Wilkins RV

Solid Sales and Service We purchased a new Grand Design 2018 Solitude 374 TH from Wilkins RV in Bath several months ago. I waited this long to write a review because I like We purchased a new Grand Design 2018 Solitude 374 TH from Wilkins RV in Bath several months ago. I waited this long to write a review because I like to see how the dealer handles post sales follow up and service – everybody feels great the day they pick up their new rig but it’s how they feel months afterwards that counts. This is the second coach that I purchased from Wilkins, the first one being a Heartland Bighorn from their Churchville location. As far as service goes, I use their Victor location because it is convenient to where I live and because I have always received excellent service from their service manager, Tim Henehan. So, to start at the beginning, I was totally satisfied with the sales and service out of the Churchville location when I owned my Bighorn. All the promises made by Mike Sullivan during the sales process were kept - the delivery had a few minor hiccups but those were efficiently handled by the Churchville crew and we loved that coach. When it came time to move up to a bigger model, we selected the Solitude and worked with the folks in Bath because that location is a Grand Design Dealer. Again, the sales process was seamless, and the coach was delivered on time and configured exactly as ordered. However, life is not a bed of roses and neither is the RV acquisition process. When the coach was delivered, I had a major issue with the tires provided by the factory. Without going into a painful amount of detail, I simply did not want the tires that came with the coach. Considering this is a three-axle rig, 6 tires are certainly no small order and the manufacturer seemed to be intransigent (don’t misunderstand – Grand Design is an excellent outfit, but this was one of those points where we had to agree to disagree). To smooth out the bumps, Wilkins stepped up to the plate (the owner, Brian Wilkins was personally involved), swapped out the skins and I picked up the coach – a week late but still smiling. The point of the above is simple – nothing in life ever goes as expected, especially when you are buying an RV (at least that’s my experience). What separates the good dealers from the lousy ones is how they handle the problems. You can have a major issue that upsets you, but if the dealer is professional, you’ll still be smiling at the end of the day. It’s great if you can save a couple of hundred bucks (minor change when considering the cost of an RV and the length of the financing) but when you need to have the dealer stand behind the product and they won’t because they are the “low price leaders”, you’ll wish you had purchased from a solid dealer. We shopped for this luxury coach all over the US and Wilkins pricing was extremely competitive, but still at the end of the day we chose to pay a couple of hundred bucks more rather than get the “low price” from a dealer who we would likely never see again in Florida. Of course, pricing must be competitive, but the “rock bottom” price rarely equates to the lowest cost. Minor savings often equate to major problems. To put a bow on this rather lengthy review, Wilkins has always done right by me, their entire team (sales, service, parts, finance) in all of their locations is superb and if you purchase an RV here, you can count on being treated fairly and honestly. We love our new Solitude and we feel very good about having purchased it from a top-quality dealer such as Wilkins. If I didn’t truly believe this, I certainly would not have given them my business a second time. More

Great experiance, This was the first time we have ever visited the Wilkins RV dealership in Bath NY. We had Gary Drum for a salesman and he was outstanding. No pressure This was the first time we have ever visited the Wilkins RV dealership in Bath NY. We had Gary Drum for a salesman and he was outstanding. No pressure to buy, took his time with us. Answered all our questions. The staff was excellent all the way around. Had a great experience. Randy In service was great, didn't miss anything. also went over all our questions. Although we had traded one in and were familiar he was sure to go over everything on the new one. Great technician! Would recommend this dealership to anyone. And yes we did purchase a new 5th wheel. More

Olson Redhawk purchase Overall I would highly recommend this dealer and Jeff Lemen. Great service and very helpful in all departments. Mark in service was awesome and took t Overall I would highly recommend this dealer and Jeff Lemen. Great service and very helpful in all departments. Mark in service was awesome and took time to explain everything and answer our questions. Eric had everything ready so the process was very easy and he is very friendly. More

