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Woodmen Nissan

Colorado Springs, CO

4.8
1,092 Reviews

6840 Vincent Dr

Colorado Springs, CO

80918

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1,092 Reviews of Woodmen Nissan

November 21, 2020

Had an amazing experience with the purchase of a new vehicle! Diego Galindo was my salesman, I wanted to purchase a new vehicle and he made sure I was happy with my purchase, he was very polite and list More

by Alejandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Galindo
Nov 25, 2020 -

Woodmen Nissan responded

Hi Alejandra, Thank you for your purchase. It sounds like everything went extremely well for you working with Diego. Thank you for sharing your feedback in this review. We'll be sure he knows you posted this review for him. Thank you for everything. Please let us know you need anything else. We'll look forward to seeing you again one day. Thanks. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

November 18, 2020

Took my car in for the paint protection and was told hour and half to two hours but they had some cancellations and had it done for me early. Really like the service and customer service there More

by doniau93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
German Macias
Nov 21, 2020 -

Woodmen Nissan responded

Hello Valued Customer, Thank you from your advisor especially and the rest of the team for taking the time to give us some feedback. It's always much appreciated! We are glad to know that you were completely satisfied with your visit! If you have any questions or feel that there is anything at all we did not do an exceptional job on please do not hesitate in letting us know! Thank you again. Maria De Lira Owner Loyalty Manager Woodmen Nissan 719-234-1094 mdelira@woodmennissan.com

November 16, 2020

Raymond lied from the beginning about the vehicle. He sent pics but failed to show parts inside the car were falling off. Upon a set appointment the vehicle was not ready to look at. Came all the way fro More

by Sanchez8310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raymond Cervantes
Nov 17, 2020 -

Woodmen Nissan responded

Hello Sanchez8310, We saw your review in regards to a purchase with our pre-owned department earlier this month. We are sorry to hear you and your girlfriend are not satisfied with this experience. It is our goal to provide excellent customer service and it is disappointing to hear you feel this was not what you received. We do apologize for that. It sounds like several pictures of the vehicle in question were provided upfront to show what this vehicle looked like. There was time to inspect this vehicle in person prior to the purchase as well. After looking over the vehicle, a WE OWE was filled out stating what we would do as part of that purchase agreement. All work was done in a timely manner. All pre-owned vehicles are sold-as and if anything else had been brought to our attention that was needed to complete this purchase agreement; we would have addressed that at that time. We are sorry you are not completely satisfied with this vehicle after all. As for the referral, that is something that would need to take place at time of purchase. If someone, like a neighbor or co-worker, sent us someone that bought, there would be paperwork to be filled out to receive the referral. This isn’t normally done between a spouse or partner. Nothing was brought to us attention until now about a referral. We are sorry we can’t complete that for this car purchase. Your concerns have been brought to the attention of management for review. Again, we are sorry you were not pleased with this purchase experience. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

Nov 17, 2020 -

Sanchez8310 responded

Did you offer the promotion up front or did i have to find out about it through a facebook ad? Be upfront with people help save them money help get them a promotion. And i understand it isnt normally done between spouses but realize that is where many referals come from and honor your promotion. Or at least let us know about your promotions instead of keeping them a secret. But you guys were shady from the start.

November 14, 2020

BJ (salesman) at Woodmen Nissan is fantastic!! I came and saw him 3 days ago to purchase a vehicle after I'd seen an ad from him on Facebook. He was very informative and helpful throughout the process. Then, More

by Dana M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Gibson, BJ Giese
Nov 17, 2020 -

Woodmen Nissan responded

Hi Dana, Thank you so much for sharing with us about your purchase experience. It sounds like the original vehicle you purchased wasn't quite the right fit, but we found something else instead that was more to your liking. It also sounds like BJ did an incredible job and you were impressed with everything. We are glad to know our staff took great care of you. Thank you for the purchase and review. We will be sure BJ and also Dan in our finance office all know how much you appreciated what they did for you. We are glad you found us through Facebook. If we can be of any further assistance, please do let us know. We will look forward to seeing you again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

