Woodmen Nissan

Woodmen Nissan responded

Hi Luvthemtns2, Thank you very much for your recent purchase. We are thrilled that everything went so well for you with David. It sounds like he took great care of you the entire time. Thank you for sharing your comments in this review. We appreciate the opportunity to help you find a new vehicle. If can offer additional help at all, please do let us know. We will look forward to your next visit here. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

Woodmen Nissan responded

Hello Morgan, Thank you for your recent purchase. We are glad we were able to exchange vehicles for you since you were not initially happy with the LEAF and got the Rogue instead. It sounds like you enjoyed working with your salesperson. We are disappointed, however, that you are now not satisfied with your overall purchase experience. We are sorry you feel this way. You brought up the other Nissan store in town. We have the same owner and do things similarly. We aren’t sure where you got the $4K mark-up information from since that doesn’t relate to your situation. The Rogue cost more than the LEAF, so based on price and your pre-approval information, that determined what was offered to you by our finance department. It is not an accurate statement about only giving a certain interest rate if warranties are purchased. It seems there is some confusion about the details of your purchase agreement that we would like to clear up if you would like to speak with someone about that. Please let us know if we can help you. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

dgtlrssn responded

No I wanted to exchange for a new leaf or a new Rogue but was told there is $4k in add ons for new vehicles and where I got that from was the sales person. And I was told by finance that he would give me a lower rate by 1.25% if I purchased warranties, I'm sorry you guys aren't happy with the review but there are dealers that don't mark up vehicles and there are some that do and when the dust settles customers will remember the ones that did participate in additional mark ups.

Woodmen Nissan responded

Hi Silverred7, Congratulations on your purchase. Thank you for choosing our store. We are so glad you were pleased with everything. Thank you for this review about your experience with our staff. We appreciate the information you shared with us. it is good to know that several members of our team made sure you had a truly exceptional experience. If we can do anything else for you, please do let us know. We look forward to seeing you return here again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

Woodmen Nissan responded

Hi Harvestmoon14995, Thank you very much for your recent purchase. We are thrilled you were pleased with this experience. Thank you as well for this review. We will make sure Jose knows how much you enjoyed working with him. Your recommendation means a lot to us. If we can help you with anything else, please don't hesitate to reach out. We will look forward to seeing you here again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

Woodmen Nissan responded

Hi Dgtirssn, Thank you for your purchase. We appreciate the great feedback you gave us in this review, too. That was helpful to know how well Jose took care of you. If we can help you with anything else, please do let us know. We will look forward to seeing you here again one day. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

Woodmen Nissan responded

Dear Stephen, It is our hope that we can always provide a truly exceptional car-buying experience for our customers. It is disappointing, however, that you feel you did not receive that here. We are sorry you were not pleased with some aspects of the experience, and ultimately decided not to actually buy the Rogue you were looking at. It is great you were very pleased with your sales consultant. You felt the finance part of this experience was less than satisfactory. Our staff did go over pricing with you. You initially expressed interest in getting an extended warranty for your vehicle. We did tell you how much that would cost to add that warranty for your vehicle. We are not going to reduce the price of the vehicle for the price of that extended warranty just to complete this transaction, as you requested. We are sorry if there was any misunderstanding. We have worked closely with the military community for years and will continue to do so. We do not agree with your claims as stated in this review. We are sorry we could not come to an agreement in order to complete this purchase for you to your satisfaction. We wish you well with your search for a vehicle elsewhere. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

Woodmen Nissan responded

Hi Randy, Thank you very much for your recent purchase. We are thrilled this was such a pleasant experience for you. It sounds like our staff took care of you to make sure you were completely satisfied. Thank you for this review. If we can be of further assistance at all, please do let us know. We would love to see you return to our store one day. We will look forward to being of help again in the future. Thank you. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com

Woodmen Nissan responded

Hi Radiomouf, we're thrilled to hear about your wonderful experience with us. Here at Woodmen Nissan we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!