Totally pleased Nate Nichols is the MAN !! We discussed what I was looking-for and he was on it !! From day-one trough the entire process Nate was there. Kudos to Ma Nate Nichols is the MAN !! We discussed what I was looking-for and he was on it !! From day-one trough the entire process Nate was there. Kudos to Mark Evans and service professional Dave also!! With staff like WILKINS RV in Bath New York has at their disposal why would anyone go elsewhere ??? Keep-up the great work guys !! See you at service-time guys.Thanks to all !! More

Very Customer Oriented We purchased our 2017 Reflection from Jeff Lemen, who went out of his way to answer our questions and deal with our apprehension to trade in our old c We purchased our 2017 Reflection from Jeff Lemen, who went out of his way to answer our questions and deal with our apprehension to trade in our old camper and purchase a brand new one (at our ages). He answered all our questions and calmed our jitters. We had no intention of trading in our camper until we brought it down in Oct. for winterizing and found it had some major problems. Jeff led us to a camper that fit into our price range and truck capability. Since we did not have time to unload our old camper in Oct., Jeff arranged for us to transfer all our camping gear from one camper to the other in the comfort of their heated bay and provided staff to help us. They even stored the new camper over the winter, put our cover on and de-winterized it for us in April. Wilkins goes above and beyond. We wouldn't go anywhere else. Jim and Nancy Smith, Geneva More

Professional and very helpful. Bryan was a delight. He put us at ease right away. He is very easy to talk to and there are no dumb questions for him. He was always available and m Bryan was a delight. He put us at ease right away. He is very easy to talk to and there are no dumb questions for him. He was always available and made sure we were kept in the loop with everything prior to our purchase. He was very knowledgeable about our RV also. He was able to put us both at ease on our first test drive and it was great fun! We absolutely recommend Bryan Wise for anyone looking to buy a recreational vehicle. Ally & Stacey Mahopac, NY More

Excellent Dealer Purchase a 2017 North Trail from Jeff Lemen and Wilkins RV and they knocked it out of the park! Excellent service and extremely thorough! They expla Purchase a 2017 North Trail from Jeff Lemen and Wilkins RV and they knocked it out of the park! Excellent service and extremely thorough! They explained every single thing instead of pushing you out the door. Everything was explained in great detail and the walkthrough of the unit was perfect. Every nook and cranny was explained! HIGHLY recommend! More

GREAT CUSTOMER SERVICE I have purchase 3 new campers from Wilkins RV, my latest purchase has some manufacturer defects that have been resolved thanks the the service team at I have purchase 3 new campers from Wilkins RV, my latest purchase has some manufacturer defects that have been resolved thanks the the service team at Wilkins RV More

A very pleasant and professional experience. My salesman was Rich Mess and I found him to be very helpful. Especially due to some special adaptations I needed to have done to the RV. Everyone a My salesman was Rich Mess and I found him to be very helpful. Especially due to some special adaptations I needed to have done to the RV. Everyone at the dealership was very helpful. More

Too easy Our visit to Wilkins was just that. We arrived with a list of "gotta have's" (we'd been looking alot and others just didn't have the list covered). G Our visit to Wilkins was just that. We arrived with a list of "gotta have's" (we'd been looking alot and others just didn't have the list covered). Gary Dunn was friendly and courteous. He sat, listened and selected a few RV's for us to look at. We walked into the first, a Flagstaff S-lite, and we both went Ahhhhhhhh!!! Saw the second and they both had everything we needed. The first was chosen and the rest of the process was smooth as butter, from the sale, finance paperwork thru the delivery. Everyone, and I mean everyone, were great. They were knowledgeable, helpful and took the time needed for us to understand everything. Justin in service gave us a very thorough walk thru of the unit and all it's systems. They readjusted our hitch and installed a sway control in the mean time and it was ready to go by the time Justin finished educated us. Compared some other dealers we visited, we just can't say enough about this experience. Laid back, attentive, no pressure...you inject the positive adjectives and they will apply. Thank you again Wilkins, Howie and Linda Kincaid More