Willowbrook Kia

I will say that Cindy was nice and polite however she did question my knowledge of the release date of the 2021 Kia Stinger as if I did not do any research on the car and tried to use it as leverage for me t question my knowledge of the release date of the 2021 Kia Stinger as if I did not do any research on the car and tried to use it as leverage for me to purchase the car. I was looking for a Kia Stinger GT1, the dealership stated that they would find one for me. However they were not able to, Cindy stated that the reason they were not able to find a Stinger was because there were not many on the market. Which was true there weren't many, but she tried to tell me the reason why there weren't many was because 2020 was the last year of the Kia Stinger and there wouldn't be a 2021. She told me this 1 week after Kia just announced the 2021 Stinger and it would be sold at the end of Q3. I told Cindy about the announcement and she stated that it was just a concept car and that the car wouldn't be sold. (Why would Kia tell consumers that the car will be sold, but their employee that it's a concept car and wouldn't make it to the market?) Other dealers never told me 2020 was the last year, only her. They never called me back after I told her about the production of the 2021 Stinger and now it's September and 2021 Stingers are on the market. Please do some researching before you lie 😂 More

I bought a kia forte and extended tire warranty. My tire got a bubble on the sidewall...no rim damage. Michelle in the service dept told me i that i didn't have that coverage (lie). Craig, the warranty man got a bubble on the sidewall...no rim damage. Michelle in the service dept told me i that i didn't have that coverage (lie). Craig, the warranty manager told me I did. A claim was submitted for the tire. I called today to ask about the claim and Michelle told me the claim was denied (supposedly). False advertising on an extended warranty is not a good company practice. Michelle told me I must have hit a curb...i did not! I park in my driveway. What's the purpose of paying extra for tire coverage if it doesn't even cover a bubble ? More

Recall Service We were sent a recall letter from Kia. We decided to try a different dealer other than the one we purchased our van from close to our home, because o We were sent a recall letter from Kia. We decided to try a different dealer other than the one we purchased our van from close to our home, because of a bad service experience a month before the recall. So we went online to check ratings. Found Willowbrook Kia with high ratings. We called for the appointment, explained to the lady that we only own one vehicle and could not leave it for a long time, because of the recall they did not have enough loaners. The lady was able to make an appointment the next day being a Saturday. The waiting room was comfortable the workers very friendly kept asking if there was anything that we neededd, 100% different experience from our local Kia dealer. The service was fast. No grease no dirt and grime and most of all no damage to our vehicle when we got it back, unlike our local dealer. Willowbrook are not only proffesional but caring, they saw the booster chair and did a complete inspection since van is in warranty informed us about the front tires and replaced them for us at the same time. Again the local dealer said that they did the inspection and even though van is in warranty they charged us $150 and no report was given to us,but Willowbrook did the inspection at no charge and a printout was given to us of the inspection. WE STRONGLY RECOMMEND THIS DEALER. IF WE COULD GIVE THEM 10 STARS WE WOULD. Thank you Willowbrook Kia from the Siddons Family More

"Very good experience". The car buying experience at Willowbrook Kia was excellent. Jim Skiniotes was extremely understanding and helpful. Went out of his way to help me wi The car buying experience at Willowbrook Kia was excellent. Jim Skiniotes was extremely understanding and helpful. Went out of his way to help me with a lease return and buying a new 2019 Sorento. There was no pressure at all. Thank you Willowbrook Kia. More

Great dealership great people Great dealership and very friendly and great stff I recommend the dealer ship if I have any friends I would recommend the dealer ship to them . Great dealership and very friendly and great stff I recommend the dealer ship if I have any friends I would recommend the dealer ship to them . More