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Woodmen Nissan

Colorado Springs, CO

4.8
1,092 Reviews

6840 Vincent Dr

Colorado Springs, CO

80918

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1,092 Reviews of Woodmen Nissan

August 19, 2021

Watch your back. My son is 19 and stationed at Ft. Carson. This dealership sold him a used truck and a extended warranty. The sold him the truck for twice what it was worth. When the oil leaked out More

by sodisapointed.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know.
Aug 30, 2021 -

Woodmen Nissan responded

Hello there, We are very sorry to hear about the disappointment you and your son felt about that purchase a few months ago. I know you spoke with our used car sales director, Harley, and you both discussed options. He presented you with an option that sounded like you were going to take us up on that. It seems you indicated that this would then resolve the matter, but we haven't seen you or the vehicle, and we have heard nothing more after that initial contact earlier this month. Please let us know if you want to take Harley up on that offer. We would like to know if that would then take care of everything or if there's something further to be discussed about this matter. Please reach back out to us at your convenience. You may contact Harley at (719) 234-1031. We hope to hear from you. We hope to help get this all taken care of. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

Sep 10, 2021 -

sodisapointed. responded

Harley did make a fair offer to take care of his end of the problem and I really appreciated it. Unfortunately, when I called the extended warranty company they said they never said they wouldn't cover the engine repairs and the claim was still pending. We had already paid out of pocket for the repairs. I'm so glad I followed up on my own after getting misinformation from the service dept. I was able to gather all the paperwork for the engine repairs and submit it for a reimbursement. Fingers crossed.

Oct 01, 2021 -

sodisapointed. responded

The struggle continues, It is now a month since my son's 2011 Chevey Colorado was inspected. The adjuster at the extended warranty company needs to know why the engine seized, because the service dept at Woodman Nissan didn't not state the reason on the multi-inspection report. They told my husband it was because the oil leaked out, but he paperwork said the oil levels were full. Because they told us the extended warranty company would not cover the repairs, we didn't bother to ask them to correct the paperwork. Now, my son is overseas in Kuwait and I'm trying to sort things out. i feel Woodman Nissan's service dept. really dropped the ball and we are the one's out the cost of replacing the engine. I sent a personal email to Debbie Oberg who responded above and explained why I was not ready to retract my statement yet. She was empathetic, but said there was nothing she could do. The adjuster will be contacting Woodman Nissan soon. Hopefully, they will confirm the engine seized because the oil leaked out and this will finally be over. After Harley trying to make things right, I sincerely hope the service dept has the same integrity.

August 18, 2021

Jose was honest and worked with us very well and was patient and understanding and did everything in his power to make the sale and make possible. More

by Martyni99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaila Lincoln, Jose Gonzalez
Aug 23, 2021 -

Woodmen Nissan responded

Hi Martyni99, Thank you for your purchase. It sounds like everything went well working with Jose for this purchase. We are pleased to hear about that. Thank you for sharing your feedback with us in this review. If we can help you with anything else, please do let us know. We would love to see you again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

August 14, 2021

They are the absolute worst every time I go there it’s a bad experience. Salesman polite but service center reps are rude and act annoyed as they over charge you for a washer.I only deal with them for my ve More

by adarin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
They all suck! My person was internet sales he was polite but just would not budge. Sales manager refused to work with me according to him
Aug 16, 2021 -

Woodmen Nissan responded

Hello Adarin, We are very sorry to hear you were not pleased with a recent experience involving our sales department. Although you also commented on past experiences with our service department as well, you wrote this review about your sales experience. It is unfortunate we were unable to come to an agreement on a particular truck you were interested in. We presented you with the price and other details in a professional, fair, and polite manner. We didn’t do anything wrong. You chose to ultimately buy elsewhere. We hope you’ll be happy with that purchase. If you decide to change your mind and want to look at another vehicle here eventually, just let us know. We are sure we’ll see you again, perhaps even for our parts department. Again, we are sorry it wasn’t possible to come to an agreement recently. Management has been made aware of your concerns. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

Aug 16, 2021 -

adarin responded

You will see me for services and oil changes but I will not be purchasing any more vehicles from you or the other store. Too many bad experiences. Price was not even close to fair and you are price gouging and you know it. The infinity dealership in Aurora has a similar vehicle for a lower price. This was it for me, but don’t mind you guys doing the warranty work and oil changes. I definitely try not to purchase parts from you guys. Your loss not mine!

