Willowbrook Kia

Very professional and knowledgeable about the needs related to the vehicle age and mileage. Courteous too. related to the vehicle age and mileage. Courteous too. More

Trajce was very knowledgeable on the K4 I purchased in January 2025. I wanted to test drive the vehicle and immediately assisted with his service. 100% Satisfied January 2025. I wanted to test drive the vehicle and immediately assisted with his service. 100% Satisfied More

Very Helpful and great communication, got the vehicle I wanted with no hesitation! A++ service and deals. Thank you so much Trajce! wanted with no hesitation! A++ service and deals. Thank you so much Trajce! More

Willowbrook Ford provides awesome service and quicker turnaround than expected on my oil change, tire rotation and inspection. Nice job as always! turnaround than expected on my oil change, tire rotation and inspection. Nice job as always! More

Very disappointed with this dealership. Bought a brand new car, told first two oil changes are free. Totally lied. 1st one was free, had the oil changed today, the second complimentary serv Bought a brand new car, told first two oil changes are free. Totally lied. 1st one was free, had the oil changed today, the second complimentary service, charged $130 for an oil change. Argued with me about I don't get 2 free oil changes, when yet I showed proof from their website saying, that the first two service visits which include oil change, vehicle inspection and tire rotation is free!!! They didn't care. Never going back to them again!!! I would not recommend this dealer. Dishonest and does not honer what's in writing. More

I always appreciate that. You always bring my car back nice and clean and you always explain everything that’s been done to the vehicle and it be time. I do appreciate being p You always bring my car back nice and clean and you always explain everything that’s been done to the vehicle and it be time. I do appreciate being part of Willowbrook Ford and Kia. He is part of the reason why I keep coming back. thank you Matt merry Christmas. More

You can do business with them--they have a hard time saying no. Haggling is where the customer always wins. saying no. Haggling is where the customer always wins. More

Several weeks ago, I contacted WIllowbrook Kia as the had one of the only RWD Kia EV-6 GT-Line vehicles within my region. I let Anthony (my issued salesperson) know that I was ready to proceed to take delive one of the only RWD Kia EV-6 GT-Line vehicles within my region. I let Anthony (my issued salesperson) know that I was ready to proceed to take delivery of the vehicle immediately sight unseen. Living about 200 miles away, I informed Anthony that I would need to fly into ORD as it would simplify things. Soon after this, Anthony responds that the vehicle has both hail damage and severe scratches and would need to be sent to the body shop for repair. I let him know that I still wanted to proceed, but I have been totally ghosted by him with any updates. I have reached out many times to both him and the dealership and it has been crickets. TAKE YOUR BUSINESS ELSEWHERE!! More

I leased a 2021 Kia Sportage and the car burns oil has had me come back for my 3rd round of oil consumption tests , which means I go back every one thousand miles and the car is low on oil.. but won’t do had me come back for my 3rd round of oil consumption tests , which means I go back every one thousand miles and the car is low on oil.. but won’t do anything to rectify the problem .. they are blaming Kia corporate .. the service department is awful , they did two really bad things to my car , they are the ones that screwed it up in the first place . They lost a good customer , never again will I deal with them for my next car More

"WHEN IS A DEAL NOT A DEAL ? " --- WHEN YOU DEAL WITH WLLOWBROOK KIA A week after they agreed to a specific deal, upon turning in a leased 2019 Kia, they stated that the person " --- WHEN YOU DEAL WITH WLLOWBROOK KIA A week after they agreed to a specific deal, upon turning in a leased 2019 Kia, they stated that the person who gave me the trade-in amount a week ago was not an authorized appraiser and the deal they agreed upon would not be completed. I have contacted both Kia American and Kia Motors Finance and complained. Have yet to hear anything but I will never deal with this dealership again. More