Wickstrom Chrysler Jeep Dodge Ram

Great experience at Wickstrom. My salesman, Jared, whom I spoke with on the phone prior to visiting the dealership, had the used Grand Cherokee I called about prepped and ready when I arrived. I had been I spoke with on the phone prior to visiting the dealership, had the used Grand Cherokee I called about prepped and ready when I arrived. I had been searching for weeks for the right used Grand Cherokee and this one looked to be in great condition; confirmed by test drive, and their detailing team had done a tremendous job as well. The process couldn't have been easier. They had a written purchase offer for me based on the price discussed over the phone, and appraised my old truck for trade-in in short order. I got a great price for the Jeep, a reasonable trade-in offer, and the entire experience was as good as I have ever had at a dealership. 5 star ratings for Jared my salesman, the purchasing/trade-in process, the extremely nice/clean/plush customer waiting area, and Richard Wickstrom who greeted me when I initially showed up at Wickstrom Ford instead of next door at Wickstrom Jeep and called Jared to tell him I was there. This was my first Jeep purchase and without doubt I will head back to Wickstrom in Barrington as a part of my next vehicle search. More

Here is the email that I sent to the Wickstrom's General Sales Manager Andy McCormick, I wanted to take this opportunity to bring to your attention the exceptional treatment we received on our r General Sales Manager Andy McCormick, I wanted to take this opportunity to bring to your attention the exceptional treatment we received on our recent car purchase. On Saturday we stopped in with no intention of buying a car, just wanted to see the new Jeep Grand Cherokee. We were warmly greeted by Woody Woodworth who educated us on the new line up, had us test drive the Overland and then look at a Summit that he had pulled around. In addition, I had my car appraised for potential trade-in. Overall great first impression of Wickstrom Jeep despite organized chaos in prep for the evening's event. On Monday Woody and I game to agreement after a few exchanges on a deal. On Tuesday I picked up my 2014 Jeep Grand Cherokee Summit. Woody came in on his scheduled day off for the delivery! I met Steve Garrison and greatly appreciated the no pressure paperwork execution on the show room floor as opposed to the finance manager's office. Having not planned on buying a car this year, I cannot express how pleased my wife and me are with our purchase. I absolutely love the car as well the entire 'Wickstrom Experience'. There is no doubt in my mind that I will gladly promote Wickstrom to anyone interested in a Chrysler product. Sincerely, J.T. & Jennifer More

Clean dealership with friendly sales staff. Eric was extremely helpful. We checked around on the internet before purchasing, and the price we paid for our vehicle was very reasonable. Employees of the extremely helpful. We checked around on the internet before purchasing, and the price we paid for our vehicle was very reasonable. Employees of the dealership were all pleasant and polite. Car purchase was hassle free. They delivered on everything promised. No pressure. More

The new dealership was beautiful inside. My Salesman toured me around the entire dealership explaining all of the services they had available. It was raining when I came in to see the car I had viewed toured me around the entire dealership explaining all of the services they had available. It was raining when I came in to see the car I had viewed online. The car was brought into a covered garage to view and go over all of the features of the car. The transaction was all completed at my salesman's desk. There was no going from office to office like the old days. The financing rate they were able to offer was very competitive to the bank offer. I would definitely go back to see eric for my next vehicle. More

I purchased a Grand Caravan from Wickstrom. Alan made it a quick and easy process. The entire staff was friendly and helpful. I got a great deal and didn't have to put up with what I did at other dealers. a quick and easy process. The entire staff was friendly and helpful. I got a great deal and didn't have to put up with what I did at other dealers. More

Wickstrom Chrysler was by far the best car Dealership I have been to thanks to CJ Breitengross. I contacted Wickstrom Chrysler and was connected with salesman CJ. I explained to CJ that I had already visi have been to thanks to CJ Breitengross. I contacted Wickstrom Chrysler and was connected with salesman CJ. I explained to CJ that I had already visited several other dealerships and was disappointed with the service and cars that I saw. CJ assured me that I would be very satisfied shopping at Wickstrom and that the other car dealerships could not compete with them. I arrived at Wickstrom and was met by CJ who took me for a tour. He got to know me and which car I would be interested in. Since I had already had a Chrysler 2004 town & country I wanted to stay with this model. CJ was knowledgeable on the the 2013 T&C and I was given a test drive. Long story short I drove home in the new T&C 2013. If not for the way CJ sold me this fine vehicle I would have still been shopping around. I'm a very hard customer to please, and CJ made it easy with no pressure to buy. I look forward to a future with Wickstrom car dealership.Edgar Rodriguez More

