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Wilde East Towne Honda - Service Center

Madison, WI

4.1
549 Reviews

549 Reviews of Wilde East Towne Honda - Service Center

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October 11, 2023

This is an overdue review on Austin Rankin. He has helped me through several service repairs in the last year and has been spot on with diagnosing the possible issue at hand. He truly cares abo More

by SusieInc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Rankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Wilde East Towne Honda responded

Hi Susie, Thank you for the tremendous shout out to Austin for the helpful service at Wilde East Towne Honda. We appreciate the kind review and will definitely pass along your feedback! See you next time.

October 08, 2023

Cheryl knows her stuff! She listens, shes respectful and explains things the way she needs to so that I understand whats going on. Her communication is truley unmatched! Wil More

by chelsea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Romo
Oct 10, 2023 -

Wilde East Towne Honda responded

Hi Chelsea, Thank you for choosing to service your vehicle with us at Wilde East Towne Honda. We are deeply pleased to read about the level of care and communication you experience with Cheryl. We look forward to working with you again in the future!

October 05, 2023

Austin really knows his stuff! I came in confused and frustrated, but after vaguely attempting to explain the problem I was experiencing, he diagnosed the issue with ease and expl More

by Mitchell C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Rankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Wilde East Towne Honda responded

Mitchell, we're glad to know Austin was able to help clarify things for you at Wilde East Towne Honda. We appreciate your feedback and are here if you need anything else!

October 02, 2023

Arrived at the dealership for service, the service area was packed with vehicles. All the advisors were helping other customers while 5 of us waited by our cars for 10 plus minutes. As I was in the middle More

by UWBadger Alum
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Darius Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Rankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hinkle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Ahrens
Oct 03, 2023 -

Wilde East Towne Honda responded

Hello, We apologize for any inconvenience you encountered while waiting for service at our dealership. Your feedback is important to us, and we appreciate your patience. We will review this matter with our team to ensure that we provide the best possible customer service experience. Thank you for acknowledging the hard work of our service advisors. If you have any further concerns or need assistance, please feel free to reach out. Your satisfaction is a top priority for us, and we will continue to work on improving our service based on your feedback. Thank you for sharing your experience. At your availability, please reach out to me through the email below to further discuss your concerns. Best, Peter Bothe General Manager peterbothe@lithia.com

September 30, 2023

Wilde Honda is such a good dealership. Easy to have answers that I needed. JR was my salesman I worked with. More

by rsbain.otteson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff "JR" Bain
Oct 02, 2023 -

Wilde East Towne Honda responded

Thank you, Rsbain! We're pleased to hear that you found Wilde Honda to be a good dealership with easy access to the answers you needed. JR is a valuable member of our team, and we're glad he assisted you. If you have any more questions or need further assistance, please don't hesitate to reach out. Enjoy your day!

September 14, 2023

1st experience with service dept was Darius. He was kind, professional yet personable. He was very efficient & extremely nice. My Honda had a recall so I scheduled the service for about a month More

by Chicken Fried
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Darius Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin DiMaggio
Sep 15, 2023 -

Wilde East Towne Honda responded

Hello, Thank you for taking the time to share your recent service experiences. We are thrilled to read about the professional, kind and personable customer service you received from Darius. This is a reflection of the service we strive to provide at each visit. Therefore, we would like to extend our apologies for the miscommunication with your vehicle part and thank you for taking the time to drive to us. Your satisfaction and truck repairs are important to our team, and we hope to earn back your trust. At your earliest convenience, please consider reaching out to me directly and I would be happy to help you. Thank you, Ryan Hinkle Service Manager 608-402-8271 ryanhinkle@lithia.com

August 23, 2023

excellent service, very comfortable and above all very fast. They definitely know what they're doing! More

by Josephhortua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikaila Corcoran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Wilde East Towne Honda responded

Hi Joseph! Thank you for your positive feedback! We're delighted to hear that you had an excellent experience with our service. It's wonderful that you found the process very comfortable and that our team was able to provide a speedy service. If you have any more insights to share or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to continue providing top-notch service that exceeds your expectations!

August 05, 2023

Well, before new owners we loved this dealership. Syed was our go to sales person and Karen in financing always takes care of us. With new owners we see and noticed the changes and feel badly for t More

by gylessarahe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Hardrath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valerie Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syed Zaidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janet Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darius Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Lipp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Wilde East Towne Honda responded

Thank you for awarding us with a five-star rating! We're thrilled to hear that you had a positive experience and hope you have a great day!

July 13, 2023

I worked with Austin Rankin at Wilde East Towne Honda when my 2016 Odyssey was having some repairs done under warranty. Austin was simply outstanding in his level of support. He consistently updated me o More

by elliott.tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Rankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Wilde East Towne Honda responded

Hi Elliott, We are delighted to learn about your stellar customer service experience with Austin and Van! We aim to earn our customers satisfaction through the best customer care experience possible. Please let our team know how we can take care of your future automotive needs at Wilde East Towne Honda!

July 07, 2023

We got hosed. The vehicle was not as represented. We were sent out on the road in an unsafe vehicle. All the trouble lights magically pop on right after we buy it. More

by AARONNEALFISHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The review is for the dealership, not an individual.
Jul 10, 2023 -

Wilde East Towne Honda responded

Hello Aaron, It's unfortunate you experienced troubles with your purchase from last year. I want to assure you our customers' satisfaction and safety is a top concern during and after a purchase. We do hope the repairs we performed last fall took care of the problems you were experiencing. If you are having any additional issues, or just have some questions, please consider reaching out to me at the email below. I look forward to hearing from you. Thank you, Ryan Hinkle ryanhinkle@lithia.com Service Manager