service department “This is a normal operating condition” and all work stops on your car! Qualified – Clearly their techs who worked on my car are not qualified. Found some extra screws in my cup holder that the tech forgot to put back in. Luckily I knew where the screws went and was able to reassemble the panel correctly. They are even unable to put the car back together correctly. Customer Satisfaction – On a scale of 1 to 10, I give them a 1. Why a 1 and not a 0? They did give me a loaner…. Negative - My entire experience with Woody Buick has been nothing but negative. This has to be the most unprofessional dealer I have ever dealt with. If you want to avoid the headache and stress I have been put through. DO NOT TAKE YOUR CAR TO WOODY BUICK!! More

Tom Bertic is the guy to see...OUTSTANDING! Searching for a used Buick Enclave and could not have had a better experience than the one I had with Tom Bertic! Purchased a 2011 Enclave CXL with ev Searching for a used Buick Enclave and could not have had a better experience than the one I had with Tom Bertic! Purchased a 2011 Enclave CXL with everything on my wish list and Tom helped make it a smooth and painless process. We were able to negotiate to my price point and I drove away a happy man. If you are looking for a quality used car, head over to Woody Buick GMC and ask for Tom...You'll be so glad you did! More

A PLEASURE TO DEAL WITH Ask for Phil Parker he is from the original Village Pontiac Team and has a long history of good relationships with customers believe me I know have be Ask for Phil Parker he is from the original Village Pontiac Team and has a long history of good relationships with customers believe me I know have been dealing with this dealership since the beginning. More