I have bought several vehicles throughout the years from Wickstrom Chrysler Jeep Dodge Ram dealership. The first time I went there, i was very pleased by the way they treated me They didn't pressure me into Wickstrom Chrysler Jeep Dodge Ram dealership. The first time I went there, i was very pleased by the way they treated me They didn't pressure me into buying any specific vehicle or come runing up to me once I entered the show room (which most dearlships do from my experiance). I did alot of research on the type of vehicle I wanted before I went there. I decided to go there because it's near my house. i picked the first salesman I saw who was Joe Burley. I told him what I was looking for. So he took me outside and showed me several models and let me choose which one I wanted. He then sat down with me to work out a deal that I could afford. I feel so comfortable doing business there that keep going back there and everytime I do the deals get better and better. Keep up the great work! More

I had a long time to shop for my car and went to nearly every dealership in about a 20 mile radius. I looked at every brand and when I found a model I liked, I shopped multiple dealerships. Wickstrom was every dealership in about a 20 mile radius. I looked at every brand and when I found a model I liked, I shopped multiple dealerships. Wickstrom was the gold standard and nobody else came close. Great inventory, beautiful dealership, small perks like complimentary beverages, and very relaxed and real service. They have zero "smarm factor" and are sensitive to customer time. Clearly the tone comes from the top - these people are well trained, across the board, to provide great service. Our salesman, Jared Nelson, was fantastic. Though 7 months had passed since we had last looked at the car, when I returned prepared to buy, Jared greeted both my son and I at the door, by name. He remembered why we were looking for a car, what we wanted, all that we had previously discussed - without looking it up on his computer. That was pretty darned impressive. It just got better. Though I still didn't know if I could afford the car, I asked for a bottom line and got one - within MINUTES! I couldn't believe it. Normally, in my past experience, getting the actual price required that I make myself comfortable, bring a book - get settled for hours of irritation, alternated with mysterious periods of lengthy waiting. That in my memory, I couldn't believe that Jared came back within moments and presented a professional written quote, showing all of the available terms in one simple document. It very clearly spelled out the bottom line price, tax, title, license, interest and options for monthly payments - no room for misunderstanding or manipulation. Jared laughed when I pulled out the dog-eared hand-scratched "estimate" given to me by a competitor up the road in response to my same request for a "bottom line". We agreed on the price, and like clockwork we closed on the sale. While I completed the few very streamlined purchase documents, Jared had the car detailed and filled with gas. By the time I left, in well under an hour from the time I asked for the pricing, the electronics were programmed - phone in sync with the hands free, clock set, garage door opener button programmed, and so on. All of my questions were fully and competently answered. I'm really enjoying my new car and telling everyone about this great experience. Even more telling of their service is that I changed my mind and wished to cancel an add-on service I had purchased a couple days after the sale. It was handled graciously, with two acceptable options offered to me to remove the unwanted service from my purchase contract. I think it is very telling how customers are treated when a sale is done and the car delivered, and they got another A from me for managing this with consideration, even though the error had been mine. More

This dealership came highly recommended to me, they are family owned and really care about their customers. Our salesperson, Jamie Weinberg was extremely patient and helpful with my husband and I. He rea family owned and really care about their customers. Our salesperson, Jamie Weinberg was extremely patient and helpful with my husband and I. He really listened to what we needed and answered every question honestly and sincerely. We are very pleased with our Jeep Overland and went in for our first oil change. The service staff was so nice and welcoming and finished our service in a timely manner. I highly recommend this dealership to anyone looking for a car. I would definitely go back in the future. Elyse LaBunski More

I Purchased my Jeep Compass in February 2013 and have had no issues with it at all. It handles great in the snow and rain. C J and Chris were very nice and encouraging and did not rush me with my experience no issues with it at all. It handles great in the snow and rain. C J and Chris were very nice and encouraging and did not rush me with my experience or purchase whatsoever. I was deciding between the Compass and Patriot and was able to test drive both to help in my decision. This is the second purchase we have made with your company, my husband bought a Lincoln MKZ back in 2009. However, as much as I love the car, the company does need to offer a bigger engine than the 2.4 /4 cylinder that it offers. I would have been willing to pay extra for at least a 2.8 /6 cylinder to give it a little more ooomph and better gas mileage. K Nitz/Island Lake, Il More