August 13, 2021

TreVon was super helpful and helped us with making this a fast experience. Thanks to all the guys at woodman that made this quick and easy. Would definitely recommend and make sure to ask for TreVon! More

by Greg G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Gibson, Tre'Von Kelsey
Aug 23, 2021 -

Woodmen Nissan responded

Hi Greg, Thank you so much for your purchase. We are thrilled that you are pleased with everything. Thank you for taking the time to share your thoughts here in this review. We appreciate that. It's great to know how Tre'Von and other staff members took care of you. If we can be of any further assistance at all, please do let us know. We will look forward to seeing you here again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

August 11, 2021

Tony got me into the truck of my dreams at an affordable price. He had great insight and knowledge of the dealerships stock on hand that fit my needs. More

by Andrewwhitt19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Campbell, Tony Brown
Aug 23, 2021 -

Woodmen Nissan responded

Hi Andrew, Congratulations on the new truck! We are so happy for you. Thank you for your purchase and for posting this review. We appreciate this very much. We are confident you'll enjoy that new vehicle for a long time. We will definitely make sure that Tony knows how much you liked working with him as well. If we can help you with anything else, please do let us know. We will look forward to seeing you here again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

August 07, 2021

Tony was knowledgeable and enthusiastic. Vehicle was clean and seemed to be in sound condition. Overall came away with a good impression and will likely do business here in the future! More

by Dan B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Gibson, Tony Brown
Aug 23, 2021 -

Woodmen Nissan responded

Hi Dan, Thank you for your purchase. We are also want to thank you for this positive review about your experience. We appreciate that. If we can be of further assistance at all, please do let us know. We hope to see you again one day. Please back and see us. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

August 05, 2021

I enjoyed working with Tony for the purchase of my Altima. He was quick to respond to my issues and handled everything quickly. Great job! More

by huskerluvr63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Gibson, Tony Brown
Aug 17, 2021 -

Woodmen Nissan responded

Hi Huskerluvr63, Thank you for your purchase and for this review. We are so glad we had this opportunity to earn your business here recently. It sounds like Tony did a great job for you. We will make sure he knows how much you enjoyed working with him. If we can do anything else for you, please do let us know. We will look forward to seeing you again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

August 02, 2021

We bought our car sight unseen from out of state. It was such a smooth process and they were very honest about the condition of the car. Thank you, Mike and Woodmen Nissan! More

by KOlsen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Geiger
Aug 23, 2021 -

Woodmen Nissan responded

Hi KOlsen, Thank you so much for your purchase. We appreciate this opportunity we had here to earn your business. We are thrilled that you were pleased with everything about this purchase, especially since you were not local here to see that vehicle at time of purchase. Thank you for sharing your feedback with us in this review, too. We will make sure Mike knows how much you appreciated all that he did for you. If we can be of any further assistance to you, please do let us know. We would love to be of assistance to you again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

July 30, 2021

Tre’von and Woodmen Nissan went above and beyond for us! Tre’von not only worked with us completely via phone/text (since there weren’t any Pathfinders we loved in KS), but then drove 4 hours to meet us hal More

by tallham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tre'Von Kelsey
Aug 23, 2021 -

Woodmen Nissan responded

Hi Tallham, Thank you very much for your purchase from our store. We are glad we had this opportunity to earn your business here and that you were quite pleased with everything. We will definitely pass along your great feedback to Tre'Von so he knows how much you enjoyed all that he did for you. Thank you for taking the time to share with us about your experience. If we can be of further assistance at all, please do let us know. We look forward to being of service again to you one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

July 26, 2021

I found the staff to be very helpful and very honest and welling to help out with any thing that we wanted help withand was welling to show hiw to work it More

by TChurch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Gibson, Joseph Solven
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