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Woodmen Nissan

Colorado Springs, CO

4.8
1,092 Reviews

6840 Vincent Dr

Colorado Springs, CO

80918

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1,092 Reviews of Woodmen Nissan

March 15, 2018

Quick, easy and painless! Just a glorious fluke I ended up here. I had a good idea what I wanted then Scott and Trebor filled the need nicely. Thankyou! More

by RogueDriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Palladay, Daniel Gibson, TREBOR ALVORD
Mar 15, 2018 -

Woodmen Nissan responded

Hi RogueDriver, Thank you so much for the great review. Sometimes we think we know what we want and then someone can pique our interest in something else that ends up being the better way to go. It sounds like somehow you ended up in the right place at the right time, and our staff was able to definitely meet your needs. We will make sure Trebor & Scott know what a great job they did for you. Thank you for your purchase. Please come again. Thank you! The Woodmen Nissan Team (719) 234-1000

March 14, 2018

Used Juke great car I am rating this review as 5 stars for the new car sales and service department, but give the used car sales a 0 star. I have purchased 4 Nissan vehic More

by Ron Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Palladay
Mar 15, 2018 -

Woodmen Nissan responded

Hello Ron, I saw your post on another website and already responded to that one. Today I noticed your post appeared here. I do appreciate you taking the time to share your feedback. Thank you for your purchase. I understand where you've been happy with certain departments of our dealership in the past, but the used car experience this time was not satisfactory for your most recent purchase. I'm sorry to hear that. We do take customer feedback seriously and address concerns with our staff to see what can be done differently and how to do better. My managers I talked with about your situation would have loved to have helped while you were here, but they didn't know there was a concern about the 2nd key or fuel. I'm sure if they had known what was going on, they would have given a full tank of gas and made arrangements for another key fob for you. I'm sorry these issues were not brought to their attention. Used vehicles don't normally have a second key. Some do, but if a 2nd key wasn't given to us as a trade-in vehicle, then the vehicle is sold as is with just the one key. It can be a special request worked out in the deal to get something like a key taken care of. We want fuel in all vehicles that leave here, so for there to be a gas light flashing for being on empty is ridiculous. Normally the staff that preps the car to be sold takes care of that in advance, but it was not done. We will take steps to make sure nothing like this happens again. If we can help with anything, please let us know. Thank you. Debbie Oberg Owner Loyalty Manager (719) 234-1008 doberg@woodmennissan.com

March 11, 2018

Excellent service German was great over the phone and met me when I got there. Made is very comfortable in the waiting room with water and a snack. He came to get me wh More

by SingleMom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
German Macias
Mar 12, 2018 -

Woodmen Nissan responded

Hi SingleMom, That was such a great review you posted online for German in our service department. We appreciate all the kind words you shared. It's great to hear that German was able to provide such exceptional service to you while you were here. Thank you! The Woodmen Nissan Team (719) 234-1000

March 11, 2018

Absolutely Amazing Customer Service! Travis & Patrick were awesome! They went above and beyond to help us get into the truck we wanted. This was the 2nd truck we purchased from Woodmen Ni More

by Robin Contreras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Youell
Mar 12, 2018 -

Woodmen Nissan responded

Hello Robin, Thank you so much for the review you posted about Travis and Patrick. Those were great comments you shared about the quality of service you received from these two staff members. Thank you for your feedback and recommendation. Please come again. The Woodmen Nissan Team (719) 234-1000

March 09, 2018

Quality with integrity Initially, I was unimpressed with Woodmen Nissan after being sold a car that was defective within the first three months of owning it. I contacted th More

by Bates2030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LeRoy Beltz
Mar 12, 2018 -

Woodmen Nissan responded

Hi there Bates2030, Thank you for taking the time to post some feedback online for your review. We do appreciate all you were able to share about your purchase experience. It's great to know that LeRoy was able to help you through this process and that you are happy with the vehicle you got. Thanks for letting us know. If we can help in the future with anything, let us know. The Woodmen Nissan Team (719) 234-1000

March 09, 2018

Slimy practices Woodmen Nissan does not honor bumper to bumper warranties. They are trying to charge me over $600 for a rear view mirror repair saying that because it More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
German Macias
Mar 12, 2018 -

Woodmen Nissan responded

Hello Melissa, I am very sorry to hear you were not pleased with your last visit here at our dealership. We absolutely do honor warranties. Nissan outlines what mileage or time period is covered under warranty for various parts of the vehicle. When something is a manufacturer defect, we can pursue a warranty claim for someone. If something is broken or damaged in some way, however, we can't pursue a warranty for that repair or replacement. From what I have heard from staff members that either saw your vehicle or spoke with you, the rear view mirror was broken. We would not be able to submit a warranty claim to Nissan for that. You are welcome to have someone else on staff take a look at the mirror. If that service person does agree that it is broken, we will not be able to do a warranty on the mirror, though. It is sad to hear you feel we have slimy practices. We have many happy customers that would go nowhere else for service on their vehicles. We encourage customers that if they do have an issue, however, that they should reach out to a manager on staff to try to resolve the matter. I don't know if you did that while you were here. If you wish to return for another inspection, just let us know. Debbie Oberg Owner Loyalty Manager (719) 234-1008 doberg@woodmennissan.com

March 06, 2018

Anything is possible. If you believe. I gave the rating because just when I was giving up hope Matt and Brock were able to make it possible for me to have a vehicle of my own again. Thank More

by Donna1828
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brock Wilson, Matt Clift
Mar 06, 2018 -

Woodmen Nissan responded

Hi Donna1828, It is great to hear that our staff was able to restore hope and get a vehicle for you. We will be sure Matt and Brock know how much you appreciate their help in this purchase for you. Thank you so much for the great review. We do hope you'll enjoy that vehicle for a long time. Please send anyone our way you think we can help as well. Enjoy the ride! The Woodmen Nissan Team (719) 234-1000

March 02, 2018

Great Service Raymondville was a great person to work with. I enjoyed his calm and steady attitude. He was able to anowhere all my queatuons. I never felt press More

by Gayle Walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Cervantes, Daniel Gibson
Mar 06, 2018 -

Woodmen Nissan responded

Hi Gayle, Thank you for the review. We appreciate the positive feedback about your purchase experience with Raymond. We are glad he took such great care of you. Thank you! The Woodmen Nissan Team (719) 234-1000

March 02, 2018

Amazing experience Travis worked with me to make sure I got an amazing car and Deal for my price range. No pressure at all and made sure I loved it before I bought it. I More

by Alaina Barreras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Traynor, Travis Youell
Mar 06, 2018 -

Woodmen Nissan responded

Hello Alaina, We really appreciate the wonderful feedback you were able to share about your purchase experience with Travis. He takes great pride in providing the best service he can for all of his customers, so it was nice to see that recognized on your review. We are glad to hear you are so happy with him and this purchase experience. The Woodmen Nissan Team (719) 234-1000

February 25, 2018

Blown away! Leeroy and Brad are an amazing team. Leeroy really listen to what we wanted/needed and he made sure to find it for us. Brad was a great help through t More

by CristinaBayron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Campbell, LeRoy Beltz
Feb 28, 2018 -

Woodmen Nissan responded

Hi there CristinaBayron, We definitely appreciate the kind words you shared about your purchase experience here. Thank you! It's terrific to see that LeRoy and Brad did such a great job to assist you through the entire experience. If we can be of any assistance to you or anyone you know in the market, please let us know. Please come again. The Woodmen Nissan Team (719) 234-1000

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