November 14, 2020

Great, friendly people all around. Very easy buying process, great communication over the phone, answered all my questions, and hassle free. Probably the most comfortable car buying experience I've ev More

by damnthevalley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lois Hackamack
Nov 17, 2020 -

Woodmen Nissan responded

Hi there damnthevalley, Thank you for your purchase. We are so glad everything went well with this purchase experience. Thank you for coming here and giving us this opportunity to earn your business. It sounds like our staff took excellent care of you and that you were comfortable with everything. If we can be of further assistance at all, please do let us know. Thanks again for this review. Please come again some time. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

November 14, 2020

Do not buy from this dealer. The salesman Trevon is great, Personable and very knowledgeable about both of the Nissan titan that I purchased and the warrantee available. The dealer is very unethica More

by Wglumac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Traynor, Tre'Von Kelsey, Bert Smith
Nov 23, 2020 -

Woodmen Nissan responded

Hello William, We are very sorry to hear you are not satisfied with your purchase experience. Although it’s great to hear how highly you speak of your sales consultant that helped through that purchase experience, we are disappointed that other elements of the purchase were not to your satisfaction. We absolutely do stand by our product and what was done for your vehicle after it was brought to our service department. We have been in contact with Nissan about your Nissan Connect Services, and that service should be working for your vehicle. We do not believe the other claim about fraud and refute that charge. Everything done for your purchase was done properly and with integrity. We are sorry you feel otherwise. Thank you for sharing your feedback with us. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

November 12, 2020

Excellent salesmanship, explanation of features on the 2020 model, and sales team reasonable to deal with. Excellent customer service with my two previous Muranos as well. Finance quick and efficient. More

by jeanetteminniti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaila Lincoln, Tony Brown
Nov 15, 2020 -

Woodmen Nissan responded

Hi Jeanetteminniti, Thank you very much for coming back to our store to purchase a vehicle again from us. It sounds like this was a truly exceptional experience. We appreciate the feedback in your review. Thank you for taking the time to post that for us. If we can be of further assistance to you, please do let us know. We look forward to your next visit. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

November 11, 2020

Painless car deal. Happy with our experience. Mike and Kaila were very helpful. We felt comfortable from start to finish. Would recommend in the future More

by ivey8d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaila Lincoln, Mike Geiger
Nov 12, 2020 -

Woodmen Nissan responded

Hi Ivey8d, Thank you so much for your purchase. We are glad everything went well with this experience for you. Thank you for taking the time to share your feedback in this review. We will be sure to let Mike and Kaila know how much you enjoyed working with them. Your recommendation means a lot. If you need any further assistance, please do let us know. We would love to see you return here again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

November 11, 2020

I came to woodman Nissan its a great place very friendly people they had great service and very nice people and trey von Kelsey was excellent and the best help great salesman More

by denverdenver123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tre'Von Kelsey
Nov 12, 2020 -

Woodmen Nissan responded

Hi Denverdenver123, Thank you for your purchase. Thank you as well for this review about your experience working with our sales staff. It sounds like Tre'Von helped make this a really great overall experience for you. We appreciate knowing about this. We will let him know you liked working with him. If we can help you with anything else, please do let us know. We will look forward to seeing you again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

November 07, 2020

Jasmin Ertz is new to the Nissan team, she was very eager to help us get the car we wanted! She is nice, friendly and very helpful. We did end up purchasing the car we wanted. Mike Geiger, her co-worker was, More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lois Hackamack, Mike Geiger, Jasmin Ertz
Nov 12, 2020 -

Woodmen Nissan responded

Hi CJ, Thank you for your purchase. We are thrilled that you found the vehicle you wanted. Thank you for sharing about your purchase experience in this review. We will let Jasmin and Mike know how much you appreciated all that they did for you. It sounded like a good experience. If there was anything we could have done better to earn 5 stars, please do let us know so we can learn from that and improve for next time. We will look forward to seeing you again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

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