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Willowbrook Kia
Willowbrook, IL
109 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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109 Reviews of Willowbrook Kia
January 23, 2025
Willowbrook Ford provides awesome service and quicker turnaround than expected on my oil change, tire rotation and inspection. Nice job as always! turnaround than expected on my oil change, tire rotation and inspection. Nice job as always! More
by ilovegod13094
Employees Worked With
Diana, mechanic, drop off and pick up drivers as well
January 08, 2025
Very disappointed with this dealership. Bought a brand new car, told first two oil changes are free. Totally lied. 1st one was free, had the oil changed today, the second complimentary serv Bought a brand new car, told first two oil changes are free. Totally lied. 1st one was free, had the oil changed today, the second complimentary service, charged $130 for an oil change. Argued with me about I don't get 2 free oil changes, when yet I showed proof from their website saying, that the first two service visits which include oil change, vehicle inspection and tire rotation is free!!! They didn't care. Never going back to them again!!! I would not recommend this dealer. Dishonest and does not honer what's in writing. More
by koenig943
Employees Worked With
Diana M.
December 23, 2024
I always appreciate that. You always bring my car back nice and clean and you always explain everything that’s been done to the vehicle and it be time. I do appreciate being p You always bring my car back nice and clean and you always explain everything that’s been done to the vehicle and it be time. I do appreciate being part of Willowbrook Ford and Kia. He is part of the reason why I keep coming back. thank you Matt merry Christmas. More
by Jesusgreatlord
Employees Worked With
Matt
September 04, 2024
Several weeks ago, I contacted WIllowbrook Kia as the had one of the only RWD Kia EV-6 GT-Line vehicles within my region. I let Anthony (my issued salesperson) know that I was ready to proceed to take delive one of the only RWD Kia EV-6 GT-Line vehicles within my region. I let Anthony (my issued salesperson) know that I was ready to proceed to take delivery of the vehicle immediately sight unseen. Living about 200 miles away, I informed Anthony that I would need to fly into ORD as it would simplify things. Soon after this, Anthony responds that the vehicle has both hail damage and severe scratches and would need to be sent to the body shop for repair. I let him know that I still wanted to proceed, but I have been totally ghosted by him with any updates. I have reached out many times to both him and the dealership and it has been crickets. TAKE YOUR BUSINESS ELSEWHERE!! More
by srbehrmann
Employees Worked With
ANTHONY
January 18, 2023
I leased a 2021 Kia Sportage and the car burns oil has had me come back for my 3rd round of oil consumption tests , which means I go back every one thousand miles and the car is low on oil.. but won’t do had me come back for my 3rd round of oil consumption tests , which means I go back every one thousand miles and the car is low on oil.. but won’t do anything to rectify the problem .. they are blaming Kia corporate .. the service department is awful , they did two really bad things to my car , they are the ones that screwed it up in the first place . They lost a good customer , never again will I deal with them for my next car More
by Roez54
Employees Worked With
Matt Tim Ward , Brian
March 22, 2022
"WHEN IS A DEAL NOT A DEAL ? " --- WHEN YOU DEAL WITH WLLOWBROOK KIA A week after they agreed to a specific deal, upon turning in a leased 2019 Kia, they stated that the person " --- WHEN YOU DEAL WITH WLLOWBROOK KIA A week after they agreed to a specific deal, upon turning in a leased 2019 Kia, they stated that the person who gave me the trade-in amount a week ago was not an authorized appraiser and the deal they agreed upon would not be completed. I have contacted both Kia American and Kia Motors Finance and complained. Have yet to hear anything but I will never deal with this dealership again. More
by dgw100
Employees Worked With
Galo
September 11, 2020
I will say that Cindy was nice and polite however she did question my knowledge of the release date of the 2021 Kia Stinger as if I did not do any research on the car and tried to use it as leverage for me t question my knowledge of the release date of the 2021 Kia Stinger as if I did not do any research on the car and tried to use it as leverage for me to purchase the car. I was looking for a Kia Stinger GT1, the dealership stated that they would find one for me. However they were not able to, Cindy stated that the reason they were not able to find a Stinger was because there were not many on the market. Which was true there weren't many, but she tried to tell me the reason why there weren't many was because 2020 was the last year of the Kia Stinger and there wouldn't be a 2021. She told me this 1 week after Kia just announced the 2021 Stinger and it would be sold at the end of Q3. I told Cindy about the announcement and she stated that it was just a concept car and that the car wouldn't be sold. (Why would Kia tell consumers that the car will be sold, but their employee that it's a concept car and wouldn't make it to the market?) Other dealers never told me 2020 was the last year, only her. They never called me back after I told her about the production of the 2021 Stinger and now it's September and 2021 Stingers are on the market. Please do some researching before you lie 😂 More
by Matt
Employees Worked With
Cindy Snow
