White's Ford

WHITES FORD ON 57 IN ORRVILLE Incredibly dishonest. They ran a promotion which included cash prizes and I was lead to believe that I won. After calling all the people I was instructed to call and doubl They ran a promotion which included cash prizes and I was lead to believe that I won. After calling all the people I was instructed to call and double checking what was needed to collect my prize ran by this business, all I was left with was a scam. I was instructed to bring my winning ticket, and my ID to Whites Ford and they would give my my prize of 10x $1,000. After two phone calls and a series of question I asked if I would have to buy a car to receive this money, or what stipulations I would need to do to receive my winnings. Both calls they reassured me that I won the winnings, to rush down to the dealership due to it being the last day of the prizes. I drove 30 mins to make it in time just to be lead to a tablet and the sales person explaining that the information on the promotion was misleading and confusing. He then spun the lottery-like game and told me I won $5. He then took my information, handed me a $5 and ushered me out the door. I wasted my gas, my time and adjusted my day to collect what I thought was 10x $1,000 as my ticket described and left with false advertising. I was one of MANY people disappointed and left feeling cheated by this business. I called back to inform them to never use my information for sales or any reach out for purchase. I also asked to speak yo a manager after my experience and was told I would speak to Larry but I was never connected to a manager. I do not trust whites ford on 57. If they can scam all these people with winning tickets, they can scam you on your next vehicle purchase. More

I appreciate the friendly and quick service I receive when I go to the quick change oil lane for service. I believe that the personnel working there have a good working knowledge of the subjects relevant when I go to the quick change oil lane for service. I believe that the personnel working there have a good working knowledge of the subjects relevant to oil changes. HOWEVER, during my most recent visit for our 2018 Ford Edge, an issue came up regarding tread depth. The information I was provided resulted in questions on my part. Unfortunately, the persons I had to deal with were unable to provide answers and moreover, made no effort to find someone who could answer my questions. I was clearly not satisfied with what I was being told, so it would have been appropriate to find someone to talk with me. This is a serious issue, so it’s not going away. More

Probably won’t go back. Each time takes 2-3 times to get my Ford car fixed. This is a Ford dealer right? Service people are nice, helpful. Manager never returned phone call Each time takes 2-3 times to get my Ford car fixed. This is a Ford dealer right? Service people are nice, helpful. Manager never returned phone call. Getting second opinion on what is wrong with car More

Listened to my concerns and made good decisions about the best "fix." Thanks for the great service. best "fix." Thanks for the great service. More

Whites is the only dealership I trust. Ever though there is one in Wooster, I won’t deal there for personal reasons. I’ll drive to Orrville. Ever though there is one in Wooster, I won’t deal there for personal reasons. I’ll drive to Orrville. More

Everything went smooth and no pressure. When I found a problem with the vehicle the next morning there was arguing over getting it fixed. When I found a problem with the vehicle the next morning there was arguing over getting it fixed. More

Always great service, everyone in the shop and office is very helpful, kind, polite and cheerful. very helpful, kind, polite and cheerful. More

Had an excellent experience today at White’s Ford! They were able to help my mom and I find a car that works best for me! They were able to help my mom and I find a car that works best for me! More

Dave in the service department is the best. I’m taking all of our business to White’s after my experience there. Best customer service of any dealership. I’m taking all of our business to White’s after my experience there. Best customer service of any dealership. More

Super helpful and quick. Appreciate the care provided when I needed help. Would reccond white ford! Appreciate the care provided when I needed help. Would reccond white ford! More