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Williamson Buick GMC - Service Center

Miami, FL

4.4
1,916 Reviews

1,916 Reviews of Williamson Buick GMC - Service Center

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December 27, 2022

Had a oil change cap left unscrewed oil ran out promise to come to my house that and they never showed up. I had to call for a manager the following day to get service taken care of. More

by chicasparrish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rolando Pardo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Williamson Buick GMC responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Juan Santos Service Director juans@wagmiami.com

December 23, 2022

Outstanding customer service, timeliness and knowledge of what I needed. The car was ready as promised More

by Klegaspirn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Gomara
Dec 27, 2022 -

Williamson Buick GMC responded

Thank you for the kind words. I am completely committed to providing top quality service and I am thrilled to hear that your experience reflected this dedication. Sincerely, Juan Santos Service Director juans@wagmiami.com

December 23, 2022

Great personal customer services, just makes us feel comfortable going back years after year keep up the good work More

by marcos4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Williamson Buick GMC responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 23, 2022

Great customer service and great price. Really appreciate the transportation from and to the dealership. More

by RONMACHADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Loero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Pardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Reyno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Gomara, Skip Moosang
Dec 27, 2022 -

Williamson Buick GMC responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that I can do, please come back and see me again. Take care! Sincerely, Juan Santos Service Director juans@wagmiami.com

December 21, 2022

I’m 100% completely satisfied with the quality delivery and service I received from Williamson Cadillac Buick GMC. My salesperson, Ron Peoples, was outstanding. He was knowledgeable, courteous, prompt and More

by Waboyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Carbonell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jermaine Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Penn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beny Ledesma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carmen Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Rogers, Robert Garcia
Dec 22, 2022 -

Williamson Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let me know if we can assist you again! Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

December 18, 2022

It’s always a pleasure bringing my GMC truck for Schedule maintenance I have used the same service rep for many years , his name is Eric Fernandez and he always been polite and the service has been accompli More

by robertbline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Williamson Buick GMC responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Williamson Buick GMC special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Juan Santos Service Director juans@wagmiami.com

December 16, 2022

Excellent job very professional and very friendly they are very fast I. Services and clean the car More

by JCIBARRA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Williamson Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in friendly and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Juan Santos Service Director juans@wagmiami.com

December 15, 2022

Tony and the service Manager were great. Extremely professional and knowledgeable. They treated me with the outmost respect and did the job in just a short time. I am highly appreciative for More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 16, 2022 -

Williamson Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let me know if I can assist you again! Sincerely, Juan Santos Service Director juans@wagmiami.com

December 14, 2022

I was not SOLD any unnecessary work. Carlos is an excellent agent he remembered servicing my truck twice before. George W. Has a great employee. More

by BEARLY4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Gomara
Dec 16, 2022 -

Williamson Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Juan Santos Service Director juans@wagmiami.com

December 13, 2022

I was there for a recall and I left with a 1,600 bill instead More

by freeflychoicedestiny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Gomara
Dec 15, 2022 -

Williamson Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Juan Santos Service Director juans@wagmiami.com

Dec 15, 2022 -

freeflychoicedestiny responded

I would definitely be interested in speaking to you concerning this matter asap, if you can forward a direct number or extension that I can contact you immediately, would be appreciated. Rose Flowers 1946 NW 57 St. Miami, Florida 33142 786/991/4560 freeflychoicedestiny@yahoo.com

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