Whaling City Ford

The service was great. I brought my car (found a parking place easily). When I had an Expedition (ten years ago or so) I used to have a hard time finding parking. The service manager asked if I wanted t place easily). When I had an Expedition (ten years ago or so) I used to have a hard time finding parking. The service manager asked if I wanted to have my car washed, and I said yes. They called me to pick it up in an hour and 10 minutes. Everyone was very nice. More

Service was prompt and accomendating to my schedule. Employee was friendly, offered coffee and check out was easy. I have no cmplaints regarding my service experience on Saturday, Feb.16. Employee was friendly, offered coffee and check out was easy. I have no cmplaints regarding my service experience on Saturday, Feb.16. More

I would like to thank Jeff for his assistance with the issues with my Edge. We are alittle confused on the diagnosis of the rotors because we have only owned the car less than a year and would have thoug issues with my Edge. We are alittle confused on the diagnosis of the rotors because we have only owned the car less than a year and would have thought that the rotors would have been checked prior to sale. Other than that we are very happy with the service and the Edge. Thank you again, Mr. & Mrs. Joseph Fahey More

Having credit problems your organiztion worked very hard to get the deal done. The credit people were extremely helpful. The service people that we met were also helpful. to get the deal done. The credit people were extremely helpful. The service people that we met were also helpful. More

I went to Whaling City Ford after a really bad experience at another local dealership. WC was recommended to me by several people, so I decided to try them out. Before I went there, I called and spoke with at another local dealership. WC was recommended to me by several people, so I decided to try them out. Before I went there, I called and spoke with Art who answered all of my questions without any BS. So I went down there and asked for Art. There was a gentleman who greeted me right away, and when I said I was there to speak to Art, he came walking around the corner immediately and introduced himself in person. I told him what I wanted to look at, and instead of bringing me to 10 cars I had no interest in, he brought me right to the vehicle I inquired about. It was while I was test-driving this vehicle that he recommended another one which was the same price, less mileage, newer, and fresh on the lot (literally, we went into the workshop to see it as it was being detailed). He arranged a test drive for me, and based on his recommendation and honesty, I agreed to buy. He made the financing process very simple, and ushered me through it, as that aspect of the process can be rather stressful. In just over an hour, we secured financing, signed all the documents, and set a date for pick up. The finance officer who helped me close on the vehicle didn't try to BS me at all. He actually ASKED ME if I WANTED certain extras, and when I said I didn't really want them, he didn't feed me a line of nonsense. I cannot recommend Whaling City enough. These guys are true professionals, and they have an amazing sense of hospitality. You tell them what you want, and they make it happen. They take 90% of the stress out of buying. Art is a real stand-up guy. He'll take good care of you, and he's completely honest. Basically, by the end of an hour, he: a) arranged the pickup of my broken down vehicle and threw me a small trade in bonus b) secured financing and arranged my insurance coverage c) sold me the vehicle I wanted, AND kept me at the price point I was aiming for Bonus Points: He was in the room as I was filling out the paperwork. As most of you know, a lot of salesmen don't do this. So all in all, WC Ford is the place to buy a car in Southeastern CT. You won't regret it. More

This was my first experience purchasing a vehichle online and although I admit that I was extremely hesitant and nervous, Vinnie made the entire procedure very pleasant. He was aware of my concerns and made and although I admit that I was extremely hesitant and nervous, Vinnie made the entire procedure very pleasant. He was aware of my concerns and made every possible. I would highly recommend your dealership to friends and/or family, and without a doubt, recommend Vinnie as the person to contact. What a great guy!! Thank You. Sincerely, Bob Leonow More

Very good experience from initial internet contact, to test drive, negotiation process, financial discussion, and delivery. Everything we negotiated was just as we had agreed with no suprises!!! test drive, negotiation process, financial discussion, and delivery. Everything we negotiated was just as we had agreed with no suprises!!! More

I WOULD LIKE TO TELL YOU ABOUT THE EXPERIENCE I HAD AT I WOULD LIKE TO TELL YOU ABOUT THE EXPERIENCE I HAD AT "MY WHALING CITY". I BOUGHT A NEW MAZDA CX9 IN JUNE OF THIS I WOULD LIKE TO TELL YOU ABOUT THE EXPERIENCE I HAD AT "MY WHALING CITY". I BOUGHT A NEW MAZDA CX9 IN JUNE OF THIS YEAR AND WHAT A WONDERFUL EXPERIENCE IT WAS. THIS SOUNDS UNBELIEVEABLE ABOUT A CAR DEALERSHIP, BUT IF YOU EVER WENT TO "MY WHALING CITY" IN NEW LONDON CT. YOU WOULD UNDERSTAND. THERE WAS NO HARD SELL OR PRESSURE TO BUY, JUST FRIENDLY PEOPLE WITH A FAMILY ATMOSPHERE. THIS IS NOT THE FIRST VEHICLE I HAVE BOUGHT IN MY 60 PLUS YEARS, ALTHOUGH IT IS THE FIRST TIME I WENT TO "MY WHALING CITY", AND IT WAS THE BEST EXPERIENCE ME AND MT WIFE EVER HAD WHEN BUY A VEHICLE. THEN TODAY I HAD TO TAKE THE CAR IN FOR SOME BODYWORK, DUE TO SOMEONE SCRATCHING MOST OF THE HOOD. WELL THE BODY SHOP DID A WONDERFUL JOB, YOU WOULD NEVER KNOW IT HAD BEEN DAMAGED. WE HAD AGREED ON A PRICE TO FIX THE DAMAGE TO MY CAR SO UPON COMPLETION OF THE WORK, TO MY AMAZEMENT, THE GENERAL MANAGER SAID TO FORGET IT, THE JOB WAS ON THE DEALERSHIP. I KNOW THAT THE DEALERSHIP CAN'T GIVE AWAY FREE WORK, BUT IT WAS NICE TO SEE THAT THEY WILL MAKE EXCEPTIONS. MY CAR ISN'T EVEN 3 MONTHS OLD AND FOR THEM TO DUE THAT FOR ME IS UNBELIEVABLE. THATS WHAT YOU CALL CUSTOMER SATISFACTION. THANKYOU TO LEO AND ALL YOUR STAFF. More

Nathan Gaucher is the epitome of a used car salesman. He had a line on the phone to drag me down to the showroom like I have never heard before. Only to find out the car I went down their for was... A. alr had a line on the phone to drag me down to the showroom like I have never heard before. Only to find out the car I went down their for was... A. already sold B. Not much better priced than any other dealership C. totally wasted my time and gas However, I do realize he has a job to do. To get people in and try to sell them. Problem is, most people are pretty dumb. More

We had the most amazing experience at Whaling City Ford even though we weren't looking for a Ford or Mazda. We have been in the market for a Subaru Baja for over a year and to find one at a dealer is very even though we weren't looking for a Ford or Mazda. We have been in the market for a Subaru Baja for over a year and to find one at a dealer is very difficult, but that was the only way we'd make the purchase. We drove almost an hour for the best, no pressure service and would recommend Jay Drouin to anyone whom is going to purchase from their inventory. Jay, whom normally sells their Mazda's didn't blink at the opportunity to assist us with our used car purchase. He is friendly, knowledgeable and accommodating - the entire team was great! If you are in the New London area this if defiantly the dealership for you. If your not in their area, but they have what you want in their inventory the trip there will be well worth it! Thanks for having the Baja that we wanted!!! More