Brian Gibson

The service and communication were below standard expectations. The lack of diligence and urgency was unacceptable. Until a male intervened on my behalf all questions were dismissed regarding the ser expectations. The lack of diligence and urgency was unacceptable. Until a male intervened on my behalf all questions were dismissed regarding the service of my vehicle. When completed only one of two problems was addressed. When followed up with management all blame was put elsewhere, they do not take accountability for anything. More

by KFlower Verified Customer Verified Customer

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Service experience was ok, warranty work and standard maintenance ok. Dealer reached out wanting to appraise and potentially purchase my car. After arranging ssrvice and having car at dealer for 3 plus h maintenance ok. Dealer reached out wanting to appraise and potentially purchase my car. After arranging ssrvice and having car at dealer for 3 plus hours, manager/appraiser ghosted me. If your goal is to sell cars this is an epic fail. More

by KEVIN@ATTYKEVINDUNN.COM Verified Customer Verified Customer

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Larry is straight forward and no xx. He treats me like people should be treated. He treats me like people should be treated. More

by jkramz Verified Customer Verified Customer

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This was the 4th vehicle I've bought from Whites Ford. It has been a smooth experience every time. It has been a smooth experience every time. More

by zegersauto Verified Customer Verified Customer

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They are helpful, honest and don’t pressure the customer. The staff is very polite and friendly and the service department is always courteous. The staff is very polite and friendly and the service department is always courteous. More

by ZELMAZ Verified Customer Verified Customer

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This was a horrible experience. I bought a 2010 ford edge that I was told that was gonna be a safe car for my son . I paid cash they kept the car for 3 days to fix the problems . I I bought a 2010 ford edge that I was told that was gonna be a safe car for my son . I paid cash they kept the car for 3 days to fix the problems . I went to pick it up and the check engine light was on I tell them the keep to fix it again another 2 days I finally get the car bring it home and it is low on power steering fluid and still leaking all over my drive way ! I take to a local mechanic to see if they fixed the problems or not they bring in to show me that it is unsafe to drive with parts hang off the bottom of the car and the tire moves like crazy when shoot how did the mechanic at whites ford not see these things when changing the power steering line and brakes and rotors ! How would they feel if this car was given to there kids or wife ! I took the paper work to them with all the problems asked to speak to higher up they said they would look at the car and they called an said they would only fix the power steering since they had already did that and they only safety thing was the horn ! I now have to fix the car 2100 worth I just dont understand how they can sell a car that is not safe to someone and not care what happens !! Please be really careful if you purchase a car there !!!! More

by Joseroberto2523 Verified Customer Verified Customer

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Bought a used car from them . Paid cash they said they were going to inspect it and fix all the problems !!! They did the inspection said it needed brakes rotors and power steerin Paid cash they said they were going to inspect it and fix all the problems !!! They did the inspection said it needed brakes rotors and power steering line three days later when to pick it up check engine light was on they kept another 2 days said it was an emission problem fixed brought the car home still leaking power starting fluid all over the place at this point I take it to bee looked at some where else they show me swag bars that needs fixed tie rods ball joints and that the power steering is still leaking !! So intake all this info to them ask to speak with someone higher up ask how they sold me a car unsafe for my son to drive they say they will only cover the power steering part since they had fixed that !! Then after two hours they say they will look at the car the looked at it and say the only unsafe thing is the horn don’t work and the power steering in still leaking ! So they have it again over the weekend I pick it up still not safe to drive with parts hanging off the tire as I walk into service to pick it up they are talking about it as soon as they realize it’s my car the all stop he hands me what hey did and I now need to put 2100 dollars into a car that I haven’t even had for 30 days !!! Please be extra careful buying cars here they could be unsafe to drive !!! I don’t care if it’s a 2010 or 2025 I expect for the car to be safe for my son to drive !! If it wasn’t they should of told me that it needed a lot of work to get there how there mechanics can go under a car and only fix what they tell them to what if it wasn’t there kids or wife mother driving this car !!!!!! Update surprise surprise it is still leaking power steering fluid after three tries !!!!!! This purchase is a nightmare for sure !!!! More

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Everyone is very nice and professional. Greg and his team are flexible and very time efficient! Very grateful to have discovered this small business Ford dealer on 57 ! Greg and his team are flexible and very time efficient! Very grateful to have discovered this small business Ford dealer on 57 ! More

by MARYKLICZ Verified Customer Verified Customer

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Friendly staff who work to please their customers. No pressure to buy. Went above and beyond to find me the vehicle I wanted. No pressure to buy. Went above and beyond to find me the vehicle I wanted. More

by NMC1042 Verified Customer Verified Customer

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Seamless process. Larry and Greg made the process super easy and painless. Will recommend the dealer to all our friends Larry and Greg made the process super easy and painless. Will recommend the dealer to all our friends More

by PDBARTLETT13 Verified Customer Verified Customer

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