Windward Hyundai

Great service done in good time. Friendly, helpful service department. Jerry is doing a great job with the Service department. Our experience was a major improvement over our prior visit. service department. Jerry is doing a great job with the Service department. Our experience was a major improvement over our prior visit. More

it was very fast and good , had just enough time to drink a soda, and it was done, they even asked to wash my car for me. perfect timing, i try to polish my car the same day i take it in for service, so . on a soda, and it was done, they even asked to wash my car for me. perfect timing, i try to polish my car the same day i take it in for service, so . one less thing to do . all i had to do was polish my car. More

Jay Lee was very helpful and friendly. He listened to what I wanted to purchase. He was very patient. Rachel was also very helpful. They explained everything that was happening along the way. what I wanted to purchase. He was very patient. Rachel was also very helpful. They explained everything that was happening along the way. More

My husband had an impromptu business trip he had to leave for 2 weeks earlier than he was suppose to. During that time my current car started acting funny. I had to park it and drive my husbands vehicle whil for 2 weeks earlier than he was suppose to. During that time my current car started acting funny. I had to park it and drive my husbands vehicle while he was gone. It was getting closer for him to come home and I knew when he got back I wouldn't be able to drive his truck anymore, so we started looking for a vehicle. I had lowered my choice to 3 and started testing out dealerships. When I arrived at Windward Hyundai, I was instantly greeted by Michael Torres. He was so personable and friendly that we hit it off the bat immediately. He showed me to the vehicles I was looking at but my eyes wandered to a metallic sky blue 2013 Hyundai Sonata Hybrid. He was very thorough in explaining the car inside and out. He let me enjoy the car during the test drive. He also understood that I wanted to wait till my husband came back to fully commit to the car. Michael stayed in touch as well as Stephanie and Amber. Every conversation was pleasant and nice. No pushing or bullying. When I brought my husband in, he felt the same way as I. When we started talking about numbers (the part I hate) they did everything in their power to make it easier on us and get us to where we felt comfortable. Once we agreed, it was all easy as cake after that. We signed and drove off the lot and into the sunset :) More

The service was excellent and we always enjoy bringing our car to the Windward side of the Island. We live all the way in Royal Kunia. The people are friendly and the extra service as well as the additi our car to the Windward side of the Island. We live all the way in Royal Kunia. The people are friendly and the extra service as well as the additional check points done to the car is well worth the drive. Even though we came in to service our car, the sales people there are also friendly and helpful. Gerald Lum has been helpful with the tips for our car even though he is a sales person. Quality people. The free car wash really hits the spot. It sure saves me some elbow grease since I'm retired. More

I did the appointment online and when I arrived, the service dept did not know what exactly need to be done to the car. After telling Sal what the issues were with the car and since this was the first t service dept did not know what exactly need to be done to the car. After telling Sal what the issues were with the car and since this was the first time there, he made us feel comfortable and told us what needed to be done and why. He provided excellent service. More

Your staff is very friendly and we found Mike to be a very good sales person, very knowledgeable and helpful as far as questions, etc. We were at your dealership from 9:30 am on Tues. 8/6/13 with a 9:45 very good sales person, very knowledgeable and helpful as far as questions, etc. We were at your dealership from 9:30 am on Tues. 8/6/13 with a 9:45 am appt. The sales managers who your receptionist recommend to see weren't available so Mike Torres was called to assist us. We explained our intentions, which was to get some quotes on a new Hyundai with a trade_in. Well, with the bonuses Mike was able to offer was still a little too high for us. So Mike put in our offer with Quentin Holt and he tried to explain the costs. At that time he asked what kind of figures we had in mind and he had some used trades that were recent trades that could possibly fit our needs. We were ready to leave and wanted to consider the offer when he said he would offer us a deal that would only apply for today, so we listened. Being way past lunch, after 2 pm, we wanted to leave because we had my 92 yr. old mother-in-law with us all this time. But anyway your gang wanted to get everything signed and have us on our way with the new car. The problem I noticed was that the car wasn't really cleaned as you would expect for a car that's ready to go. I mentioned that to Mike and he made an effort to sweep up the concerns and said that the best crew of detailers had gone through the car. I couldn't believe the the trouble trying to remove the water spots on the outer windows. It seemed as though the car went through an automatic wash n wax car wash and the tires were painted. I opened the engine compartment and it was all dusty like a years worth of driving dust and dirt was in there. The vent portion of the windshield had leaves and stuff still there, like it was there for a while. The car seems to be alright but it seems to miss when cold started and the oil fill was above the full line. In their haste, I don't think your staff knew that the car was in that condition just looking at it from the outside. Anyway we left your place at about 4pm. I hope this will help you to make sure things are as they should or would think it should be for any new customers. Thank you, I'm trying not to drive the car until we get the safety check sticker on. I hate to be pulled over by the police, even if it's not my fault. Gerald Sakamura P.S. I did mention to Mike that we were going to Honda Windward to check out their CRV, since we still have one since year 2000. More

I was pleased with the service I got. The workers were kind and helpful, quick and accurate. The work was done as we waited in a comfortable area. I was pleased with the car wash and vacume and one of t kind and helpful, quick and accurate. The work was done as we waited in a comfortable area. I was pleased with the car wash and vacume and one of the workers even programed my cell phone to my car. Thank you very much. Bette Sue Cazimero More

Although the whole process was a bit long, Mr. Lee was very accommodating in everything I asked for. My satisfaction was of utmost importance to him. He was very courteous, friendly and patient. I kno very accommodating in everything I asked for. My satisfaction was of utmost importance to him. He was very courteous, friendly and patient. I know I will be very happy with my new Sonata. More

Your company has a very friendly atmosphere. The service attendants were very easy to talk to and were very helpful and informative about car maintenance. I was very satisfied. attendants were very easy to talk to and were very helpful and informative about car maintenance. I was very satisfied. More