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Williamson Cadillac - Service Center

Miami, FL

4.7
3,311 Reviews

3,311 Reviews of Williamson Cadillac - Service Center

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July 18, 2025

Getting picked up was a hassle. Also I believe my repair should have been covered by warranty but they refused. More

by charlotte.donn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carmen Alicea
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rita
July 17, 2025

I called Julio and told him about a battery issue l had and within an hour Roadside service (Manny) was here and changed my battery. Thank you Manny and Julio for such a great service. More

by JOEANDELENA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

Thanks for the service completed on My vehicle. Is performing well and smooth with better fuel economy More

by rafaelbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

Everyone at Williamson Cadillac is professional, courteous, and helpful. They go out of their way to assist in anyway they can. More

by Mabel Lamas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McKesson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2025

Just went for the oil change and ended up with a 627. 00 dollars bill.They did not notify me prior of performing the job. Truck has only 17,000 miles. More

by CMEBRAVO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Mayorga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carmen Alicea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Beny Ledesma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Williamson Cadillac responded

Thank you for your valuable feedback- we understand your concern and sincerely apologize for the unexpected charges and lack of prior notification. Transparency is key, and we appreciate you bringing this to our attention—if you'd like to discuss your experience further, please don't hesitate to reach out to me directly at janelysp@wagmiami.com.

Jul 17, 2025 -

Williamson Cadillac responded

Thank you.

July 15, 2025

Both of them were very professional and also very pleasant and kind. They made the fact that the battery in my car died almost a pleasant experience! More

by KDORF1
Recommend Dealer
Yes
Employees Worked With
John Varela, Manny Ortega
Jul 15, 2025 -

Williamson Cadillac responded

We’re so glad that John and Manny turned an unexpected battery issue into a positive and reassuring experience with their kindness and professionalism. Thank you for your feedback and support.

July 15, 2025

Professional. She and the mechanic very human with the problems of others. We need more people Like them . More

by Yigough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Williamson Cadillac responded

We are so happy to know that Carmen and the technician showed such genuine care and humanity. Comments like yours remind us why compassion is at the heart of great service.

July 15, 2025

Its a great dealership every one is very nice and helpful. I enjoy takeing my vehicle there. Carmen alicea was very nice and helpful. More

by jorgegutierrez696
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Williamson Cadillac responded

Thank you, Jorge! We’re so pleased that Carmen’s kindness and support made your visits enjoyable. We are grateful for your continued support.

July 15, 2025

Very knowledgeable and helpful. Got me in and out in a very fast and professional manner More

by Krisannelo18
Recommend Dealer
Yes
Employees Worked With
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Varela
July 14, 2025

I great experience as always in Williamson. I would recommend this dealership to anyone. From the sales Dept to the Service Dept More

by DANIELLE.PUJOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Carbonell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beny Ledesma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Williamson Cadillac responded

Danielle, thank you for trusting us time and again across departments; your recommendation is the highest compliment we could ask for. We’re proud to continue delivering a consistently great experience.